Business Systems Manager at Hire Resolve

Job Description

• A privately owned automotive parts retailer and wholesaler in Southern Africa that supplies a massive range of car parts, tools, and accessories to DIY car owners, independent mechanics, and trade professionals, is seeking a Business Systems Manager oversees the implementation, optimization, integration, and support of core enterprise systems (ERP, CRM, financial, and workflow tools).

Responsibilities:

• Systems Management & Optimization: Oversee the administration, performance, and reliability of all enterprise applications to ensure alignment with business needs.
• Project & Implementation Delivery: Lead system upgrades, implementations, and integration projects; manage testing, documentation, and change management.
• Stakeholder & Vendor Management: Partner with business units to translate operational needs into technical solutions; manage external vendors and system licensing.
• Governance, Security & Compliance: Enforce access controls, manage system audits, ensure regulatory compliance, and maintain configuration documentation.
• Team Leadership: Lead, mentor, and develop a team of system administrators and analysts, fostering best practices in support and maintenance.
• Continuous Improvement: Identify automation opportunities, optimize workflows, and provide regular reports on system health and project status to support digital transformation.

Minimum Requirements:

• Degree: Bachelor’s Degree in Information Systems, Computer Science, Business IT, or a related field.
• Certifications (Preferred/Advantageous):
• ITIL Foundation / Practitioner (Service Management)
• Project Management (PMP, PRINCE2, Agile, or Scrum)
• Enterprise Systems (Microsoft Dynamics/Azure/Power Platform, SAP, or Oracle)
• 5–8 years in business systems management, IT operations, or application support.
• Proven experience managing enterprise-level applications and complex integration projects.
• Demonstrated experience leading cross-functional teams and managing diverse stakeholders.
• Proficiency in enterprise system administration (ERP, CRM, HRIS).
• Strong understanding of integrations, APIs, and workflow automation tools.
• Competency in databases and SQL for reporting and analysis.
• Knowledge of the software development lifecycle (SDLC) and project management methodologies.
• Awareness of IT governance, compliance, and cybersecurity.
• Experience with analytics and reporting tools (Power BI, Tableau, etc.).