Latest Jobs at FNB South Africa

Are you someone who can:

• Translate business IT requirements into implementable solutions & continuously monitor to ensure operational continuity and effectiveness.
• Deliver against operational and cost targets.
• Prioritise resource allocation to minimise and reduce wastage.
• Monitor costs for the financial year according to the operational plan.
• Allocates and approves expenditure.
• Review cost reports and resolves or explains variances to the budget.
• Identify, control and escalate potential risks that may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Contribute to the development of larger overall area budget.
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration.

You will be an ideal candidate if you:

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 3 – 5 years experience in managing a team of Java Developers.
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.

End Date: July 21, 2025

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Job Description

• To strategically build FNB HC Data capability, data pods and workforce reporting guidelines to meaningfully influence business strategy through data-led decision making.
• To manage implementation of Information Management and Governance standards that contributes to the business realisation of investments in data and information to enable integration; operational implementation and adherence to Data KPIs, while ensuring data is provisioned into the organisation in a manner that is fit for consumption to maximizes the organisational value from data.
• To support the Executive in the management of the function which includes; providing support in the defining, articulating, and coordinating of the delivery of the strategy, project management of various strategic and operational activities and support of the delivery of the Executive’s key objectives.

Build HC Data Capability

• Partner with Group to develop FNB HC Data capability
• Build HC Data pods and lakes
• Ensure that HC has a central data management platform for the HC community to draw data and convert into meaningful business insights
• Model and assist with driving a data driven culture that values data as an asset with business value.

Data Management and Analysis

• Collect, analyse and validate HC Data across all data inputs (talent acquisition, L&D, turnover, performance and succession)
• Partner with FR Group data teams to build HC systems
• Ensure HC Data accuracy and integrity across all systems

Reporting and Dashboard

• Prepare regular HC dashboard (monthly, quarterly, half yearly and annually)
• Develop automated dashboards
• Prepare reporting to Exco and other subcommittees of the boards)
• Build compliance reports EEA2 and EEA4

HC Data Analysis, Visualisation and Insights

• Analyse HC Data across multiple platform
• Juxtapose internal data with external data to build insights
• Build strategic insights that will assist and aid the strategic business decisions

HC Community Partnership

• Partner with the HC Community, Finance and others to build HC data
• Train HCBP on data management and reporting

HC Compliance and Ethical Data Use

• Ensure Platform alignment, governance, policy standards alignment and integration across relevant areas.
• Ensure alignment of data and goals with the reduction of total cost of ownership, long term support costs and landscape complexity.
• Ensure ethical usage of data and information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to privacy business requirements, legislation and policy.
• Ensure reporting of any Data Privacy Incidents and drive resolution of Privacy and Protection Audit findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Ensure data through the various data supply chains is secured and any risks associated to privacy is mitigated.

Best Practice and Benchmarking

• Bring in best practice and benchmarking on HC data management, utilisation and reporting
• Build modern HC data dashboard
• Build modern HC Data Reporting (similar to sustainability reporting etc)

Qualifications

• Minimum: Degree in Data Science, Statistics, Computer Science, Business Administration, or a related field.
• Experience and Skills
• Years of experience: 5-19 years' experience in data analysis, reporting or a related field

Knowledge and Skills

• Technical
• Data Analysis and Reporting
• Statistical Analysis
• Advanced Excel Skills
• Project Management
• Business Acumen

Soft skills

• Leadership and Management
• Communication
• Problem-Solving
• Attention to Detail

End Date: July 22, 2025

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: July 23, 2025

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
• Articulate and document business /systems requirements in a manner which is understood by all stakeholders, clearly articulate the business needs and at the appropriate level of detail.
• Must ensure use cases are correctly updated, services are tested and correctly mapped.
• Produce swagger docs where applicable
• Must be able to rapidly develop an insight into the platform and to communicate effectively with people who can provide that insight. Demonstrate good understanding of all elements that make up Business and IT system domain.
• Must be able to voluntarily participate, engage and/or propose solutions during JADs, project meetings, WR reviews & SA reviews. Able to ask the right questions.
• Must be able to independently approach stakeholders for seeking information.
• Ensure that models and standards are done according to accepted UML best practices, apply writing guidelines and templates (SRS, TWR and impact assessment.). Make sure documentation is up to date and is aligned to the ongoing changes to the requirements.
• Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations.

You will have access to:

• Opportunities to network and collaborate with like-minded individuals
• Do work that is exciting and challenging
• Opportunities to be innovative
• Resources to help you with your professional development

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks

You’ll be an ideal candidate if you meet the following requirements:

• Degree in IT or Informatics or relevant qualification.
• Able to apply critical solution-based thinking to solving problems.
• Familiar with UML (Sequence Diagrams, Context Diagrams and Low-level Design Documents) and Object-Oriented Design Foundations.
• Experience with Integration Patterns - APIs (SOAP and REST) using Json and XML, Queues, Batch.
• Database design - Ability to read and write SQL (basic-intermediate)
• Ability to create detailed Functional Specification Documents that enable the development of innovative, flexible, and efficient solutions of a business problem.
• Advance knowledge of the full SDLC.
• Collaborate effectively within a team and independently with stakeholders.
• Exposure to development languages, C# and JAVA (advantageous).
• Understand how to interpret XSD’s and swagger documents (advantageous).

