Business Support & Operations Manager at RecruitMyMom

Job Description

• This is a remote position.
• We are looking for a strategic, tech-savvy professional to join a five-star UK women’s wellness platform. If you live in your project management tools, breathe AI automation, and take pride in managing both people and processes with zero hand-holding, this is your next move. Fully remote and 4 to 5 hours per day.
• This is a high-accountability, remote position requiring a strategic thinker who thrives in an evolving environment and possesses the professional maturity to act as a primary shield for the Founder.
• As the Operations Executive, you will streamline systems and manage the delicate balance between high-end customer service and freelancer coordination. You are someone who finds genuine joy in "fixing" workflows and looking after a distributed team of over 60 coaches, ensuring they are supported while maintaining the highest service standards.

Key Responsibilities

• Systems & Process Engineering: Own the project management ecosystem (Trello/Asana/Notion) and replace manual handoffs with automated workflows and documented SOPs.
• Trainer & Freelancer Management: Oversee the onboarding, scheduling, and client-matching workflows for 60+ self-employed coaches, serving as their primary point of contact and quality controller.
• Strategic Communication: Manage multiple executive and departmental inboxes, triaging and resolving complex queries while designing systems to reduce future communication volume.
• Customer Excellence: Protect the organisation’s five-star rating by handling escalations with empathy and speed, building long-term retention into the service model.
• AI Integration: Actively deploy AI and automation tools (ChatGPT, Claude, Zapier, Make) to compound team output and eliminate administrative bottlenecks.

Requirements

• Experience: 4+ years in operations within a service-based, tech-enabled business (SaaS, marketplace, or agency), specifically during a scaling phase.
• Management: Proven track record of managing freelancers, contractors, or distributed teams.
• Communication: Exceptional written English—clear, professional, and warm.
• Professionalism: Extremely "switched on" and calm under pressure; you are a problem-solver who only escalates to the Founder when necessary.
• Attention to detail, ability to multi-task and work in a fast-paced environment. Willing to get stuck-in
• AI-Native: You must already be using AI tools (Claude, ChatGPT) daily to optimise your own workflow.
• Full home office is essential
• Project Management: Expert proficiency in Trello (or similar tools like ClickUp/Notion).
• AI & Automation: Practical experience with Zapier, Make, and Large Language Models (LLMs).
• Communication Suite: Expert Gmail/Google Workspace and CRM management.
• Technical Aptitude: Ability to quickly master and optimise a custom-built tech platform.
• Significant overlap with UK business hours (09:00 – 17:30 GMT) is required.