Latest Jobs at FNB South Africa

Job Description

• To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

End Date: December 9, 2025

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Job Description

• The Lending Advisor is responsible for managing end-to-end lending transactions for RMB Private Bank (RMBPB) Private Clients (PC) and Private Wealth (PW) clients.
• This role involves originating lending deals for the bank, assessing clients' financial requirements and cash flow positions, and structuring tailored lending solutions.
• The Lending Advisor will develop and maintain client relationships, and ensure high-quality advice on wealth creation, accumulation, and protection.
• The role requires a strong understanding of credit, financial statements, and market trends to provide expert analysis and support in securing new clients and further entrenching existing ones..

Are you someone who can:

• Develop and maintain strong relationships with clients, understanding their financial needs and providing tailored solutions.
• Collaborate with business units and product houses to ensure comprehensive service delivery.
• Manage end-to-end lending transactions.
• Provide expert analysis and support to secure new clients and further entrench existing ones.
• Achieve financial targets and assist with profit growth.

You will be an ideal candidate if you:

• Minimum qualification of NQF7.
• 3 to 5 years of experience in a similar environment.
• Strong knowledge of FNB products and services.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you have:

• Understanding of Financial Statements:
• Cash Flow Analysis knowledge
• Credit Analysis
• Property Market Knowledge
• Market and Economic Awareness
• Thrive in a collaborative environment

End Date: December 9, 2025

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Job Description

• To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.
• As part of our talented team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change 
• To drive the growth of the Investment and Insurance business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions. 

This role will be based in Port Elizabeth

Are you someone who can:

• Provide first line support on escalations that are outside of turnaround time. 
• Manage all segment leadership requests. 
• Report on all Challenges within regions and manage expectations. 
• Manage the full process related engagement from submission of quote to completion. 
• Proactively support lead usage, assisting with seeking opportunities through adviser tools. 
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going. 
• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets. 
• Analyse and develop implementation plan against the forecasted financial budget. 
• Develop tactical budget for area of responsibility that minimize expenditure and manage costs. 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in. 
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients. 
• Develop and implement practices which build service delivery excellence and implements efficiency models. 
• Model and coach behaviors that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service. 
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders. 
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure. 
• Participate in relevant management forums where required and cascades relevant information through team. 
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication 

You will be an ideal candidate if you:

• BCom Degree or Related Qualification
• Investment and Long-Term Insurance experience
• 3-5 Years in a Broker Consultant Role
• CFP would be preferable
• Experience working on a platform eg: LISP- Linked Investment Service Provider

End Date: December 9, 2025

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Are you someone who can:

• Analyse and understand the workings of data
• Delve into data analysis and enjoy uncovering its intricate details
• Incorporate your knowledge of ETL design across various technologies including exception handling
• Map out current, future and transitional architectures to meet business objectives
• Apply data design principles across business pillars and provide holistic designs
• Produce consistently high-quality outputs within agreed deadlines
• Convert business requirements into databases, data warehouses, and data streams
• Research data acquisition opportunities and develop APIs to retrieve data
• Analyse and understand the workings of data
• Understands data modelling and how to design for best performance on different technologies

You will be an ideal candidate if you:

• Have a degree in Information Technology, Informatics or similar
• Have 8+ years of experience in the Business Intelligence and/or Data space.
• Have experience in SAS and SQL
• Have exposure to Teradata and/or AbInitio (advantageous)

Additional Responsibilities will include:

• Good understanding of system landscape
• Knowledge of Information Management
• Data analytics and reporting: understanding of data analytics, reporting and business intelligence tools and technologies to support data-driven decision-making.
• Knowledge of Master Data Management, Data Warehousing (different architectural approached) and BI
• Good understanding of system development
• Understanding of advanced analytics techniques, technologies, standards and best practices as it relates to Data Architecture
• Understanding of Agile methodologies, frameworks and practices and ability to apply
• Knowledge of Enterprise Architecture frameworks such as TOGAF, Zachman, etc.
• Design of efficient solutions to enable rapid deployment of advanced analytical solutions
• Data modeling and database design: ability to design and implement efficient and scalable data models to support business requirements.
• Data warehousing: knowledge of data warehousing concepts, methods and technologies to support data integration, data quality, data security and data governance.
• Big Data: knowledge of big data technologies, such as Hadoop, Spark, and NoSQL databases, to support the storage and processing of large data sets.
• Cloud computing: knowledge of cloud computing platforms, such as AWS, Azure, and GCP, to design and implement data solutions that leverage the cloud.
• Data governance and management: understanding of data governance policies, procedures, and standards to ensure data security, privacy and compliance.
• Data integration and ETL: expertise in data integration and ETL (extract, transform, load) processes to support the transfer of data from disparate sources to a central data repository.
• Project management: knowledge of project management methodologies, such as Agile, Waterfall and DevOps, to lead and manage data architecture projects

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: December 12, 2025

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Are you someone who can:

• Experience in Complaints Resolution and/or Quality Assurance on Complaints - Sound Knowledge of our FNB products
• Analytical abilities to identify issues within products or processes, analyze and interpret data, and understand the root causes of complaints
• Attention to detail is crucial to ensure that all complaints are handled precisely according to business requirements
• Clear communication, both written and verbal, to effectively communicate findings to internal stakeholders Conducting Calibration sessions with internal stakeholders on identified trends and raised disputes
• Well-versed in the complaint-handling process and the Standard Operating Procedures
• Understanding of Market Conduct and its application in complaints handling
• Multiskilled in problem-solving, conflict management, the ability to work under pressure, and being solution-driven
• Basic presentation skills to compile reports and provide feedback at relevant forums
• Ability to engage with Audit to facilitate audit walkthroughs We take pride in our attention to detail and our commitment to resolving complaints in a timely and efficient manner

You will be an ideal candidate if you:

• Working knowledge of Hogan, CARE, and Verint Quality Management (Basic acceptable)
• Diploma equivalent to NQF Level 6 in business-related studies (Degree advantageous)
• A minimum of 3 years call centre experience with comprehensive knowledge across multiple FNB Service products
• FNB QA PSAS (Service skill advantageous)
• DA (App, Contract, IV, KYC) (Require Preferred Language Skill)
• DA (Fraud /Credit or JC Skill) (Require Preferred Language Skill)
• Strong analytical and communication skills
• Attention to detail

End Date: December 9, 2025

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Are you someone who can:

• Manage complex projects in a constantly changing environment.
• Motivate and lead project teams across various levels and various phases of a project life cycle and SDLC.
• Manage conflicting priorities and time effectively to deliver results.
• Manage and maintain project documentation, identify potential risks and issues ensuring RAID logs and status dashboards are updated
• Manage stakeholder communication and reporting at all levels
• Plan the overall programme and monitor progress to ensure that milestones are being met across various projects and programmes
• Oversees multiple projects, ensuring adherence to PMO governance standards, change control processes and align with the organisation’s strategic goals.
• Oversee programme and project teams to ensure project delivery plan and assign tasks for cross-project collaboration.
• Ensure alignment between business requirements and technology solutions
• Identify and participate in activities that are appropriate for own development as lifelong learner

You will be an ideal candidate if you:

• Have Degree in Programme Management or Information technology 
• Have a minimum of 5 years’ experience in managing medium to complex projects affecting several systems and teams.
• Have a minimum of 5 years’ experience in an agile and waterfall environment.
• Proficient in project management tools like Jira, Confluence etc
• Proven delivery of digital transformation, system migration, or legacy modernization projects
• Ability to work collaboratively in a team and adapt to a fast-paced environment

End Date: December 6, 2025

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Job Description

• To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.

The Ideal candidate must have the following exposure:

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
•  Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

You will be an ideal candidate if you:

• Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment  
• Have obtained a Bachelor of Commerce Degree/Finance related qualification
• FAIS Accredited qualification (NQF level 6, 7 etc.)
• Exposure to Credit Applications in Agric/Commercial space environment.
• RE qualification
• Credit Management exposure a must
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent

End Date: December 11, 2025

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• To provide legal solutions to complex legal and business challenges to mitigate against legal risk and partner with the business on the implementation of policies to comply with legal and regulatory requirements and business processes.

Key Responsibilities:

Are you someone who can:

• To provide legal solutions to complex legal and business challenges to mitigate against legal risk and partner with the business on the implementation of policies to comply with legal and regulatory requirements and business processes.

Contracting

• Draft, review, and negotiate a wide range of commercial contracts, including strategic partnerships, outsourcing arrangements, sponsorships, and funding agreements.
• Develop and maintain bespoke contract templates and playbooks for third-party agreements.
• Collaborate with Procurement Legal and business stakeholders to ensure contracts are fit-for-purpose, enforceable, and aligned with business objectives.
• Support contract lifecycle management and record keeping.
• Advise on delegations of authority, internal SLAs, and campaign/competition rules.

Privacy Law

• Provide expert guidance on privacy law related topics and draft legal opinions.
• Support business and compliance teams with privacy-related risk assessments including Legitimate Interest Assessments (LIA), Compatibility Assessments (CA), Privacy by Design, and Privacy Impact Assessments (PIA).
• Monitor and interpret emerging privacy legislation, international trends, and industry best practices.

Legal Risk Management & Advisory

• Maintenance of expert knowledge on relevant legislation industry best practices and provision of proactive advice and solutions to relevant stakeholders. Research and provide legal opinion on a variety of issues and new business projects within the business to proactively identify, assess and manage legal risk.
• Identify, assess, and mitigate legal risks across business initiatives, products, and processes (extensive collaboration with other risk partners such as compliance and operational risk).
• Prepare and present legal opinions, memos, and reports to stakeholders.
• Contribute to the development and embedding of legal risk management tools, frameworks, and reporting templates.
• Collaborate extensively with Group Legal, Segment Legal, Centres of Excellence (COEs), and subject matter experts.

Stakeholder Engagement & Collaboration

• Build strong relationships with business, compliance, operational risk, and external partners.
• Act as a trusted legal partner, translating complex legal concepts into plain language and actionable advice.