End Date: July 22, 2025

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Job Description

• Provide efficient and effective administration support to ensure the smooth running of a functional area.

Job Responsibilities

• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

Additional Requirements:

• Previous experience in an admin role in Lending Fulfilment (especially commercial) will be advantageous
• Knowledge of LexisNexis, Ghost Instruct, Collate, MS Dynamics, FACT and CAS would be advantageous
• Previous application drafting experience would be advantageous
• Minimum qualification: Diploma or NQF 5
• Minimum years of experience: 1+ years in a relevant Administration role

Please note that this evergreen is for 6 months contract position.

End Date: July 22, 2025

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Are You Someone Who Can:

Vendor & Contract Management

• Manage vendor onboarding, contracting, and compliance (BBBEE, industry certifications).
• Maintain and update vendor documentation, dashboards, and central repository monthly.
• Monitor vendor billing to ensure alignment with service agreements and SLAs.
• Analyse vendor capabilities and performance.
• Coordinate vendor engagements, reviews, and problem resolution.
• Facilitate approvals and communication with business units and stakeholders.

Operational & Financial Oversight

• Deliver against operational and cost targets.
• Negotiate pricing and service delivery to optimize business outcomes and control costs.
• Establish and manage budget goals across functional areas to improve cost efficiency.
• Identify, control, and escalate risks that may lead to increased costs.
• Assist with Total Cost of Ownership analysis and business case viability.

Governance & Compliance

• Ensure adherence to governance, legislative, policy, and audit requirements.
• Collaborate with risk and compliance teams to manage vendor impacts and drive business requirements.

Reporting & Insights

• Extract and compile vendor reports and dashboards for monthly reporting.
• Provide a single source of truth on vendor data and performance.

Stakeholder & Service Management

• Build and manage relationships with internal and external stakeholders.
• Promote a service culture focused on innovation and exceptional client service.
• Provide guidance and support on vendor service acquisition.

You Will Be an Ideal Candidate If You Have:

• Bachelor’s Degree/BTech (NQF Level 7) in Business Administration, Supply Chain Management, or a related field
• 3 – 5 Years relevant experience
• Over 1 year experience within an Information Technology (IT) environment
• Advanced knowledge of Excel
• Contract background will be advantageous

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are / have:

• Analytical
• Adaptable and curious
• Thrive in a collaborative environment
• Conceptual and Big Picture Thinking
• Strategic Thinking

End Date: July 23, 2025

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Are you someone who can:

• Provide sound services and recommendations based on customer and client needs, current information, and trends.
• Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Achieve expected financial targets and uphold associated service levels.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Act responsibly with work related resources to contribute to cost containment.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Contribute to innovation by finding faster and more accurate ways of working.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

End Date: July 19, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: July 19, 2025

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Are You Someone Who Can

• Compile reports that track progress and guide business to make informed decisions
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Create Project Plans through collaborating with Team Members
• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
• Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
• Identify and participate in activities that are appropriate for own development as a life-long learner
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values

You Will Be An Ideal Candidate If You

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Project management certification
• Additional Knowledge - SME in relevant function/field
• Experience -3 - 5 years project management experience

