Business Support Executive at Travel Counsellors

Role Overview

• The sales support team is a front of house team who handle Travel Counsellor generated queries and work with the Travel Counsellor,other teams and supplier partners to solve the queries.The work in sales support is varied.You will be expected to adapt to different situations quickly, support the Travel Counsellor and take ownership of an issue.This can mean identifying the root-cause ofa wider problem, liaising with other teams to find a resolution, and ensuring clear communication to support teams and the TC community.
• Where we do provide one to one support, it is vital that our Travel Counsellors receive excellent service.You will be responsible for delivering exceptional performance, achieving KPls and delivering to agreed SLAs.

Whatyou'll need to succeed:

• Understanding of GDS Bookings
• Understanding of how to build package holidays
• Understanding of commercial supplier agreements
• Ability to get to know and work on multiple technology platforms
• Strongability to build relationships at multiple levels
• Strong problem solvingskills - including managing client expectations andmitigating risk to the business.
• Good time management and the organisation to effectively prioritise your workloads.
• Excellent written and spoken communication skills.
• Results-focused and committed to ensuring outstanding service delivery.
• Enthusiastic and positivemanner.
• The successful candidate will be expected to be proactive,committed, and able to use their own initiative.
• The position will suit candidates withsimilar experience who thrive when working in a team and who enjoy giving great customer service, even in challenging circumstances.

Sales Support Tasks:

You will be dealing directly with Travel Counsellors and suppliers in South Africa and overseas by telephone, and support tickets regarding:

• Booking amendments
• Booking cancellations
• Administrative tasks
• System errors
• File updates and corrections
• Securing new bookings
• Booking management
• Liaising with other departments to ensure a successful outcome
• Liaising with supplier partners to ensure a successful outcome
• Other activities as requested by the wider Operations team