Business to Business Client Service Consultants at Mango5

Job description

Business to Business Consultants – UK Business Unit (CRC)

Mango5 is looking for well-versed individuals with outstanding business-to-business client services, to join our exciting international business unit. Are you looking for stability, growth, and a fantastic work environment?

Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.

At Mango5 we offer you the opportunity for immense growth and development. Our Mango5 family drives their own success, with our hard work and dedication we create a very strong work ethic. Our willingness to excel makes for an awesome working environment.

Requirements

Key Responsibilities & Accountabilities

• Managing the day to day running of business to business accounts.
• Speaking to existing clients daily and ensuring they are receiving the best service.
• Ensuring businesses are utilising the site effectively and that they achieve the best results.
• Resolving any queries business clients may have using our product either over the phone, email or Live Chat.
• Advising clients on how to improve their experience and results.
• Confidently and effectively dealing with initial complaints.
• Assisting the Sales Team with business client retention and renewals.
• Conducting Webinar training sessions.
• Attending client visits and conducting onsite training sessions.
• Recognising upsell opportunities & forwarding sales leads to the relevant teams.
• Proactively contacting clients in accordance with the companies SLAs/Client Response Promise
• Organisation of workload to ensure task lists and targets are achieved.
• Regularly updating traffic light alerts according to account performance.

Personal Requirements

• Experience working in a non-scripted environment
• You need the ability to think on your feet and be an exceptional communicator
• Extremely organised with a high level of attention to detail
• Ability to multi-task and work as part of a team
• Be a team player with confidence, energy, and enthusiasm
• Highly motivated with a passion for delivering exceptional business client services
• Previous business client service experience in an office environment
• Polite Telephone Manner
• Excellent Literacy and numeracy skills
• Good PC skills with the ability to learn new systems quickly
• Proven experience of client service excellence

Experience and Qualification

• Business to business client services experience
• Working experience in a non-scripted office environment
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Computer literate - familiar with Microsoft Office

Remuneration

• R13,000 Basic
• R1,500 Commission
• R500 Shift Allowance
• 3 Month Probation
• Medical Insurance and
• Additional: Access to emergency response, trauma, and home assist services
• Professional Development: Internal learning and development with access to over 70 online courses to assist you in achieving your carreer goals
• Transport will be provided for shifts ending at 6pm (from work to home only)
• Working Hours:
• Monday to Friday, 9:30am to 6:30pm/10:30am to 7:30pm (depending on Daylight Savings)