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

You Can Be a Match If You Have

• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project

End Date: July 22, 2025

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Job Description

• The Project Manager is responsible for directing and coordinating projects by applying governance structures, methodologies, reporting dashboards and relevant project management applications to ensure that project objectives are met.
• This role manages resources throughout the different project lifecycle stages
• Manages project prioritisation on departmental and divisional level
• Align project activities to business goals and manage project target and budget goals, whilst ensuring effective control of costs to increase cost efficiency through Projects.
• Keep project sponsors and other key stakeholders informed of project progress and other relevant project information.
• Enable service delivery through implementing systems and processes to improve service with the most effective projects and implement quality systems and metrics for measuring project success.
• Comply with governance in terms of legislative and audit requirements.
• Participate the planning, designing, development and maintenance of project deliverables by obtaining and documenting quotes/bids, evaluating proposals for specification compliance and make recommendations plus reviews and/or inspect work for quality, accuracy, and completeness.
• Supervise and coordinate all project-related services and by implementing all maintenance and general procurement of materials and parts, schedule services or installations and oversee that such services, repairs or installations are accomplished in a safe and timely manner.
• Ensure projects are delivered on time and within budget and scope, by producing project plans, manage, drive, and facilitate the delivery through various work streams and the work stream leaders of the project.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data of all projects.
• Scope change management and Change Control, Project Administration and Document Management.
• Manage personal development to increase own skills and competencies.Job Description
• The Project Manager is responsible for directing and coordinating projects by applying governance structures, methodologies, reporting dashboards and relevant project management applications to ensure that project objectives are met.
•  
• This role manages resources throughout the different project lifecycle stages
•  
• Manages project prioritisation on departmental and divisional level
• Align project activities to business goals and manage project target and budget goals, whilst ensuring effective control of costs to increase cost efficiency through Projects.
• Keep project sponsors and other key stakeholders informed of project progress and other relevant project information.
• Enable service delivery through implementing systems and processes to improve service with the most effective projects and implement quality systems and metrics for measuring project success.
• Comply with governance in terms of legislative and audit requirements.
• Participate the planning, designing, development and maintenance of project deliverables by obtaining and documenting quotes/bids, evaluating proposals for specification compliance and make recommendations plus reviews and/or inspect work for quality, accuracy, and completeness.
• Supervise and coordinate all project-related services and by implementing all maintenance and general procurement of materials and parts, schedule services or installations and oversee that such services, repairs or installations are accomplished in a safe and timely manner.
• Ensure projects are delivered on time and within budget and scope, by producing project plans, manage, drive, and facilitate the delivery through various work streams and the work stream leaders of the project.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data of all projects.
• Scope change management and Change Control, Project Administration and Document Management.
• Manage personal development to increase own skills and competencies.

End Date: July 23, 2025

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Job Description

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• Goal: Improvement on the lives of customers through simple, effective solutions that meet their needs.

Are you someone who can:

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 Degree, FSCA approved qualification.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) - Essential
• Preferred Qualification - Certified Financial Planner (CFP)
• Experience - 3 to 5 years' experience within a Sales/Service area of a financial environment.
• Strong background in Banking /Investment / Financial Planning / Wealth Management

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate, provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Achieving revenue and profit targets by growing portfolio base, providing independent holistic advice, solutions that ensure revenue and profit growth in line with stated KPI's across the Insure, Investments, Loans & Transact Pillar and Products
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

End Date: July 27, 2025

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Are you someone who can:

• Play a key role in managing and implementing changes within an organization with regards to a business process context.
• Their primary responsibility is to ensure changes are executed smoothly with minimal disruption.
• Play a key role in providing operational, administrative, and analytical support to ensure the smooth functioning of a business or department.
• 2–3 years of experience in Change Management, business operations, administration, or support roles or a related role.
• Familiarity with corporate workflows, documentation, and office systems.
• Excellent written and verbal communication skills.
• Basic understanding of data analysis and reporting tools (e.g., Excel formulas, pivot tables, Power BI).
• Strong interpersonal skills to coordinate between teams (e.g., developers, testers, business units).
• Strong analytical and problem-solving abilities.
• Maintain and update internal systems, records, and documentation.
• Ability to assess change risks, impacts, and create mitigation plans.
• Excellent time management and organizational skills.
• Support process improvements by identifying inefficiencies and suggesting solutions.
• Ability to track and monitor changes and ensure compliance with policies.
• Ensuring proper documentation, approvals, and communication for all changes.
• Managing the change schedule to avoid conflicts or downtime.
• Ensuring changes meet regulatory and compliance standards.

You will be an ideal candidate if you have:

• A bachelor’s degree in information technology, Business Administration, Computer Science, or a related field.

Certifications (preferred or required)

• Project Management certifications (e.g., PMP, PRINCE2) can be an asset.
• Change management Certifications
• Lean Six Sigma (for process improvement roles)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

End Date: July 22, 2025

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Are You Someone Who Can;

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through.
• Ensure effective management of the leads pipeline.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Contribute to innovation by finding faster and more accurate ways of working.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Act responsibly with work related resources in order to contribute to cost containment.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Achieve expected financial targets and uphold associated service levels.

You Will Be an Ideal Candidate If You

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
• A person must not be unrehabilitated insolvent.

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We Can Be a Match If You Are

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.

End Date: July 22, 2025

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Job Description

• To strategically lead, direct and oversee the talent management portfolio, workforce strategies, performance enablement, talent acquisition, executive recruitment, talent retention and succession planning and ensure that talent management practices align to the changing workforce requirements to support the achievement of business objectives.
• Define and execute talent management strategies aligned to the Group Talent strategy
• Define workforce planning, talent acquisition strategies and platforms
• Design and align succession planning frameworks and coordinate across talent discussions that lead to strategic outcomes for C-Suite level succession etc
• Partner with Group Talent and Reward on retention strategies for critical talent
• Lead the executive hiring process in partnership with Human Capital Executives
• Lead the Organisation’s Performance Enablement process to align to Group’s outperformance objectives
• Drive career development, career coaching and career pivot to support and enable talent of the future
• Build the talent analytics capability to ensure strategic decisions are predicated on talent intelligence
• Partner with the Group Reward and key business stakeholders to build a solid Employee Value Proposition (EVP) that ensures effective attraction, development and retention of the best talent in the market
• Partner with Leadership Development to deliver on coaching, mentorship and executive leadership development
• Provide subject matter expertise and thought leadership in area of expertise
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Draw up a budget aligned to tactical delivery plans to facilitate the provision of adequate financial resources
• Manage expenditure planning and variances within approved budget parameters
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Manage the team in delivery against performance targets and achievement of wider human capital objectives
• Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility
• Ensure implementation of the business Transformation plan and creation of an inclusive culture for employees
• Implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement

