Business Process Engineer at FNB South Africa

Job Description

• To design, develop and enhance processes within the business to ensure resource and operational alignment with business strategies to ensure business value through the optimal integration of policies, processes, people, and technology by proactively analysing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives.
• Identify and implement process improvements to contain and reduce costs and enhance customer experience.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives.
• Apply project planning and process engineering methodologies and techniques to plan, elicit, define, and analyze processes to understand process efficiency and effectiveness (quality, cost, risk, innovation, customer experience, end-to-end depth and breadth of impact).
• Analyse, document, operationally improve, signoff and publish baseline processes and standard operating procedures (Current State).
• Apply process engineering and improvement methodologies and techniques that focuses on the design or redesign of current processes to improve efficiency and effectiveness, (quality, cost, risk, innovation, customer experience, end-to-end depth and breadth of impact) in an appropriate manner.
• Investigate, analyze, and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organization and review in response to audit findings and changes.
• Align services and solutions to meet business strategic, skills development and related talent enablement requirements.
• Measure process changes to ensure unit cost calculations and turnaround times are accurate, to continuously identify opportunities to improve the process and ensure quality of delivery are obtained.
• Develop new insights into situations and apply innovative solutions to enable organizational improvements.
• Perform Root Cause Analysis where process breakdowns are experienced and develop countermeasures.
• Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.
• Analyse derived information to create value added knowledge of FirstRand's products, channels, service levels, trends, or customers.
• Identify key metrics for measurement after implementation and report on the results.
• Develop, encourage and nurture collaborative relationships across area of specialization.

Education and Experience

• Education: BEng Degree (preferably Industrial Engineering)
• Experience: 1+ Years in a Process engineering role