Business Support Coordinator at Sanlam Group

Key outcomes

• The following outcomes will be expected to be achieved by the Business Support Coordinator:

Sales process and enablement support:

• Provide the Business with support in managing and implementing change.
• Acting as the principal point of contact for the Business with regards to any projects that will impact the frontline, people, customer and or systems.
• Effectively manage relationships with internal and external stakeholders.
• Take responsibility for BDT operations and adherence to GPA policies.
• Lead and drive a culture of progressive change by communicating/coordinating plans and activities with stakeholders.
• Assist business in implement business initiatives in line with the business strategy and ensure front line staff, have executed the strategy.
• Formulation and execution of communication plans for all stakeholders relating to project sets.
• Facilitate and record the identification of all key risks (financial and non-financial) within BDT.
• Manage and develop plans and actions to mitigate all risks.
• Interact with other business units to facilitate problem solving and resolution.
• Develop strong working relationships with internal and external stakeholders. 
• Manage and implement projects and initiatives assigned by the business leader.
• Facilitate the integration process for new employees.

Secretarial support:

• Perform secretarial functions to the business leader and the management team, i.e. diary management. Managing travel arrangements, processing claims, taking minutes for the BDT, events planning etc.
• Adhoc requests

Qualifications and experience  

• Diploma in Administration - NQF level 5 or equivalent
• Project management advantageous 
• 3 - 5 years’ experience in Financial Services/ LISP/Investment channel environment
• Sales/Marketing experience advantageous
• Experience in supporting senior business leaders/stakeholder advantageous 

Competencies

• Client Focus
• Cultivates Innovation
• Collaborates
• Drives Results 
• Being Resilient
• Adhering to Principles and Values
• Planning and Organising
• Following Instructions and Procedures
• Report Writing
• Excellent Communication Skills
• Microsoft Power Point and Excel 

Attributes

• Positive, enthusiastic attitude
• Teamwork
• Ability to work under pressure
• Honesty, integrity and respect
• Self-starter and self confidence

What will make you successful in this role?

Qualification and Experience

• Grade 12 and Diploma/Certificate with 4 to 5 years related experience.