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In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To design, develop and enhance processes within the business to ensure resource and operational alignment with business strategies to ensure business value through the optimal integration of policies, processes, people, and technology by proactively analysing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives.
- Identify and implement process improvements to contain and reduce costs and enhance customer experience.
- Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
- Develop and implement an area operational plan in achievement of Business objectives.
- Apply project planning and process engineering methodologies and techniques to plan, elicit, define, and analyze processes to understand process efficiency and effectiveness (quality, cost, risk, innovation, customer experience, end-to-end depth and breadth of impact).
- Analyse, document, operationally improve, signoff and publish baseline processes and standard operating procedures (Current State).
- Apply process engineering and improvement methodologies and techniques that focuses on the design or redesign of current processes to improve efficiency and effectiveness, (quality, cost, risk, innovation, customer experience, end-to-end depth and breadth of impact) in an appropriate manner.
- Investigate, analyze, and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Ensure compliance is adopted in terms of systems and procedures as laid out by organization and review in response to audit findings and changes.
- Align services and solutions to meet business strategic, skills development and related talent enablement requirements.
- Measure process changes to ensure unit cost calculations and turnaround times are accurate, to continuously identify opportunities to improve the process and ensure quality of delivery are obtained.
- Develop new insights into situations and apply innovative solutions to enable organizational improvements.
- Perform Root Cause Analysis where process breakdowns are experienced and develop countermeasures.
- Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.
- Analyse derived information to create value added knowledge of FirstRand's products, channels, service levels, trends, or customers.
- Identify key metrics for measurement after implementation and report on the results.
- Develop, encourage and nurture collaborative relationships across area of specialization.
Education and Experience
- Education: BEng Degree (preferably Industrial Engineering)
- Experience: 1+ Years in a Process engineering role
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Job Description
- Hello Future IT Risk Maanager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To ensure the business risk management framework is effectively applied to technology and information systems and to oversee business continuity, security and quality To plan, execute, and manage multi-faceted projects related to risk management, mitigation and response, compliance, control assurance, and user awareness To oversee security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the business
Are you someone who can:
- Manage expenditure planning and reporting within approved budget parameters
- Anticipate and meet the needs of clients and commit to continuous development and entrenchment of a customer service culture
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
- Provide subject matter expertise and thought leadership
- Management of risk including identification, analysis and evaluation of risks across the business and oversee implementation of appropriate control measures to modify the risk.
- Oversee the monitoring and reviewing of risk performance
- Recommend and ensure implementation of required changes to IT risk and security policies and procedures
- Provide tactical direction and consultation on IT risk and compliance, contribute to IT risk reports, and review and assess quality and accuracy of IT reports
- Provide guidance on IT continuity and disaster recovery design and implementation for business disaster recovery management programs
- Provide input into the development and maintenance of the risk framework (a single view of the business’ risk profiles and tolerance)
- Keep abreast of current threats and stay current with IT evolution
- Oversee the planning, execution, and management of multi-faceted projects related to compliance, control assurance, risk management, security and infrastructure
- Serve in an advisory role in application development and infrastructure projects to assess risks
- Monitor IT incident and response management
- Drive IT Risk awareness training programs
- Monitor implementation and effectiveness of security outputs
- Liaise with Audit (Internal and External)
- Contract reviews
- Collaborate with Operation Risk
- Assist with ensuring the accuracy of the IT Asset Register and CMDB
- Participate in planned activities that are appropriate for own and employee development
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
- Actively coach team through providing advice about subject matter, solutions, principles and processes, and personal progression with the aim to improve performance
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
- Hello Future Technical Tester
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To create and update technical test scripts to run automated testing to prevent errors/defects in the live system
- Maintains existing scripts. Debugs results of automated testing
Are you someone who can:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness through the development of technical test scripts
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effectively
- Create and update automated scripts to run automated regression testing, debug results. Maintain existing scripts and up to date test packs
- Comply, understand and meet governance in terms of legislative, audit risk and process requirements for the Test Analysis Environment
- Ensure Quality Assurance processes are executed during technical testing by the team
- Ensure all Technical Performance Testing is loaded and recorded to prevent re-occurrence or errors in programmes
- Analyse and execute logged defects and follow up on defects that are not yet fixed.
- Provision of an efficient service for the test analysis function through careful and timeous analysis, planning, execution, reporting and updating of all related information.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
go to method of application »
Job Description
- To ensure there is implementation of the Group’s compliance frameworks and programmes in consultation with business ensure conformance and adherence with regulations and delivers through a team of Compliance resources/specialists.
- Ensure adherence of organisation policies and procedures, especially regulatory and ethical standards.
- Perform regular audits, design control systems and help to design and implement company policies.
