Process Analyst I at FNB South Africa

Job Description

• Business process, design, maintenance and enhancement to ensure resource and operational alignment with business strategy
• Identify process improvements (Cost Savings or efficiency improvements)
• Maintain a high standard of exceptional service that meets customers expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members
• Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits
• Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated).
• Comply with governance in terms of legislative, audit requirements and internal policies
• Provide handover to the relevant execution team responsible for delivering on approved initiative / project

Qualifications and Experience

• Diploma (Business Analysis or Similar)
• 4-5 years' Business Analysis experience
• Process Mapping
• Stakeholder management

End Date: July 22, 2025