Qualifications:

• Required: Relevant bachelor’s degree
• Preferred: Honours degree or equivalent

Experience and Skills:

• 8+ years’ experience in a similar environment of which 2-3 years ideally at management level

End Date: July 22, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: July 23, 2025

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Overview of the role:

The successful candidate will be supporting FNB marketing to:

• Manage the risk profile by providing risk management strategies, tools, methodologies, measuring and reporting on the risk exposures across the end-to-end value chain. This entails capabilities across Digital Marketing, Insights/Analytics/Sponsorship & Events and brand execution for sub segments
• Embed effective risk partnership, collaboration and alignment across the different brands including WesBank/DA/RMB/Private Bank/BA and operational aspects across the brands in relation to each brands appetite and opportunities to leverage these
• Provide strategic guidance to senior leadership on risk related matters
• Influence the direction of business to ensure the strategic objectives at met
• The successful candidate’s portfolio encompasses non-financial risks including IT, regulatory and operational risks (vendor risk, model risk, data risk, resilience risk) BCom Degree / BTech Degree / Risk management Degree
• You will be responsible for:
•  
• Draw up a budget aligned to tactical delivery plans to facilitate the provision of adequate financial resources.
• Manage expenditure planning and variances within approved budget parameters.
• Apply a customer-centric approach to ensure customer satisfaction.
• Ensure optimised customer experience and service throughout the value chain.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Provide risk management oversight across area of responsibility.
• Manage risk across multiple disciplines across area of responsibility.
• Understand and balance risk reward trade-off for strategic outcomes and business informed decisions.
• Understand business tools, processes and systems in order to provide required risk guidance.
• Engage with relevant stakeholders across segment / CoEs / Division or Group level to fulfil on risk mandate for area.
• Set risk appetite within the business to drive risk reward trade-offs.
• Engage with key stakeholders in order to determine risk posture for business Accountable for effective risk reporting.
• Enable business to drive risk maturity.
• Drive platform behaviour and thinking with relevant stakeholders across area of responsibility.
• Pro-actively managing Group Internal Audit in ensuring appropriate plan for business and manage audit findings as they arise based on level of risk attached to finding.
• Examine, verify, evaluate and report on financial, operational and managerial processes, systems and outcomes to ensure integrity and compliance.
• Assist in business process reviews, risk assessments, developing deliverables and reporting progress against outcomes.
• Ensure integrated view and reporting of relevant business information. Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes.
• Ensure reporting of identified inconsistencies or opportunities.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
• Analyse risk processes to minimise brand/product/segment risk and deliver quality requirements specifications.
• Manage implementation of risk mitigation plans in business unit.
• Manage SLAs for risk function and ensure these are managed accordingly.
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement.
• Creates risk awareness and manages audit findings.
• Participate in Group risk forums where required and cascades relevant information through team.
• Develop a legal, risk and compliance strategy for the business to proactively identify risks to the bank.
• Provide oversight of implementation of legal, risk and compliance policies and procedures, aligned to FirstRand policies and procedures, in order to ensure compliance with legislative and regulatory requirements. Interpret and apply policy to business to drive risk outcomes.
• Develop key performance indicators to measure risk outcomes.
• Execute defined business strategy by translating it into the business operations.
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions. Be aware of, and responsive to local conditions.
• Influence the development of appropriate organisational structures, capacity and delivery systems.
• Implement best practices against the risk management framework and adjust practices as and when necessary.
• Establish a sound risk management culture through awareness of campaigns to influence behaviour and drive the importance of compliance.
• Escalate critical regulatory risk issues identified to.
• EXCO/relevant Risk Committees/ Group as necessary. Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies.
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions.
• Drive strategic projects, change management and platform integration across operations Leverage Group capability to exploit opportunities.
• Ensure and encourage adherence to an operational framework of policies and procedures.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Maintain up to date knowledge of local and global trends.
• Provide thought leadership and expertise.
• Develop, encourage and nurture collaborative relationships across business areas and across the group.
• Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.

