Business Support Specialist at FNB South Africa

Are you someone who can:

• Play a key role in managing and implementing changes within an organization with regards to a business process context.
• Their primary responsibility is to ensure changes are executed smoothly with minimal disruption.
• Play a key role in providing operational, administrative, and analytical support to ensure the smooth functioning of a business or department.
• 2–3 years of experience in Change Management, business operations, administration, or support roles or a related role.
• Familiarity with corporate workflows, documentation, and office systems.
• Excellent written and verbal communication skills.
• Basic understanding of data analysis and reporting tools (e.g., Excel formulas, pivot tables, Power BI).
• Strong interpersonal skills to coordinate between teams (e.g., developers, testers, business units).
• Strong analytical and problem-solving abilities.
• Maintain and update internal systems, records, and documentation.
• Ability to assess change risks, impacts, and create mitigation plans.
• Excellent time management and organizational skills.
• Support process improvements by identifying inefficiencies and suggesting solutions.
• Ability to track and monitor changes and ensure compliance with policies.
• Ensuring proper documentation, approvals, and communication for all changes.
• Managing the change schedule to avoid conflicts or downtime.
• Ensuring changes meet regulatory and compliance standards.

You will be an ideal candidate if you have:

• A bachelor’s degree in information technology, Business Administration, Computer Science, or a related field.

Certifications (preferred or required)

• Project Management certifications (e.g., PMP, PRINCE2) can be an asset.
• Change management Certifications
• Lean Six Sigma (for process improvement roles)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

End Date: July 22, 2025