You'll be an ideal candidate if you have:

Experience & Qualifications

• Admitted attorney with at least 5 years’ post-qualification experience (preference for financial services experience).
• Proven track record in drafting and negotiating complex contracts in a corporate or financial services environment (specialist expertise).
• Deep understanding of privacy legislation (POPIA, GDPR, etc.) and practical experience in privacy risk management (preferred).
• Experience in legal risk management, regulatory interpretation, and providing business-focused legal advice.
• Strong stakeholder management, collaboration, and communication skills.
• Ability to work independently, manage competing priorities, and thrive in a high-volume, high-impact environment.
• Adaptability/learning agility – to be comfortable with ambiguity, context-switching, and taking on a mix of work within the PSAS space.
• Technological proficiency (preferred).

End Date: December 10, 2025 

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Are You Someone Who Can

• Drive significant growth and profitability in the context of cost management.
• Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
• Provide sales support efficiencies and services in order to ensure retention of clients
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
• Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
• Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed. Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
• Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards

Qualifications and Experience

Minimum Qualification: 

• Years of Experience:  4 to 5 yrs in Sales Management

End Date: December 10, 2025 

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Are you someone who can:

• Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
• Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
• Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
• Manage existing clients and grow portfolio through making contact with customers, generating leads and managing the growth of active customer account base to increase client base
• Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
• Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice

You will be an ideal candidate if you:

• A relevant Degree (Industry Related Degree)
• Preferably Postgraduate Diploma in Financial Planning (NQF 8) with a CFP designation.
• Expert experience in the Business Insurance environment.
• RE 5 (Must not be under supervision)
• +5 years’ experience as a Business Financial Advisor
• Experience in writing Business Insurance policies
• Experience in sales, investment and risk acumen
• Experience within the Financial Services Sector
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

End Date: December 6, 2025

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.

End Date: December 15, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

Requirement:

• A completed financial related qualification (NQF5 or higher)

End Date: December 11, 2025

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Job Description

• To manage relevant risks within area of accountability by identifying, managing and mitigating risk in accordance with defined business appetite and aligned to relevant risk frameworks and policies.

Are you someone who can:

• Provide guidance and assist with requirements on changed or new risk tools
• Oversee the effective use of risk tools and monitor its effectiveness for the business
• Assist with preparation and analyses of reports for tabling at various Risk Committees
• Scrutinize risk reports submitted by the branch/business unit and ensure reporting and tools are in line
• Ensure data integrity, data structures and business line mappings are correct
• Monitor workflow issues in loss data system
• Document processes to enhance general ledger reconciliations and monitor data extractions for reporting purposes
• Monitor documented requirements and project manage deliverables
• Highlight risk areas through root cause analysis
• Monitor action plans on various risk tools

You will be an ideal candidate if you can:

• Monitor risk reporting and escalate issues
• Deliver against operational and cost targets
• Prioritize resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budge
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you:

• Have a  relevant Post Graduate or BCom Degree
• Have at least 3-5 years’ experience in Risk Management
• Are a subject matter expert in the following disciplines: vendor and resilience risk, project / change risk, payments risk, model risk, product risk and climate / ESG risk
• Drive and embed risk capabilities in the business
• Ensure application of risk capabilities and tools are applied to identify, evaluate, report and monitor risk processes
• Drive a combined assurance approach to risk management by engaging specialists and other assurance partners on key risks matters
• Ensure comprehensive risk assessments are conducted in relation to products, services and solutions that are developed by the business are appropriate to manage the risks within the approved risk appetite
• Work with business unit to understand business, drivers, current concerns and future plans to mitigate risk to proactively identify and anticipate risks (including emerging risks)
• Identify, manage and mitigate interconnected / interdependency risks and provide relevant information to business and risk teams to appropriately manage and mitigate risk
• Understand changes of applicable risk policies and communicate to relevant stakeholders accordingly
• Keep abreast of relevant risk developments externally and ensure it is considered in the risk profile for the business
• Ensure development of appropriate solutions to identify losses and risk exposures and facilitate the effective implementation thereof

End Date: December 12, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

Qualification and Experience:

• Relevant completed (NQF 5) Qualification - preferred Banking
• 1-3 years - Client Experience and Value Management

End Date: December 11, 2025

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.

Are you someone who can:

• Build and/or challenge risk-based pricing models using different technologies (SAS, SQL, VBA, JAVA)
• Gather valuable insights from data to drive business decisions & inform pricing strategies which optimize risk return frameworks
• Appreciate detail and enjoy deep diving into different pricing components to unlock efficiencies
• Demonstrate resilience & thrive under pressure 
• Communicate & collaborate with cross functional teams to present findings & recommendations which supports organizational goals

You will be an ideal candidate if you:

• Have a degree in Actuarial Sciences, Mathematics and/or Statistics
• Have 5 to 8 years of experience as a Data Scientist
• Have pricing and modelling experience
• Have experience with VBA, SAS & SQL
• Have experience leading a team
• Have a can-do attitude with a critical thinking and problem-solving mindset

End Date: December 10, 2025

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Are you someone who can:

• Execute activities for arbitration of cases by preparing required information, which includes controlled sharing of customer information between banks, engaging with various stakeholders to validate any transactions.
• Recording and/or monitoring of fraud cases in internal and external databases.
• Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g. Visa and MasterCard) rules.
• Actively participate in key internal forums and share information and insights with colleagues across the Bank.
• Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
• Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.
• Execute fraud administration duties in line with required rules, processes and using available systems.
• Ensure that activities are executed in a timely manner and accuracy.
• Administer merchant rewards after careful investigation of method applied in recovering the card.
• Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team.
• Manage personal development to increase own skills and competencies.
• Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.
• Compile and communicate accurate and timely reports on fraud according to area of focus.
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.