What you will need:

• 5+ years' experience in a similar role
• Strong people skills and able to build relationships
• Strong technical ability

We can be a match if you can:

• Strong communication, decision making and interpersonal skills.
• Good stakeholder engagement and management
• Able to work under pressure
• Very good technical skills on the application above

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

End Date: July 23, 2025

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THIS ROLE WILL BE BASED IN NELSPRUIT

Are You Someone Who Can

• Provide first line support on escalations that are outside of turnaround time
• Manage all segment leadership requests
• Report on all Challenges within regions and manage expectations
• Manage the full process related engagement from submission of quote to completion
• Proactively support lead usage, assisting with seeking opportunities through adviser tools
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going

You Will Be An Ideal Candidate If You Can

• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets
• Analyse and develop implementation plan against the forecasted financial budget
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients
• Develop and implement practices which build service delivery excellence and implements efficiency models

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You

• Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Participate in relevant management forums where required and cascades relevant information through team
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication

End Date: July 31, 2025

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Overview of the role and requirements:

The successful candidates plays a KEY role in the following 3 areas:

• Defining and delivering the Cyber Detection Strategy (Alerting for the SOC to in order to detect any malicious activity)
• Performing Pro-Active Threat Hunting to find any malicious activity that may have evaded the security controls deployed in the bank.
• Alternate Cyber Security Incident First Responder Lead for FRG
• Security Consulting where required by FRG Business Units
• Threat Intelligence Analytics and Response
• To provide guidance and support in delivering the Cyber Detection Strategy and performing pro-active threat hunting to detect malicious cyber activity against the bank
• Red Team/Penetration Testing Experience

What you will need:

• 5+ years experience in a similar role
• Bachelor degree in a related field such as information security, management or computer engineering
• CEH (Certified Ethical Hacker) OR CISSP (Certified Information Systems Security Professional)
• Strong command of cyber threat detection, investigation and mitigation
• Knowledge of Incident Response and Investigations
• Working knowledge and experience of core security and infrastructure technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS)

Red Team/Penetration Testing Experience

• This is a hands-on technical role and requires a high level of technical ability and understanding across a variety of security systems, particularly within Microsoft and Cisco.
• Strong awareness of cyber-attack techniques and how protective monitoring systems can be used for detection, mitigation, remediation and protection.
• Experience in working with a SIEM

You will be responsible for:

Cyber Security Detection Framework

• Business Owners of all playbooks (Definition, Coordination and Review)
• Enhance and Automate Security Alerting (Use Cases and Playbooks)
• Understand the Threat Landscape
• Make use of threat intelligence information together with organizations vulnerabilities to understand potentially new organizational threats or threats that are no longer of concern
• Identify NEW Threats that require use cases for alerting into the SOC
• Design and Maintain Alerts by translating complex security requirements into technical use case specifications
• Document Threat Attack Paths through Threat Modelling Techniques (Take lead on the identification of threats and risks)
• Host use case workshops with application and system owners to identify attack vectors and write monitoring rules to detect attacks in the environment
• Create correlation rules and/or logic to detect malicious activity
• Identify what log sources is required to build the Use Case
• Develop the Use Case - Separate signal from noise, distilling meaningful and actionable alerts from the collection of event information (EFFECTIVENESS)
• Test and Productionise the Use Case
• Alert Optimisation
• To reduce false alerts, improve alert quality for effective intervention and reduce alert fatigue
• Log Analytics – To uncover patterns in user behaviours and identify potential problems pro-activity

Pro-Active Threat Hunting

• To proactively hunt for and investigate security events to identify artefacts of a cyber-attack.
• To proactively and iteratively detect, isolate and neutralize advanced threats that evade automated security solutions.
• To track and neutralize adversaries who could either be an insider (employee) or outsider (organized crime group)
• Search for cyber threats before an attack happens, when threats are identified the hunter needs to gather as much information on the behaviour, goals and methods of adversaries as possible to hand over to the Incident Response team.
• Responsible for reviewing system log events to proactively detect advanced threats that evade traditional security solutions.
• Set up basic hunts for the SOC analysts to run on a regular basis
• Hunts – Indicators of Compromise (IOC) Investigations. Identification of threats and breaches that may have previously gone unnoticed through other means. Hunting results can also help drive improvement in monitoring systems. Previous unknown IOC’s and malware may also be identified

Event Analytics

• Review Events that transpired and look for common trends to see if there is any further remediation required or
• Improvements to current security products to detect and block more effectively

Log Analytics

• Find suspicious activity,
• To detect recurring patterns and
• Pick up insecure protocols being used within the organization

Cyber Security Incident Response Lead (Participate or Lead a CSIRT Incident Response event)

• Providing response and initial management of any incident classified as P1 or P2 security incident
• Lead or Participate in a CSIRT Incident Response event.
• Co-ordinate the effective handling of the incident
• Identifying the root cause and recommending actions to be taken to contain and remediate the event
• Manage or provide in-depth technical investigations
• Security Incident Response Lead (Participate or Lead a CSIRT Incident Response event. (In-Depth technical investigations))
• Responsible for compiling the Incident Report to close out the incident

Threat Intelligence for FRB (Outside In and Inside Out)

