Latest Jobs at Discovery Limited

Key Purpose

•  The IT Service Delivery Manager is responsible for leading the design, implementation, governance, and delivery of IT Service and Operations Management functions for Global AI Platforms leveraged by multiple business units worldwide. This role ensures optimal system availability, performance, and reliability through proactive monitoring, maintenance, and continuous improvement, while fostering a customer-centric approach to service delivery.

Areas of responsibility may include but not limited to

Service Oversight: 

• Manage the end-to-end delivery of IT services to clients worldwide, ensuring performance and adherence to agreed-upon SLAs and KPIs.
• Drive cross-team collaboration and build collaborative relationships to encourage operational efficiency, innovation and continuous improvement from suppliers' operational services.
• Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, policies, and technologies associated with the process
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems

Client Relationship Management: 

• Serve as the primary point of contact for clients, fostering strong relationships and communicating service performance and needs.
• Engage with clients with respect to their problems/issues, development and support requirements to ensure a high quality and efficient customer experience.

Team Leadership: 

• Lead and mentor global teams, including service desk analysts, technical specialists, and operations staff, to achieve performance goals and professional development. 

Service Improvement: 

• Develop and implement service improvement plans based on performance data, client feedback, and industry best practices to enhance efficiency and quality. 

Strategic Planning: 

• Contribute to strategic planning and execution of international IT projects to align services with organizational objectives. 

Budget and Resource Management: 

• Manage service budgets and allocate resources effectively to optimize costs and maintain service standards. 

Incident and Problem Management: 

• Act as an intervention manager for escalated incidents, applying ITIL-based processes to ensure swift and effective resolution. 

Risk and Compliance: 

• Oversee risk identification and mitigation strategies, ensuring compliance with global IT policies, security standards, and relevant regulations. 

Stakeholder Communication: 

• Facilitate effective communication between IT teams and business stakeholders across different regions and cultures. 

Vendor Management: 

• Oversee relationships with internal service providers and third-party vendors providing hardware, software, and support services.

Site Reliability Engineering

• Embedding Site Reliability Engineering practices and culture across the business including proactively enhancing Monitoring and Observability across the Products, Services and Platform.

Personal Attributes and Skills

• Fast learner who takes initiative
• Strong and professional communication
• Attention to detail
• Ability to work under pressure
• Adapting and responding to change
• Energetic team player
• Optimizes work processes
• Plans and aligns
• Self-development
• Action oriented

Education and Experience

Education: 

• A degree in Computer Science, Information Technology, or a related field is often preferred, though equivalent experience is accepted. 

Leadership Experience: 

• Significant experience leading and empowering diverse and cross-functional teams to meet business objectives. 

ITIL Knowledge: 

• Proficient experience in ITIL frameworks and their application to service management processes. 

Performance Monitoring: 

• Expertise in monitoring and analyzing service performance metrics, including SLAs and KPIs. 

Risk Management: 

• Substantial experience in risk identification, mitigation, and compliance. 

Interpersonal Skills: 

• Strong communication, negotiation, and stakeholder management skills. 

Strategic Thinking: 

• Capability in strategic planning and execution to support global operations. 

Experience:

• Minimum of 5 Years of Management Experience in an Operations or Development Role
• Software Development/Delivery experience is an advantage
• Experience in ITIL processes such as Incident Management, Problem Management, Change Management and Continual Service Improvement

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Key Purpose

• This role encompasses that of process definition, analysis, implementation, measurement and optimization within the Data Operations department and Vitality. Trends analysis of various business units. Gap analysis and solution proposals.

Areas of responsibility may include but not limited to

• Trends analysis of various business units and Gap analysis and solution proposals
• Project coordination and management
• Relationship building/management with internal customers and key stakeholders
• Using research and analyses to ensure valuable services offerings are developed and implemented in Vitality
• Guiding and coaching business with the implementation of new processes linked to new products
• Planning various scenarios to account for a variance in the processes according to changes in circumstances
• Providing updates on initiatives/projects/new legislation/ideas/live issues and risks
• Process initiation, definition, analysis, implementation, measurement and optimisation
• Guidance to manage and ensure the continuous improvement of processes
• Identification of new opportunities for enhancing\creating process efficiencies
• Liaison with other divisions and relationship building with other operational areas
• Responsibility for managing risk and audit related actions for the division
• Responsibility of ensuring training and guidance is provided during implementing of processes
• Investigation of existing tools to facilitate and automate / workflow processes
• Assist in co-ordinated efforts with other areas for best practice initiatives
• Documentation and effective communication with Stakeholders on process initiatives. Effective monthly reporting and tracking
• Understand the factors and business drivers impacting on the future sustainability of our organisation