You will be an ideal candidate if you:

• Minimum Qualification - Matric
• Preferred Qualification – Related Qualification
• Experience - 2 to 5 years' experience within the role

End Date: December 11, 2025 

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Job Description

• To ensure accurate and compliant execution of operational tasks related to payments and documentation, while upholding organisational values and governance standards.
• To contributes to service excellence through risk identification, stakeholder engagement, and continuous performance improvement, enabling informed decision-making and operational efficiency.

Are you someone who can:

• Recording and distributing of all manual BoP forms received to manually capture Inward payments across all segments
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive solutions to relevant stakeholders and clients
• Manage the conversion of forex deals and payment settlement into sales by executing the following activities: Working queues, Imports, Exports, Swifts, New referrals against the target set
• Comply with governance in terms of legislative and audit requirements manage forex deals and payment settlement efficiently to minimise the total number of deals and or payments cancelled

You will be an ideal candidate if you:

• Have a minimum of an industry-related NQF 5 qualification
• Have 1 to 3 years of experience in foreign exchange/international payments

End Date: December 13, 2025

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Job Description

• To effectively apply established sales techniques within the assigned area to meet sales targets, strengthen client relationships, and contribute to team success through consistent performance and customer engagement.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: December 12, 2025

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Role Purpose

You translate business needs into scalable platform solutions that power FNB’s products and channels. You will:

• Own the end-to-end lifecycle of platform initiatives—from discovery to delivery and iteration.
• Shape the strategic roadmap, based on usability research, market trends, and stakeholder priorities.
• Partner closely with business, CX, architecture, and IT to ensure value delivery, governance, and compliance.

Key Responsibilities

Strategy & Roadmap:

• Define and drive platform vision and enablement strategies.
• Conduct market and whitespace analyses to surface new opportunities. 

Solution Design & Development:

• Lead discovery, solution design, user story creation, and user acceptance testing.
• Collaborate with CX/UI/UX teams to ensure usability and customer focus.

Backlog & Lifecycle Management:

• Maintain platform backlog and prioritize features aligned to business goals.
• Monitor usage, feedback, and iterate for continuous improvement. 

Stakeholder Engagement & Governance:

• Partner with product, CVM, marketing, legal, and compliance.
• Ensure solutions comply with risk, regulatory, and audit standards. 

Delivery & Performance Oversight:

• Coordinate with IT to deliver solutions on time and on budget.
• Track adoption metrics and derive data-driven recommendations. 

What We Offer

As a #Changeable, you’ll have access to:

• A collaborative, agile working environment.
• Flexibility, wellbeing initiatives, and generous leave.
• Professional development support and advancement opportunities.
• Preferential employee banking rates. 

Ideal Candidate Profile

You are:

• Strategic & Insightful: You identify opportunities from data and market trends.
• Visionary & Pragmatic: You translate long-term value into executable roadmaps.
• Collaborative & Influential: You build trust, simplify complexity, and unite teams.
• Customer-Centric: You understand voice of customer and advocate for usability.
• Resilient & Ownership-Driven: You deliver outcomes aligned to an owner-manager culture. 

Qualifications & Experience

• Degree in Computer Science, Engineering, Business, or related field. 
• 5+ years in platform/product roles within banking, fintech, or digital services. 
• Experience leading cross-functional solution delivery (UX, Dev, Analytics, CVM). 
• Demonstrable experience with agile backlog management, stakeholder facilitation, and user research. 
• Strong data analysis, product positioning, and governance knowledge.

End Date: December 12, 2025

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Job Description

To plan, direct and coordinate a programme of projects to ensure programme goals are met and that projects are executed as expected.

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy.
• Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility.
• Identify and participate in activities that are appropriate for own development as a life-long learner.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
• Compile reports that track progress and guide business to make informed decisions.
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery.
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project.

End Date: December 12, 2025 

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• The Operations Manager’s goal is to effectively manage and oversee all operational aspects in the achievement of the business objectives

Are you someone who can:

• Drive costs management initiatives aimed at avoiding or reducing operational costs.
• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business
• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
• Manage SLA agreements for the Business in line with business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function. Participate and collaborate across teams Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

You will be an ideal candidate if you:

Education:

• Grade 12 and NQFL 7
• NB : Completed Bachelor’s degree in Law,
• Preferred: Certifications in Credit Management, Debt Counselling, or Project Management (e.g., PMP, Lean Six Sigma).

Experience:

• Minimum 5 years in debt review or credit management.
• At least 4 years in a managerial or supervisory role within financial services.
• Seeking a candidate who can build strong relationships and effectively manage this function—not limited to LRC—while possessing a solid understanding of legal and court processes, particularly within magistrate courts.
• The individual should also have in-depth knowledge of the debt review industry, including the roles of both debt customers and debt reviewers.

