Business Solutions Head-2 at FNB South Africa

Job Summary:

• We are seeking a dynamic and experienced Business Solutions Head I to lead our Workflow on Platform Capability. This senior management role requires a strategic thinker who can envision the future evolution of our workflow platform capability while also managing day-to-day operations.
• The ideal candidate will ensure effective collaboration and integration across capabilities, product houses, business units, and segments, delivering projects that enhance and increase the consumption of platform capabilities across FirstRand.
• Additionally, the role involves monitoring, tracking, and monetizing the value derived from these capabilities.

Key Responsibilities:

Strategic Leadership and Planning:

• Develop and drive the strategic vision for the workflow on platform capability.
• Formulate ideas and strategies to evolve the platform.
• Conduct market and industry research to identify enhancements, trends, and opportunities.
• Create comprehensive implementation plans considering financial, technical, data, and other factors.
• Package strategies for various stakeholders to obtain buy-in and adoption, including executives, SMEs, segment and product heads, operations heads, end-users, project managers, and other senior staff members.
• Devise methods to track the strategy's implementation and articulate the benefits for various stakeholders.

Operational Management and Enhancement:

• Oversee day-to-day operations of the workflow platform.
• Ensure effective project delivery by teams across the Centre of Excellence, Data, and IT.
• Monitor and track project progress and performance metrics.
• Draw up a budget aligned to strategic delivery plans and operational processes, monitor effectiveness, and report on variances.
• Promote increased adoption and utilization of the platform across FirstRand.
• Work closely with stakeholders to understand their needs and deliver solutions that add value.
• Ensure compliance with legislative and audit requirements and adherence to relevant processes.

Value Monetisation and Utility Monitoring:

• Develop and implement strategies to monetize the value of platform capabilities.
• Track and report on the financial impact of platform enhancements and capability utilisation.
• Ensure that the platform delivers measurable business benefits.
• Ensure all services built provide utility monitoring.
• Assess and monitor the time to market for building or enhancing capabilities.
• Enable and track the consumption of platform capabilities.
• Produce data assets for monitoring, reporting, and analytics.
• Integrate business information, analyse reports, and identify trends, discrepancies, and inconsistencies for decision-making purposes.

Collaboration and Integration:

• Coordinate teams to ensure end-to-end implementation of prioritized and approved solutions for relevant platform capabilities, product houses, business units, or segments.
• Manage and support the team in designing sustainable solutions, products, enhancements, and business cases that enhance the experience of customers, employees, and developers.
• Ensure effective integration across channels, jurisdictions, segments, and customer types to meet strategic objectives.
• Develop, encourage, and nurture collaborative relationships within the business and across FirstRand.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant Degree in BSc Information Systems, BCom Information Systems, Computer Science, Information Technology, Business Analysis, BBusSc or related Engineering Degrees
• Masters Beneficial
• Experience - 8 to 10 years’ experience in a similar environment
• In depth understanding of data and banking information systems
• Platform Capability, Architecture and Product Management experience is beneficial.
• Proven experience in a senior management role, preferably within a financial services or technology environment.
• Strong strategic thinking and planning skills.
• Excellent operational management capabilities.
• Experience in leading cross-functional teams.
• Excellent communication and stakeholder management skills.
• A technology background will be beneficial.

Skills and Competencies:

• Strategic Vision
• Operational Excellence
• Project Management
• Data and IT Proficiency
• Stakeholder Engagement
• Financial Acumen
• Leadership and Team Management
• Market and Industry Research
• Strategy Formulation and Implementation
• Benefit Articulation and Tracking
• Strong communication and interpersonal skills
• Ability to work under pressure
• Excellent problem-solving skills with the ability to effectively communicate technical concepts across teams

End Date: September 12, 2025