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage
- Monitor costs for the financial year according to the operational plan
- Allocats and approvs expenditure
- Review cost reports and resolves or explains variances to the budget
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
- Produce or review budget reports to make sure they accurately reflect work activity
- Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
- Escalate potential budget risks that may lead to increased costs or financial losses
- Present work proposals on planned activities that will require financial resources
- Allocate and approves expenditure
- Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
- Deliver customer experience excellence aligned to
- Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options identification of improvement opportunities
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Monitor customer feedback reports and align processes to maximise efficiencies
- Analyse and interpret regulation and legislation and using a risk-based approach. Identification and risk rating of applicable laws and regulations for responsible business units
- Development and implementation of compliance/legislative universe for responsible business units
- Development and implementation of Compliance Risk
- Management Plans (CRMPs) for core legislative and regulatory provisions
- Compiling monitoring plans indicating the compliance monitoring methodology used and the frequency thereof
- Compiling monitoring reports on the results of monitoring
- Incident reporting, to ensure timeous escalation of compliance risks and incidents Interpret regulation and
- legislation and assist business units with practical implementation thereof
- Advise and provide guidance to management on systems, policies, processes and controls implemented to enable compliance
- Research and communicate applicable legislative developments to all stakeholders Assist with the promotion of a culture of compliance and awareness and actively participating in compliance projects and training initiatives
- Provide training on regulatory requirements to channels
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
- Develops an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educates others and makes suggestions for improvements
- Networks and participates in specialist risk forums where required
- Provide input into the development of the business area tactical strategy in achievement of the overall business trategy
- Develop and implement an area operational plan in achievement of Business objectives
- Responsible for implementing and enforcing the organisation's or business units' compliance program
- Maintains awareness of regulatory framework and specific obligations within Financial Advisory and
- Intermediary Services (FAIS) Act, code of conduct, and requirements
- Consults on an on-going basis with operational managers to ensure conformance with applicable laws and regulations covering diverse fields
- Manages, oversees and monitors Financial Advisory and Intermediary Services (FAIS) compliance to ensure that representatives comply with all financial soundness requirements, licence conditions and annual levies.
- Performs statistical sampling and monitoring.
- Maintains register of representatives and informs
- Registrar of any changes. May have supervisory responsibilities. Maybe responsible for the control of the Know Your Customer (KYC) / Anti-Money
- Laundering and Anti-Money Laundering Foreign
- Account Tax Compliance Act (FATCA) / Automatic
- Exchange of Information (AEOI) regulations. Analyses the received documents and interacts with the investor, client, intermediary to advise if received KYC documents are acceptable.
- Ensures compliance with and oversight of ongoing statutory regulatory requirements. This responsibility includes monitoring and validation of investor files, technical and documentary support to investor teams, updating of operational procedures and participation in compliance committees
- Leads the AML/KYC team and organizes its operations in terms of resources and development
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
- Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
- Partner and collaborate with team members to achieve team success
- Share information and knowledge that benefits the team
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions
- Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Identify training/development needs and pro-actively
- identify effective solutions to address own and employee development gaps
- Ensure that each employee prepares a personal development plan, review these plans and ensure implementation
- Create an environment conducive to cross-functional skills transfer
- Plan training interventions which support FNB and
- Group strategies
- Understand which competencies and skills are required to be mastered to ensure personal and employee development and performance
- Keep abreast of learning opportunities, changing products and trends
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Job Description
- To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
- To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
- Drive significant growth and profitability in the context of cost management.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Ensure all communications with clients are professional, resulting in compliments.
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.
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Job Description
- To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
- Hello Future External Sales and Service Advisor Lead
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
Closing date:
go to method of application »
Job Description
- To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
- Hello Future External Sales and Service Advisor Lead
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
Closing date:
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Job Description
- To maintain outstanding customer service as per company standards
- To process sales cash register operations and safeguard company assets
- Comply with governance in terms of legislative and audit requirements
- Assist with food and beverage management
- Assist with basic food preparation responsibilities such as cutting and chopping or portioning mise en place as scheduled by Supervisor
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Keep float, or cash, or passwords and POS secure at all times
- Prepare till and float and appropriate stationery for service where applicable or for computerised POS
- Log on and check POS is operating properly before service
- Assist with stock takes either daily, weekly or monthly, where applicable
Job Details
- Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
- 13/01/25
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Job Description
- Hello Future Developer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- Implements a program of technology projects to ensure that program goals are accomplished
Are you someone who can:
- Research new technology being used in the financial sector
- Develop prototype systems on which to test and prove the new technology
- Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
- Maintain and share a knowledge base of financial technology, trends and news for the group
- Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
- Participate with the broader community in the development of a blockchain platform for financial systems
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- Are you interested to take the step? We look forward to engaging with you further. Apply now!
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
go to method of application »
Job Description
- To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
- Hello Future External Sales and Service Advisor Lead
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
Closing date:
Method of Application
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