End Date: December 9, 2025 

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Job Description

• To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
• Contribute to cost efficiencies through responsible utilisation of work related resources
• Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
• Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Optimise work through the application of learning experiences
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards

End Date: December 11, 2025 

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Job Description

To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers

• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

End Date: December 12, 2025

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Job Description

To provide tax reporting, system and operational support in relation to various tax regulations

• Prevent wastage and identify process improvements to contain and reduce costs
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
• Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives and review outputs
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends
• Ensure that corporate actions and other tax related matters are reviewed
• Ensure that the data used is reviewed and feeds into SARS reporting requirements
• Ensure compliance to legislative and audit requirements
• Assist Team Lead in legislative interpretation and business process improvement
• Display adequate knowledge and understanding of the reporting criteria
• Adhere to FRG framework of Governance and Tax Risk Policies
• Understand all tax regulatory reporting to SARS, required of a financial institution
• Understand the different corporate actions that take place in financial markets and how they should be reported under IT3
• Understand the different financial products offered and the differing reporting requirements of each i.e., IT3B, IT3C, IT3S, EMP201, EMP501, DWT, WTI
• Understand the Foreign Account Tax Compliance Act (FATCA) and the Common Reporting Standard (CRS) business as well as what is required of their responsible area to ensure that effective business processes are in place to achieve compliant reporting and be proficient in testing and submitting FTI returns
• Ensure successful SARS and UAT submissions
• Understand the rules and regulations regarding TFSA Ensure the correct and systematic use of data
• Understand the product and reporting requirements
• Assess own performance through seeking timely, and clear feedback and request training where appropriate
• Understanding of trust tax and the operation of a third party IT3D and IT3T reporting to SARS.
• Basic understanding of international taxes

Qualifications

• Bachelor of Commerce / Finance Degree
• 3- 5 years experience

End Date: December 11, 2025

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Job Description

• To provide expertise in the design, development, and maintenance of sourcing data and loading it into the data warehouse; and to design and develop strategy aligned, stakeholder responsive multi-dimensional insight tools (including but not limited to PowerBI, cubes, etc.) off the data warehouse in order to drive adoption and consumption of self-service insights and reporting.
• Creates solutions to meet customer demands.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Ensure full understanding of customer needs to deliver a quality service.
• Propose ideas to improve customer service.
• Participate in planned activities that are appropriate for own development.
• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency.
• Provide additional insight into information produced for clients to ensure a value-added service to any information request to enhance business efficiencies.
• Interpret the source to target mapping to be used to extract data from various sources.
• Convert data into meaningful information that is stored in a data warehouse that can enhance the effectiveness of business decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Liaise with BI Manager and business on issues related to project and support in resolution.
• Develop business solution based on source to target mapping and business requirements specifications (BRS).
• Perform unit testing.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage and nurture collaborative relationships across area of specialization.
• Display and ecourage an appreciation of teamwork and inclusivity.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands.
• Deliver internal and external customer service excellence through adherence to quality service standards.

End Date: December 12, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process adhering to policy and process
• Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business.
• Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients.
• Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool.
• Manage the growth of active customer Account Base to increase client base.
• Maximise cross sell opportunities and strengthen client relationships.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Track, control and influence service activities with the specific aim to achieve previously determined service targets.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence service activities with the specific aim to increase service efficiencies.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Manage the sales diary (daily) by making agreed number of appointments per month and conduct agreed number of sales presentations per month.
• Provide accurate and reliable sales statistics.
• Manage own development to increase own competencies.

End Date: December 6, 2025 

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Job Description

To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience

• Prevent wastage and identify process improvements to contain and reduce costs
• Manage people by executing management responsibilities, and create an environment that encourages employee growth and performance excellence
• Provide subject matter expertise and thought leadership in area of expertise
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.

Qualifications and Experience

• Relevant completed (NQF 6) Qualification, preferred Banking
• 4 - 5 years Client Relationship Management

End Date: December 12, 2025

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Are you someone who can:

• Improve the lives of the customers through simple, effective solutions that meet their needs then apply today if your skills are a match.

Responsibilities:

• Automated Testing: Develop and maintain automated test scripts to validate software functionality.
• Code Review: Write and review code to ensure it meets quality standards.
• Test Frameworks: Design and implement test frameworks to streamline the testing process.
• Bug Identification: Identify, document, and troubleshoot issues in the software.
• Collaboration: Work closely with developers, product managers, and other stakeholders to understand requirements and ensure comprehensive test coverage.
• Reporting: Compile and report test results, providing insights and recommendations for improvements.

Skills Required:

• Programming Languages: Proficiency in languages like JAVA, Springboot, Python, or C++.
• Test Analysis Training
• Database Management: SQL basics
• Testing Tools: Familiarity with tools like Selenium, JUnit, or TestNG.
• Problem-Solving: Strong analytical skills to identify and resolve issues.
• Front-end Application Navigation
• API Testing (using tools like Postman and SOAPUI)
• API Documentation (including Swagger docs)
• Monitoring Tools (Plunk, Grafana)
• CI/CD Pipelines (Jenkins/Bamboo)
• Micro Focus ALM Octane usage
• Git and Bitbucket knowledge
• IntelliJ (IDE) Usage
• Understanding of Script Datasheets
• Data Driven Framework
• Knowledge of OCEP Services
• Data Preparation and understanding
• Agile Methodology

Qualifications:

• Education: A bachelor’s degree in computer science, software engineering, or a related field.
• Experience: Relevant experience in software development and testing, often ranging from 1-5 years depending on the role’s seniority.
• Certifications: Certifications like ISTQB or CSTE can be beneficial.

