Business Process Engineer (Sandton) at Capitec Bank

Purpose Statement

• To function as the interface between the business (Operations and Sales and areas with a direct link to Operations and Sales) and IT delivery teams, to articulate and prioritise the business requirements of new ideas, projects and/or system changes
• To engage in problem analysis and resolution and continuous evaluation of current systems and processes with the objective of creating a unique branch service experience
• To fulfil a cross-functional role by engaging and facilitating effective communication flow between Operations, IT and other support divisions as part of the Business Development Team

Experience

Min:

• At least 5 - 8 years’ relevant experience in processing systems, processes and procedures in a similar environment

Ideal:

• At least 5 - 8 years’ relevant experience in processing systems, processes and procedures in a banking / financial environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant degree in Business Management
• A relevant tertiary qualification in Business Analysis

Knowledge

Min:

Knowledge of:

• Project management principles & methodologies
• Business analytics and new developments
• Financial systems & procedures
• System design standards
• Documentation standards (EA as platform at Capitec Bank)
• Process design principles
• Requirements gathering

Ideal:

In-depth knowledge and understanding of:

• Operational environment
• Capitec Bank strategic objectives (i.e. productivity, profit, efficiency, processes and procedures and client service)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Competencies

• Working with People
• Working with People_Adapting to Others
• Working with People_Assessing and Understanding People
• Working with People_Attentive Listening
• Working with People_Building and Supporting Teams
• Working with People_Demonstrating Appreciation
• Working with People_Demonstrating Self-Insight and Awareness
• Working with People_Managing from a Distance
• Working with People_Resolving Conflict
• Working with People_Sharing Information
• Working with People_Showing Caring and Understanding
• Working with People_Supporting Coworkers
• Working with People_Teaching
• Delivering Results and Meeting Customer Expectations
• Delivering Results and Meeting Customer Expectations_Championing Customer Needs
• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
• Delivering Results and Meeting Customer Expectations_Serving Customers
• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
• Achieving Personal Work Goals and Objectives
• Achieving Personal Work Goals and Objectives_Accepting Responsibility
• Achieving Personal Work Goals and Objectives_Driving for Results
• Achieving Personal Work Goals and Objectives_Driving Continuous Improvement
• Achieving Personal Work Goals and Objectives_Pursuing Self-Development

Conditions of Employment

• A valid driver's license and own vehicle is required
• Contactable via own mobile phone
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
• Clear criminal and credit record