Business Representative - Ekurhuleni (East Rand) at Unique Personnel

Job Description    
Reporting to the Regional Manager

Job Purpose

• To provide support to Sales and Marketing in respect of Sales, Administration, Stock Control and rendering the highest standards of customer service toward achieving departmental targets.

Key Performance Areas:

• Sales- and Business Administration (45%)
• Stock Control (15%)
• Compliance (10%)
• Customer Service (20%)
• Cost Control (10%)

Sales and Business Administration:

• Canvassing and opening of new customer accounts based on their viability as future customers.
• Monitor monthly sales per customer using the Sales Management process.
• Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
• Provide monthly feedback to the Regional Manager on all activities relating to the customer.
• Introduce new marketing and promotion ideas and assist the customer in aligning its strategy with that of the Company (Marketing Strategy)
• Appropriate support in master and dynamic route planning in collaboration with Warehouse staff and Value Logistics.
• Host regular trade evenings and suitable entertainment in order to promote the product and grow/ develop customer relations.
• Initiate and monitor all promotional activity in order to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
• Assist with the credit application process.
• Co-responsible with debtors for effective, timeous collection of outstanding debtors’ monies.
• In collaboration with debtors, ensure that all outstanding debtors are less than 45 days at all times.
• Assist debtor’s staff in resolving customer queries.
• Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done.
• Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.
• Monthly SBO meetings with Regional Manager to feedback status if new business

Stock Control:

• Liaise with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
• Assist with consignment stock process when required.
• Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
• Monitor stock rotations and replenish with new stock in need.
• Assist the customer in managing their own stock levels and mix

Compliance:

• Operates within controls and procedures in order to ensure the integrity of the company.
• Reports risks or areas of concern to management within own operating area.
• Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure

Customer Service:

• Maintains effective working relationships with employees and customers to render highest quality of services.
• Identifies and solves problems whilst demonstrating a high level of integrity in line with the company's core values.
• Ensure daily and weekly discussions take place with CIC and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
• Provide regular presentation / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes
• Assist customer liaison department with maintaining customer base by updating customer information when necessary.
• Provide the customer with stands, POS material, claims and rotation procedure training.
• Update customer database by providing new information regarding new customers and / or updating existing information

Cost Control:

• Supports the effective and transparent use of financial and other resources.
• Ascertain whether correct pricing structures are in place at all times.
• Manage and monitor gross profit on a daily basis and implement action plan if necessary.
• Reduce operational costs by optimizing company resources (cellphone, car) and curbing unnecessary expenses.
• Limits expenditure, reduces costs and ensures deviations from budgetary limits are reported to direct Manager.

Inherent Requirements    
Minimum Qualification:

• Diploma / Certificate or equivalent (NQF 5)

Minimum Experience

• Up to 3 years as a Business Representative or similar role within the Automotive sector.
• Must have strong technical background
• Computer Literacy (Basic MS Office; and SAP, ERP Systems, Salesforce and other job-specific software systems).