The ideal candidate must have experience in:

Script/Tests Analysis:

• Proficiently analyse both new and existing Automation scripts.
• Identify areas for improvement or maintenance in existing scripts.
• Create test cases based on Business Requirement Specifications.

Automation Scripting:

• Quickly adapt to prescribed standards and usage of our internal Framework.
• Familiarize yourself with all defined interaction points in the framework, namely (Legacy Application, REST, API, Selenium, SOAP, IMS, OCEP).
• Design robust, scalable, and maintainable automation scripts covering various aspects of the System Under Test.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy scripts.

Stakeholder Communication:

• Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
• Understand the SUT from a business perspective.
• Maintain open communication with product owners and business analysts to gather relevant information on requirements.

Performance Testing:

• Create and maintain component-level performance tests using JMeter.
• Work closely with the Performance Engineer to ensure proper processes are followed during test creation and execution.
• Collaborate with the Performance Engineer to create reports, suggest improvements, and highlight bottlenecks.

Issue Resolution and Analysis:

• Proactively collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
• Participate in root cause analysis and troubleshooting.
• Provide detailed information to facilitate timely issue resolution.

Leadership Responsibilities:

• Demonstrate leadership qualities.
• Solve problems effectively.
• Communicate efficiently.
• Work closely with the assigned Technical Team Lead.
• Ensure the quality and stability of testing processes

End Date: December 12, 2025

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Job Description

• To partner with the business in the provision of financial advice and support to increase operational quality, through the execution of financial services as per agreed standard operating procedures.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
• Develop a service culture which build rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Establish and manage a high level of organisational cooperation in order to ensure a professional service delivery
• Identify and recommend improvements to accounting and reporting processes.
• Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices. Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk and disclose risk information to relevant internal and external stakeholders.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Apply relevant principles to accurately record, adjust and reconcile financial transactions and events. Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in Business.
• Participate in special projects and ensure project delivery through providing effective finance advice and support.
• Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Keep abreast of learning opportunities and changing trends in your business environment.

Additional Requirements:

• Exposure to procurement processes and Contract Data Management (CDM).
• Proven experience in managing operating expenses (OPEX) and Service Level Agreements (SLAs).

Qualification/Experience

• CA(SA) with + financial management experience
• Bachelor's degree in accounting, Finance or Commerce

End Date: January 4, 2026

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Job Description

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints

Are you someone who can:

• Deliver customer-centric solutions that simplify and enhance banking experiences.
• Lead complex technology projects with precision and adaptability.
• Champion innovation and sustainability in every project.

You’ll be an ideal candidate if you have:

• Must have a formal IT Project Management course / certificate / university module.
• Must have min 5+ - years IT Project Management experience.
• Must have experience running Technology / Technical projects.
• Experience with Climate Risk and/or ESG Environment and Social Governance
• Experience in the banking industry

Additional information

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Manage and advise on projects from beginning to end in alignment with identified organisational methods and governance guidelines.
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.
• Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Define project success criteria and disseminate them to involved parties throughout project life cycles
• Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time.
• Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process.

Qualifications and Experience

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Post graduate degree
• Must have a formal IT Project Management course / certificate / university module.
• Experience – 4+ years IT Project Management experience

End Date: January 13, 2026 

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Job Description

• To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
• Provide subject matter expertise and maintain expert knowledge on specific local products
• Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Identify and implement on opportunities for revenue growth in order to deliver on targets
• Build and maintain an effective network and pipeline for further expansion of business within area of accountability
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate

End Date: December 12, 2025

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Are you someone who can :

• Drive business profitability in the context of cost management through Information technology solutions
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Work cooperatively with team-members to track, document and resolve all software defects in a timely manner.
• Manage achievement by the team for required execution of service activities against the Testing Capacity Model requirements captured, by receiving and allocating test requirements
• Prescribe the test strategy, test environment and the test data requirements
• Comply, understand and implement all steps and methodology within IT development and meet governance in terms of legislative and audit, risk, FAIS and FICA requirements for the Test Analysis Environment
• Define (or assist the Test Manager in defining) logical, risk-based test approach for each project
• Conduct test design activities (creating test cases, test coverage matrices) and identify and suggest improvements to the test and evaluation process that will either improve product quality, and/or reduce cycle time
• Perform peer review quality check of Test documentation, as required, by participating in ongoing process improvement and assisting with quality assurance in responses to audit findings
• Manage and prioritize workload.
• Escalate conflicting schedules to Test Manager
• Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing activities with the specific aim to increase efficiencies of the team by keeping pace with the accelerated rate of innovation and develop plans to allow the organisation to become more flexible.
• Manage own development to increase own competencies
• Provide training in area of expertise to team members, as required
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

You’ll benefit from our changeable benefits like:

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: December 13, 2025

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Job Description

• To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.