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Manages Complexity
• Optimizes work processes
• Resourcefulness
• Adaptability

Additional attributes

• Excellent analytical and problem solving skills
• Excellent communications skills and ability to guide and mentor junior resources
• Views issues and/or problems from the business, customer and stakeholder perspectives
• Acts safely by following policies, procedures and instructions
• Taking personal ownership for delivering on actions and achieving outcomes
• Understand and respond to the changing needs and nature of our team, organisation, industry, and stakeholders (internal/external)

Education and Experience  

• Matric
• BCom in Business Management or related qualification (Advantageous)
• At least 3 years of experience in process analysis
• Process management and modelling knowledge and experience
• Project Management knowledge would be beneficial
• Advanced Microsoft Office, Visio knowledge and skills, Oracle SQL writing skills (Advantageous)
• Lean six sigma green/black belt (Advantageous)

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Key Purpose

• The purpose of this role is to manage the data function within the Vitality environment.

Personal Attributes and Skills

• Excellent Verbal and Written communication skills
• Strong Mathematical skills to help collect, measure, organise and analyse data.
• Strong analytical and problem solving ability
• Ability to work under pressure and meet deadlines
• Ability to compile stats
• Methodical and detail-orientated
• Capable of working in a high paced, pressured environment
• Self-sufficient, open minded and able to improvise
• Able to take ownership and responsibility for the function
• Service orientated and customer focused
• Organizational commitment
• Accuracy and attention to detail and sense of urgency
• Ability to produce management reports
• Team player
• Fast learner

Areas of responsibility may include but not limited to

• Manage the Vitality data import and export process
• Data mining, collation, and analysis of data
• Investigate and resolve rejections
• Taking corrective and preventative action on data/system-related issues
• Informing management of deviations and non-compliance
• Compiling monthly reports
• Root cause analysis and result documentation
• Developing and working on exception reports
• Provide training and support to the Data Consultants
• Build and sustain relationships with the Vitality Systems team
• Maintain relationships with the data teams of external partners
• Plan and assist in the roll out of new systems that improve the quality of data
• Interacting with external providers on processes, systems and compliance issues
• Reconciling Vitality partner data to Vitality’s database
• Identifying and resolving data mismatches
• Communicating discrepancies to Partners and Systems to resolve all discrepancies timeously
• Trend analysis/Data analysis
• Compiling weekly and monthly reports

Education and Experience

• Grade 12 + Tertiary.
• Trained in MS Office (Essential)
• MS Access Experience.
• Good Business English writing skills.
• Intermediate/Advanced experience in Data Analysis.
• Discovery Vitality experience – product and process knowledge (Advantageous)
• Data Reconciliation/Analysis (Advantageous).
• Experience in a similar role.
• A relevant tertiary qualification (Advantageous).

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Key Purpose:

• This position requires the successful candidate to be able to make funding decisions for clinically complex cases as per scheme rules, in keeping with principles of evidence based medicine while promoting cost effective and quality healthcare for our members and managing interactions with external clinical providers.

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:

• Provide clinical support to the Medical Review team, PMB team, Chronic Illness Benefit, hospital case management, oncology case management, exec office, benefit compliance review, the underwriting and forensics area, as well as other business areas.
• Ensuring the workflow pools and TWT are met
• Participating in key clinical forums internally and externally
• Daily Clinical Review – Preparing of cases, case presentation, loading member remarks and clinical exceptions, arranging second opinions/external expert opinion and follow up
• Communication of funding decisions to the relevant parties
• Keeping abreast with legislative and industry changes and how it affects your business unit
• Keeping updated with the latest clinical thinking and attending CPD events
• Identification of new trends in Medical Industry, and engagement with relevant clinical stakeholders
• Constant interaction and relationship building with external health care providers
• Maintenance of database of funding decisions made
• Support to Junior Staff and other Medical Advisors
• Knowledge of Claims, coding and assisting in getting payment resolutions
• Identify operational gaps and initiate improvement strategies
• Clear knowledge of evidence based medicine and the application thereof
• Review of clinical evidence on a case by case basis
• Liaison with various business group TWGs

Knowledge and Skills:

• Knowledge of Managed Care Environment
• Sound knowledge of Prescribed Minimum Benefits
• Excellent written and verbal communication skills in English
• Basic computer Literacy in Microsoft Office applications (must be proficient in Excel)

Education and Experience:

The following requirements are essential:

• Matric
• Qualified Medical Doctor
• Full and Current HPCSA registration - Independent Practice
• Minimum of two years experience in a Private hospital or clinic

The following requirements will be advantageous:

• Previous Medical Advisor or managed healthcare experience 
• Knowledge of DH SOP’s and Process experience (internal only)
• Clinical coding knowledge of ICD -10