Business Systems Analyst (SAP Human Resources) at RCL Foods

The purpose of the Role is to work in conjunction with the Business to:

• Identify, design and specify application solutions that meet business requirements and achieve the business benefit. 
• Facilitate the implementation of identified solutions utilizing recognized project management methodologies.
• Support and maintain existing application solutions in the Business to ensure optimal use of the solutions

Minimum Requirements    

• Degree in Information Technology / BCom / National Diploma in Information Technology.
• Minimum of 4 years’ experience within the relevant business function or information technology environment. (SAP ECC 6 with HR Personnel Admin, Payroll and Time Management)
• Demonstrated success in team leading and managing projects relating to superior performance and continuous improvement.
• Valid Code EB drivers' license
• Exposure to the following system will be an advantage: HR Interfaces, BesTime Time and Attendance system, workflow systems, HR Manage (Learning and Performance Appraisals), Power BI, SAP BI, SharePoint, SAP products – Query Manager, Data Sync Manager, Variance Monitor, Siamese.

Duties & Responsibilities    
SAP HCM Monthly Maintenance Life Cycle

• Assist the Support Team to resolve calls related to Human Resources (Organizational Management, Personnel Administration, Payroll South Africa, Time and Attendance, Leave and absence management, Learning, Performance Management and data interfaces) requests across RCL Foods Business Units. 
• Coordinate the monthly system maintenance life cycle from receiving a helpdesk ticket, through the steps of problem analysis, root cause analysis, system config analysis, solution implementation, unit testing, user acceptance tests, change management and system updates.
• Lead the team in the monthly action list work sessions by determining priorities based on urgency and importance along with the relevant business owners and specialist users.
• Analise business requests to provide clear problem definitions and liaise with necessary technical experts/external consultants to resolve technical system issues related to the SAP HR Module.
• Guide the business and technical teams to provide sustainable solutions and system changes in line with the internal guiding principles and templates.
• Manage the SAP Landscapes to ensure continues alignment between Development, Quality Assurance and Sandbox systems.

External Services Management

• Monitor and ensure alignment of external services as specified in the contract agreement.
• Build and maintain healthy relationships with the relevant service providers.
• Ensure contract agreements are in place and up to date.
• Cost management and on time invoice payments are as per the agreement and approved purchase orders.

Technical Expertise

• Provide ongoing advice and support on best practice to ensure continuous improvement within business systems and applications.
• Develop specialist knowledge of HR Systems, identify opportunities to deliver best value solutions to make recommendations to the Applications Manager.
• Identify opportunities to deliver best value solutions and make recommendations to the Applications Manager regarding the best use for applications applicable to HR processes.

System Opportunity Identification

• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within the following Human Resources functions: Organizational Management, Personnel Administration, Payroll South Africa, Time and Attendance, Leave and absence management, Learning, Performance Management and data interfaces.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Applications Manager.

Application Development, Enhancement, and Implementation

• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for all HCM related processes.
• Review and analyze technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• Execute on IT systems implementation projects.
• Meet with relevant Business representatives to establish, understand, and document detailed business requirements to be met by the project.
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
• Assist with the calculation of the business case and return on investment with relevant Business users and stakeholders.
• Prepare the project plan by engaging all relevant parties.
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure and technology teams.
• Compile and store project documentation (including business process flow charts, functional- and technical specifications, end user training material and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Work in conjunction and communicate with the Business to implement the system.
• Report on the realization of the Business case and identified KPI’s.
• Provide post-implementation support to all end-users.
• Prepared to take on the Team Lead role during project implementations.

SAP User Profile Maintenance

• Communicate with GRC team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorize user access for new and existing users via the User Authorization Request (UAR) workflow.
• Assist with resolving user profile audit queries

System Auditing

• Conduct regular system compliance audits and health checks for HR systems.
• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager because of non-compliance.
• Recommend compensating controls to the Applications Manager
• Follow the internal IT Governance Controls to ensure audit compliance.

Reporting

• Do requirements analysis and functional specification for any new report development that is requested by business.
• Maintain and proactively enhance reports.
• Work closely with the Data insights team to ensure data flow from all ERP systems to data warehousing and BI platforms are correct and validated.
• Understand the dashboards and reporting, source data to guide business in using these effectively for decision making.
• Support the technical and BI teams with data modelling and architecture design.

Integration Coordination 

• Work closely with the rest of the RCL Foods teams to address integration areas where HR data is shared with other applications (HR and non-HR systems).
• Follow and adhere to the company polies, Protection of Personal Information Act (POPIA), Promotion of Access to Information Act (PAIA). 

Teamwork and Self-Management

• Work closely with the respective super users and business users responsible for the different areas within the HR processes. 
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self- development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.

Deadline:27th July,2025