Responsibilities:

• Provide appropriate banking and financial solutions across an allocated portfolio of clients
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth
• Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Deliver internal and external customer service excellence through adherence to quality service standards
• Prevent wastage and identify process improvements to contain and reduce costs

You will be an ideal candidate if you:

• Relevant Degree in - Degree in Finance, Economics or Accounting (CFP preferred).
• Have 3 to 5 years’ experience in a Investment, Financial Planning, Wealth Management, and client facing environment as a Financial Advisor (Banking experience will be an advantage).
• The following sub-category 1 financial products is essential and must be signed off supervision.
• Long-Term Insurance subcategory B1
• Long-Term Insurance subcategory C
• Retail Pension Benefits
• Participatory Interests in a Collective Investment Scheme
• Long-term Deposits
• Short-term Deposits
• Long-term Insurance subcategory B1-A
• Full understanding of money management principles
• Sound working knowledge of required business-related systems.
• Sound working knowledge of Banking and Financial Services Regulatory requirements.
• Knowledge on wealth management creation and accumulation
• Wealth protection or risk knowledge
• Excellent project management skills and able to plan and organize work independently.
• Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
• Excellent knowledge of global financial markets and current affairs
• Ability to match client needs with appropriate product solutions.
• Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.

You will have access to:

• Full understanding of money management principles.
• Servicing a portfolio of clients and in acquisition of new relationships.
• Compliance to legislative and audit requirements and adherence to relevant processes.
• Participate in planned activities that are appropriate for your own development.
• Building working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

End Date: December 31, 2025

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Are you someone who can:

To provide efficient and effective administration support to financial advisors ensuring more customers and more to customers, whilst mitigating risk by ensuring segregation of duties.

• Identify and escalates potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
• Conduct follow ups with service providers and ensure close out of relevant actions.
• Ensure first time resolution of customer queries or complaints.
• Take ownership of any requirements and follow up on queries escalated to other areas to ensure delivery on agreed timelines and Service Level Agreements.
• Find opportunities to improve internal processes that impacts service levels and customer satisfaction within area of accountability.
• Build on product knowledge and customer service based on feedback and guidance from relevant stakeholders.
• Establish relationships with relevant individuals and departments to deliver on work expectations.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Execute own work in accordance with the organisational values and code of ethics.
• Adhere to required governance and compliance standards and escalate potential risks for investigation as and when required.
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to.
• address own development gaps.
• Create own personal development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance.
• Keep abreast of learning opportunities, changing products and trends.
• Contribute to teamwork and inclusivity by working together to achieve team goals.

You will be an ideal candidate if you:

• Have a minimum of a NQF Level 6 qualification and Matric Certificate (National Senior Certificate)
• Have 5 years’ financial advisory experience
• Excellent organisational and multitasking skills.
• Strong understanding of financial principles and regulatory requirements.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Able to interpret financial statements
• Thrive in a collaborative environment
• Professional development opportunities.
• A supportive and collaborative work environment.

End Date: December 11, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

Requirement:

• A completed financial related qualification (NQF5 or higher)

End Date: December 12, 2025 

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Job Description

• To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

End Date: December 12, 2025 

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Job Description

• Design and develop websites with a strong emphasis on visual appeal, user experience, and technical performance. Ensure optimal site functionality, including speed, scalability, and capacity to handle varying levels of traffic. Support the implementation of technology initiatives by contributing to project planning and execution, ensuring alignment with program objectives and successful delivery of outcomes.

Are you someone who can:

• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Eng, BSc Informatics degree or any other related qualification
• 7+ years’ solid experience in Java 8 or latest version
• SOAP and Restful Services
• BPMN experience(Camunda)
• JPA framework like Hibernate
• Docker and container orchestration tools like Kubernetes
• Gitlab, Spring boot, Microservices, Maven, CI/CD, NLP, Atlassian tools, Jira, Confluence, etc.
• SQL and Relational database experience
• Agile Development Methodology
• OCEP experience will be advantageous
• Kakfa exposure
• Domain Driven Design

End Date: December 13, 2025 

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies
• Relevant NQF 5 qualification required.

End Date: December 11, 2025

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These are practical abilities the candidate should demonstrate:

Sales & Client Engagement

• Support sales through analysis of client portfolio and proactive engagement.
• Assist with profit growth through sales and acquisition of new clients.
• Identify opportunities to expand the customer base with creditworthy clients.
• Manage existing clients, generate new leads, and grow active customer accounts.
• Understand and market all financial services solutions within the business offering.

Reporting & Analysis

• Compile reports that track progress and guide business decisions.
• Provide sound services and recommendations based on trends and client needs.

Administration & Planning

• Provide efficient administration through careful planning, reporting, and updating.
• Ensure effective management of the leads pipeline.

Stakeholder Management

• Develop and manage key stakeholder relationships to achieve operational objectives.
• Develop, encourage, and nurture collaborative relationships within FNB/FRG.
• These are behavioral and cognitive attributes expected from the candidate:

Service Excellence

• Deliver exceptional, high-quality advice that exceeds customer expectations.
• Contribute to a culture of service excellence and positive relationships.