• Threat Assessment Monitoring
• Responsible for threat landscape assessment and monitoring; brand abuse, information leakage, fake apps, phishing sites and other scam detection and take down, as well as general and telecommunications malware analysis and IOC generation.
• Threat Intelligence Feeds - Undertake analysis and monitoring of security feeds and other open source intelligence to research and gather information on vulnerabilities and exploits relevant to the bank.
• Identify and evaluate new sources of intelligence, and integrate in SIEM to provide single view of potential threats.
• Produce Cyber Threat Intelligence (Reporting) - Cybersecurity and information threat assessment based on published threats and the companies known vulnerabilities. (Outside In Intelligence)
• Produce actionable intelligence for FRG and the business units (Inside Out Intelligence)
• Liaise with internal and external technical stakeholders, providing intelligence regarding threat actor techniques, tactics and procedures to ensure correct and timely focused threat detection and mitigation.
• Produce quality tactical threat intelligence reports (This will result in promoting awareness of emerging cyber threats with recommended responses)

We can be a match if you can:

• Strong personal characteristics, energy, drive, focus, motivation, responsibility
• Self-motivated with ability to work without supervision
• Outcomes Driven (“Can Do” Attitude)
• Time Management
• Ability to perform within a Crisis Situation

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

End Date: July 22, 2025

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Are you someone who can:

• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by participate in the Retail Credit Risk technical committee.
• Provide guidance on Credit Risk modelling technical issues by maintaining a center of credit risk modelling expertise within the Group.
• Develop business strategies based on data analysis in the Credit Risk environment to proactively identify risks to the bank.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices.
• Ensure drafting and implementation of appropriate interventions.
• Ensure compliance with audit requirements.
• Provide guidance on credit risk modelling technical issues through implementing processes and by driving innovation within the credit risk modelling environment.
• Control the quality and accuracy of all the Actuarial outputs of the team, and ensure the outputs are delivered on time by reporting on increased efficiencies.
• Benchmark current practices against the risk management framework and adjust practices as and when necessary.
• Ensure team implemented and maintained sound business processes that minimize risk and deliver quality requirements specifications.
• Report on and / or find solutions to items resulting from findings by internal or external audit and client management risk by presenting at several senior level ExCo’s.
• Plan and manage performance, skills development, employment equity, talent and culture of team to improve innovation, achieve efficiencies and increase competencies.
• Manage personal development to increase own skills and competencies.
• Create strategic roadmaps and plans for achievement of outputs/ deliverables in collaboration with business stakeholders.
• Lead and co-ordinate new data-driven approaches for the purpose of generating business insights through data analytics, information visualization and addressing unanswered business issues in a proactive manner.
• Lead, co-ordinate and provide input into the development of governance and compliance procedures and processes and identify risk within assigned area of accountability.
• Create line of business partnership model with relevant CDAO offices, business leaders and stakeholders to mature analytics within assigned area of responsibility.
• Ensure adoption and localization of common frameworks, practices, processes, standards and integration of analytics value chain at relevant enabler level.
• Accountable for monetization of analytics and insights at the relevant Exco level within area of responsibility.
• Accountable for metadata; data quality; security and analytics practices as it relates to specific analytics products across line of business leveraging existing structures and capabilities.
• Lead analytics function for big complex areas (i.e., spans multiple domains/ segments/ sub-segments, size of projects, touchpoints, etc.) to create actionable insights that informs business decisions across line of business within area of responsibility.
• Ensure analytics is in accordance with the approved FirstRand architecture.
• Ensure Platform alignment, governance, policy standards alignment and integration across segment and cross-segment BUs within assigned area of responsibility.
• Lead and encourage business conversation regarding use cases, model usage, implementation of relevant practices etc.
• Lead prioritization of analytics projects within area of responsibility.
• Chair relevant analytical forums as necessary (e.g. technical committees).
• Ensure ethical usage of data insights that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Provide subject matter expertise and thought leadership in area of expertise.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums.
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organizational values.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
• Develop, encourage and nurture collaborative relationships across business areas and across the group.

You will be an ideal candidate if you have:

• Minimum Qualification: Minimum Qualification bachelor’s degree in actuarial sciences or data sciences
• Experience: 5 – 8 years of experience, 3 – 5 years in a management position leading analytical and/or data professionals
• Preferable candidates will have a post graduate qualification and or be a Qualified Actuary.

