Business Process Consultant at Discovery Limited

Key Purpose

• This role encompasses that of process definition, analysis, implementation, measurement and optimization within the Data Operations department and Vitality. Trends analysis of various business units. Gap analysis and solution proposals.

Areas of responsibility may include but not limited to

• Trends analysis of various business units and Gap analysis and solution proposals
• Project coordination and management
• Relationship building/management with internal customers and key stakeholders
• Using research and analyses to ensure valuable services offerings are developed and implemented in Vitality
• Guiding and coaching business with the implementation of new processes linked to new products
• Planning various scenarios to account for a variance in the processes according to changes in circumstances
• Providing updates on initiatives/projects/new legislation/ideas/live issues and risks
• Process initiation, definition, analysis, implementation, measurement and optimisation
• Guidance to manage and ensure the continuous improvement of processes
• Identification of new opportunities for enhancing\creating process efficiencies
• Liaison with other divisions and relationship building with other operational areas
• Responsibility for managing risk and audit related actions for the division
• Responsibility of ensuring training and guidance is provided during implementing of processes
• Investigation of existing tools to facilitate and automate / workflow processes
• Assist in co-ordinated efforts with other areas for best practice initiatives
• Documentation and effective communication with Stakeholders on process initiatives. Effective monthly reporting and tracking
• Understand the factors and business drivers impacting on the future sustainability of our organisation

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Manages Complexity
• Optimizes work processes
• Resourcefulness
• Adaptability

Additional attributes

• Excellent analytical and problem solving skills
• Excellent communications skills and ability to guide and mentor junior resources
• Views issues and/or problems from the business, customer and stakeholder perspectives
• Acts safely by following policies, procedures and instructions
• Taking personal ownership for delivering on actions and achieving outcomes
• Understand and respond to the changing needs and nature of our team, organisation, industry, and stakeholders (internal/external)

Education and Experience  

• Matric
• BCom in Business Management or related qualification (Advantageous)
• At least 3 years of experience in process analysis
• Process management and modelling knowledge and experience
• Project Management knowledge would be beneficial
• Advanced Microsoft Office, Visio knowledge and skills, Oracle SQL writing skills (Advantageous)
• Lean six sigma green/black belt (Advantageous)