Innovation & Continuous Improvement

• Contribute to innovation by finding faster and more accurate ways of working.
• Continuously assess own performance and seek feedback and training.

Compliance & Governance

• Comply with statutory, legislative, policy, and governance requirements.
• Act responsibly with work-related resources to contribute to cost containment.
• Financial Acumen
• Achieve expected financial targets and uphold service levels.

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

End Date: December 21, 2025

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

Qualifications

• 2-3 Years of Sales Experience in an outbound dialler environment will the advantageous.
• Completed NQF 5 is a must for this role
• Credit Card Sales experience will be advantageous.

End Date: January 2, 2026 

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Overview of the role and requirements:b

• To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
• Arranging JAD sessions
• The successful applicant must have an understanding of Payroll and Tax
• An accounting background would be beneficial  

You will be responsible for:

• Prevent wastage and identify process improvements to contain and reduce costs
• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

What you will need:

• 3 – 5 years' experience in a similar role

End Date: December 7, 2025

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Job Description

• To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)

Role Purpose:

• We're on the lookout for a talented Data Engineer to join our team and revolutionize how we design and build data platforms in line with the bank's data journey.
• As a Data Engineer in the Life Insurance division, you'll find yourself at the forefront of data transformations, playing a crucial role in enhancing our data capabilities to better serve our clients and stakeholders.
• Your insights will shape our decision-making process, drive growth, and propel us ahead of the competition. The data and opportunities in our Life Insurance sector are yours to champion.

Are you someone who is:

• Passionate about leveraging data to drive innovation in the life insurance industry.
• Thrive in a dynamic, collaborative work environment.
• Ready to significantly grow your career and skills in a multi-disciplinary team setting.

What You'll Do:

• Design and build robust ETL pipelines using Ab Initio and Teradata to ensure efficient data processing and integration.
• Develop data products that enhance operational processes and provide valuable insights for business decisions.
• Spearhead data projects that drive insights and business value, focusing on improving customer experiences and operational efficiency.

What We Are Looking For:

• Qualifications: A relevant Degree in Information Technology, Computer Science, Data Sciences, Statistics, or Engineering.
• Experience: A minimum of 4 - 6 years of relevant experience in Data Engineering and Analytics with a proven ability to develop and implement data solutions.
• Strong proficiency in ETL tools, particularly Ab Initio, and experience with Teradata for data warehousing.
• Proficient in programming languages and technologies such as SQL, Python, PySpark, and Scala.
• Familiarity with data orchestration tools like Control-M and experience with data visualization tools is a plus.
• Strong analytical skills with problem-solving techniques and meticulous attention to detail.
• Relevant experience and/or a keen interest in exploring artificial intelligence and machine learning techniques to enhance data processing and insights.
• A knack for translating complex data into actionable business recommendations.
• A passion for innovation and a desire to drive positive change in the life insurance industry.

End Date: December 13, 2025

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies
• Relevant NQF 5 qualification required.

End Date: December 11, 2025 

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Are you someone who has:

• Minimum 5 years experience in a Senior System Analyst or Team Lead role.
• Previous experience working on large projects involving multiple development Teams.
• Working knowledge of the Camunda workflow engine.
• Experience in Disciplined Agile Delivery practices.

Are you someone who focuses on:

• Continuous Improvement:   Explore and implement ways to enhance the quality of existing services, processes, and systems for greater efficiency.
• Customer Service:   Deliver exceptional service that exceeds customer expectations through proactive, innovative, and appropriate solutions by resolving queries quickly and effectively.
• Stakeholder Management:   Cultivate and manage objective working relationships with various stakeholders, including end-users, SMEs, project managers, and senior staff members, by providing input to validate business requirements.
• Communication:   Liaise with the System Analyst to communicate system requirements to necessary audiences, such as testers, developers, business analysts, infrastructure, production support, and other systems analysts.
• Functional Definition:  Support the System Analyst to define and document the functions that the system must perform and its functional boundaries, analyzing required interactions between the system and its environment in terms of interface and integration constraints.
• Governance Compliance:   Ensure all Systems Analysts understand, comply with, and align to all steps within IT development and meet governance in terms of legislative and audit requirements.
• Requirement Analysis:  Ensure that System Analyst analyze system requirements, perform impact assessments, document and maintain the set of system requirements with associated rationale, effort, decisions, dependencies, and assumptions.

Additional requirements:

• Traceability Management:   Support the Analyst to manage traceability between system requirements and derived artifacts, including system models, to relevant detail and high-level test scenarios.
• Testing Oversight:   Ensure adequate tests are performed or reviewed for all configuration and development tasks. Ensure that testing yields acceptable performance levels for the changes delivered and that the application is not adversely affected.
• Change Management:   Manage system and scope changes for existing projects to handle scope change requests effectively.
• Performance and Development:   Continuously assess own and Team member performance, seek and provide timely and clear feedback, and request training where appropriate. Plan and manage performance, skills development, employment equity, talent, and culture of the team to improve innovation, efficiency, and competencies.
• Development Culture:   Participate and contribute to a development culture where information regarding successes, issues, trends, and ideas are actively shared.

End Date: December 20, 2025