You will have access to:

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.
• Work with leading edge tools within data science

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

End Date: July 27, 2025

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Job Description

• Business process, design, maintenance and enhancement to ensure resource and operational alignment with business strategy
• Identify process improvements (Cost Savings or efficiency improvements)
• Maintain a high standard of exceptional service that meets customers expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members
• Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits
• Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated).
• Comply with governance in terms of legislative, audit requirements and internal policies
• Provide handover to the relevant execution team responsible for delivering on approved initiative / project

Qualifications and Experience

• Diploma (Business Analysis or Similar)
• 4-5 years' Business Analysis experience
• Process Mapping
• Stakeholder management

End Date: July 22, 2025

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Are you someone who can:

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) - Essential
• Preferred Qualification - Certified Financial Planner (CFP)
• Experience - 3 to 5 years' experience within a Sales/Service area of a financial environment.
• Strong background in Banking /Investment / Financial Planning / Wealth Management

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate, provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Achieving revenue and profit targets by growing portfolio base, providing independent holistic advice, solutions that ensure revenue and profit growth in line with stated KPI's across the Insure, Investments, Loans & Transact Pillar and Products.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.'

End Date: August 3, 2025 

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Job Description

• To run, manage and lead the finance operations team dealing with primarily payments, deposits, fees and reconciliations, which are items that impact both the clients and the business directly
• Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements.
• Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work.
• Balancing of all the accounts within the FinOps area daily.
• Develop and maintain collaborative relationships with internal as well as external clients through offering quality service and meeting turnaround times.
• Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication.
• Manage quality of work by performing quality checks and taking corrective action where necessary.
• Drive operational improvement by identifying and implementing appropriate solutions.
• Ensure self and staff understand and embrace the First Rand Vision and Values by leading by example and re-enforcing values.
• Ensure system integrity, data accuracy, and compliance with internal controls and security policies.
• Knowledge of relevant system Hogan, EOS, ETS, Web folders etc.

Qualifications and Experience

• 4-5 Years of relevant experience
• Systems Accounting and Financial Operations
• Payments Handling
• BCom Finance or Similar

End Date: July 23, 2025

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Are you someone who can:

• Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit
• Prevent wastage and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Compile reports that track progress and guide business to make informed decisions
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

You will be an ideal candidate if you:

• Relevant Degree in Business/ Engineering/ IT or similar
• 3 to 5 years’ experience in similar environment, of which 1 to 2 years ideally at a junior specialist level
• Knowledge Required: Solution viability assessment and business case orientation
• Strong understanding of business process definition and re-engineering requirements
• Experience in documenting and implementing projects/ initiatives in line with business vision and strategy
• Strong knowledge and use of design process tools (e.g. Visio, Firstmap)

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you can:

• Deliver internal and external customer service excellence through adherence to quality service standards
• Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit
• Analyse data to identify opportunities for efficiencies and growth in business

End Date: July 23, 2025

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Job Description

• To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
• Contribute to the development of larger overall area budget
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
• Research and design a longer term financial resource requirement plan for the area of responsibility
• Present the business case to motivate for financial resources
• Analyse and develop implementation plans against the forecasted financial budget
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs
• Control the budget for area including the authorisation of expenditures and implementation of financial regulations. Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the centre of the business philosophy, operations and ideas .Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
• Creates risk awareness and manages audit findings
• Participate in Group risk forums where required and cascades relevant information through team
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
• Drive strategic projects, change management and platform integration across operations
• Leverage Group capability to exploit opportunities
• Ensure and encourage adherence to an operational framework of policies and procedures
• Execute defined business strategy by translating it into the business operations
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
• Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
• Be aware of, and responsive to local conditions
• Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
• Develop and implement a personal development plan
• Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
• Share information and empower others to act
• Acts as a role model for continuous professional development in area of expertise
• Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

End Date: July 19, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: July 23, 2025

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Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts
• Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses
• Work with internal and external customers, as necessary, to analyze and provide feedback on technical and functional requirements
• Monitor changes in legislation, regulations, initiatives and relevant industry practices.
• Ensure drafting and implementation of appropriate interventions
• Ensure compliance with audit requirements
• Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement of system functional and technical application
• Ensure business effectiveness and efficiency by defining, delivering and ensuring the effective implementation of information technology solutions
• Support Quality Assurance to test activities and to identify and correct issues and work with development team to brainstorm and prototype new ideas to stimulate innovation
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision-making purposes
• Collaborate with other business units (Operations, Business analysts, Implementation, etc.) as necessary on System (technical and functional) projects
• Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient

You will be an ideal candidate if you:

• Have a qualification in computer science, information systems, or related fields
• Have 6+ years of relevant experience
• Have strong technical experience
• Have experience in Project Management

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate
• Manage your own development to increase your own competencies

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

End Date: July 24, 2025

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Job Description

• Provide efficient and effective administration support to ensure the smooth running of a functional area.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

End Date: July 19, 2025

go to method of application »

Are You Someone Who Can

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You Will Be an Ideal Candidate If You

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
• Signed off on FAIS categories

You Will Have Access To

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We Can Be a Match If You Are

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

End Date: July 24, 2025

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Role Purpose:

• Guided by the FRG Promises, to submit Exchange Control Applications to the South African Reserve Bank or the Firstrand Currency and Exchanges Team.
• To consult with Clients, Internal Stakeholders and Branches to resolve all Exchange Control related matters
• Ensure payments are authorised in accordance to South African Reserve Bank rulings and that the compliance aspect is managed in term of laid down policies and procedures

