Solutions Platform Manager at FNB South Africa

Role Purpose

You translate business needs into scalable platform solutions that power FNB’s products and channels. You will:

• Own the end-to-end lifecycle of platform initiatives—from discovery to delivery and iteration.
• Shape the strategic roadmap, based on usability research, market trends, and stakeholder priorities.
• Partner closely with business, CX, architecture, and IT to ensure value delivery, governance, and compliance.

Key Responsibilities

Strategy & Roadmap:

• Define and drive platform vision and enablement strategies.
• Conduct market and whitespace analyses to surface new opportunities. 

Solution Design & Development:

• Lead discovery, solution design, user story creation, and user acceptance testing.
• Collaborate with CX/UI/UX teams to ensure usability and customer focus.

Backlog & Lifecycle Management:

• Maintain platform backlog and prioritize features aligned to business goals.
• Monitor usage, feedback, and iterate for continuous improvement. 

Stakeholder Engagement & Governance:

• Partner with product, CVM, marketing, legal, and compliance.
• Ensure solutions comply with risk, regulatory, and audit standards. 

Delivery & Performance Oversight:

• Coordinate with IT to deliver solutions on time and on budget.
• Track adoption metrics and derive data-driven recommendations. 

What We Offer

As a #Changeable, you’ll have access to:

• A collaborative, agile working environment.
• Flexibility, wellbeing initiatives, and generous leave.
• Professional development support and advancement opportunities.
• Preferential employee banking rates. 

Ideal Candidate Profile

You are:

• Strategic & Insightful: You identify opportunities from data and market trends.
• Visionary & Pragmatic: You translate long-term value into executable roadmaps.
• Collaborative & Influential: You build trust, simplify complexity, and unite teams.
• Customer-Centric: You understand voice of customer and advocate for usability.
• Resilient & Ownership-Driven: You deliver outcomes aligned to an owner-manager culture. 

Qualifications & Experience

• Degree in Computer Science, Engineering, Business, or related field. 
• 5+ years in platform/product roles within banking, fintech, or digital services. 
• Experience leading cross-functional solution delivery (UX, Dev, Analytics, CVM). 
• Demonstrable experience with agile backlog management, stakeholder facilitation, and user research. 
• Strong data analysis, product positioning, and governance knowledge.

End Date: December 12, 2025