Business Relationship Management Specialist at Anglo American

Job Description

Your key responsibilities will include:

• Act as liaison between GSS and its partners (BU/Supply Chain/GPO/COE)
• Coordinate the resolution of actions stemming from the Monthly Performance Reviews (MPRs) between GSS and its partners (BU/Supply Chain/FPO)
• Be the single point of contact for level 3 escalations to GSS – facilitate resolution and report back
• Coordinate reporting material for MPR
• Define agenda based on performance highlights – key talking points
• Facilitate the review of performance – internal alignment
• Prepare GSS leads to drive performance discussions (KPI dashboards)
• Facilitate the compilation of the KPI dashboards
• Identify business opportunities through process enhancements
• Facilitate and report back on partner feedback surveys
• Engage with the Senior leadership teams within the BU’s to drive GSS growth
• Chair the Monthly performance reviews and ensure constructive and collaborative discussions aimed at driving performance improvement
• Monitor ongoing commitments to ensure fulfilment (Track and update actions stemming from the MPR’s/ follow up on ongoing improvement initiatives and report back)
• Facilitate problem solving sessions where necessary/ Act as mediator

This role is at a band 6 level reporting into the Manager: Business Relationship Management

Qualifications

• Business or Finance Degree
• Project Management certification an advantage
• Drivers license and own vehicle required

Experience:

• Project management
• Business analysis
• Possess strong analytical and problem-solving skills and reasoning ability.
• Strong knowledge on Finance processes
• Ability to derive insights from reported data and recommend necessary actions
• Knowledge of shared services functions
• Manage escalations and facilitate the closure of actions effectively
• Ability to work with diverse stakeholder groups and in a matrix organization
• Ability to manage escalations and facilitate the closure of actions effectively
• Experience of working with Finance and HR services is a benefit
• Experience in programme management from strategy through to implementation
• Experience in change management
• Experience of developing process, procedures, controls documentation