Are you someone who can:

• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by liaising with South African Reserve Bank on Exchange Control matters
• Attend to the submission of Exchange Control applications to SA Reserve Bank daily and Vet all transactions in terms of Exchange Control Rulings
• Complete and submit Exchange Control Returns as and when required
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Vet payments daily and ensure that all documents are validated and imported on the system accurately in line with the Exchange Control Rulings

You will be an ideal candidate if you:

• Have a minimum of an NQF 6 qualification in Finance, Compliance or related field
• Have 3 - 5 years’ experience in an Exchange Control environment
• Have experience in a Customer Service environment
• Can work reside and work in Cape Town

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Attentive to detail
• Thrive in a collaborative environment
• Client-centric

End Date: July 25, 2025

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Job Description

• To manage allocation and quality of work within area of responsibility in Lend Fulfilment – FNB COPE (Capabilities, Operations, Projects, Enablement)

Job Description

Are You Someone Who Can

Responsibilities / Key Performance Indicators (KPIs)

• Deliver internal and external customer service excellence through adherence to quality service standards, including the Turnaround Times (TAT) and Service Level Agreements (SLA) KPI.
• This ensures that targets are exceeded in performing Legal Fulfilment and Collateral Fulfilment functions for all FACT and CAS Applications.
• TATs for Bond Fulfilment, Records Management and Insurance Administration are based on agreed samples drawn and ratios calculated.
• Attorney performance to be monitored against the Attorney Scorecard and reported on.
• Bond allocations are monitored and reported on.
• Valid requests for stakeholder urgency to be assessed, considered where possible, expectations managed, and workflows prioritized.

Manage Operational Risk KPI in own area of responsibility. Consider impacted areas with management and avoid audit findings. Reporting includes:

• Irregular actions taken by Sales (frontline) as identified.
• Out of SLA applications / processes in area of responsibility.
• Drafting errors on documents to Sales and calculation of individual employee accuracy scores.
• Return-to-Sales errors reporting.
• Projects/systems executed to reduce operational/credit risk (example, EOS, Credit Monitor).
• Team Quality and Quality of Output KPI: This relates to quality of output from the work that the team has performed including: (i) Data Quality, (ii) Data Remediation Projects, (iii) Records Management Clean Ups, (iv) Outstanding Collateral. Data quality spot checks to be executed monthly and root causes managed. Identify and implement changes that create capacity or improves the output quality. Overview FirstMap processes, consider efficiencies, automation, capacity reduction, best practices and innovation. Confirm accuracy against policies, regulations or identified best practices.
• Business Process, Reporting and Ad Hoc Requests KPI: This includes all day-to-day business process activities to collate, manage, and report on daily, weekly, and monthly. It includes monthly submissions of management information, such as Manco reports, Outstanding Collateral reports, Data Quality reports, Attorneys' Panel monitoring and control reports, and managing the adherence of the team to all formal processes and conduct policies. It includes meaningful participation in official meetings. Managerial report submissions need to be done timely, accurately and be complete. Planning, analysis and prioritization are essential.
• Capacity Management KPI: This relates to the management of the capacity of the team to ensure that all team members are productive and utilised effectively. Capacity is tracked, calculated and extrapolated to reveal trends. Also includes leave planning, duty planning and the auditing of registers/staff data inputs. Physical oversight is required. Drafting and QA capacity management includes workload redirection.
• Staff Development and Management KPI: Manage direct report’s performance moderation, disciplinary action, recognition, and retention processes as well as talent development in line with HC policies, procedures and communications. It includes (i) people development and critical skills development to align with strategy, (ii) effective staff management and evaluating feedback, (iii) the maintenance of staff management tools/systems. (iv) Poor performers to be effectively performance managed (PIP). (v) Team member’s scorecards, ASR scores and consolidations to be submitted monthly. (vi) Registers, overtime/undertime, PDP's, leave not maintained/captured or not managed appropriately controlled.
• Required compliance training and compulsory forms (MyQ) of team controlled.
• Staff specific reports like Return-to-work, PHI, Staff Productivity, etc., executed.
• Key Person dependencies identified, and plans executed to manage.

You’ll Be an Ideal Candidate If You Have

• Minimum education a 3-year bachelor’s degree at a recognized RSA university, preferably B. Com, LLB (or equivalent law degree) or a business management degree / NQF 7.
• Minimum 6 years banking experience of which at least 1 year must be in a leadership role.
• To have good utilization and editing skills in MS Excel, MS Word, MS Teams and MS PowerPoint.
• To communicate professionally in English (emails / business letters / reports / memos / meetings / etc.).
• To be able to utilize FNB’s available AI resources like Co-Pilot and GPT@Work.

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.
• On going training and upskilling opportunities

End Date: July 26, 2025