Vacancies at Mango5

Description

Mango5

Job Description: Senior B2B Sales Executive

Are you a driven and motivated B2B sales professional with a passion for helping businesses grow and succeed? Do you have experience selling software solutions and a proven track record of achieving sales targets? If so, we have an exciting opportunity for you at Mango5 as a B2B Sales Consultant.

Our client is a leading provider of recruitment portal software, and we are seeking a talented and experienced sales consultant to join our team. In this role, you will be responsible for selling our software solutions to businesses in the USA, and you will have the opportunity to earn significant commission on top of a generous base salary

Key responsibilities:

• Identify and generate new business opportunities through cold calling, networking, and other sales activities.
• Develop and maintain relationships with potential and existing clients to promote our software solutions and services.
• Understand client's needs and challenges, and provide tailored solutions to meet their specific requirements.
• Achieve and exceed monthly sales targets, and contribute to the overall success of the company.
• Remuneration and Perks
• This is a full-time, office-based position in Cape Town, South Africa, with a basic salary of up to R25 000 
• Medical Insurance and YouAssist (Access to emergency response, trauma, and home assistance).
• Professional Development: Internal LMS with access to over 70 online courses
• Transport home for shifts ending from 6 pm SAST

If you are interested in joining our dynamic and growing team, please submit your resume and a cover letter outlining your relevant experience and why you are the right candidate for this role. We look forward to hearing from you!

Requirements

Key requirements:

• Min 3 years of proven experience in B2B sales, preferably in the software industry.
• Excellent communication and interpersonal skills, with the ability to build relationships and persuade others.
• Strong problem-solving and negotiation skills, with the ability to overcome objections and close deals.
• Self-motivated and results-oriented, with a strong work ethic and a desire to succeed.
• Flexibility to work during USA CET hours, from Monday to Friday.

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Job Description: QA

Are you passionate about providing top-notch customer service? Do you have experience in Quality Assurance? Our award-winning Ultrasound and Cardiology Diagnostic Service is seeking a Customer Service QA consultant to join our team.

As a part of our partnership with the NHS, we provide patient appointments nationwide in a community-based setting. As a Customer Service QA consultant, you will be responsible for ensuring that our customer service team is providing the highest level of service to our patients.

Your responsibilities will include:

• Monitoring customer service interactions to identify areas for improvement
• Developing and implementing quality assurance processes and procedures
• Training customer service team members on best practices
• Conducting regular audits to ensure compliance with industry standards
• The successful candidate will have:
• Previous experience in Quality Assurance, preferably in a customer service setting
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving abilities
• The ability to work independently and as part of a team
• Remuneration:
• We offer a competitive salary of R7500 per month, plus a shift allowance of R500.
• R1000 Kpi Incentive
• Medical Insurance and YouAssist (Access to emergency response, trauma, and home assistance).
• Professional Development: Internal LMS with access to over 70 online courses
• Transport home for shifts ending from 6 pm SAST

Working hours during Daylight Savings are rotated between 9 am - 9 pm and 10 am - 10 pm. We also offer paid UK public holidays.

If you are interested in joining our team, please apply now. We can't wait to hear from you!

Requirements

Min Requirements:

• Min 2 years of proven experience as a QA within a contact center environment
• Strong understanding of Excellent Customer Service
• Matric
• Attention to detail
• Clear criminal record

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Job description

Business to Business Consultants – USA Business Unit (CRC)

Mango5 is looking for well-versed individuals with outstanding business-to-business client services, to join our exciting international business unit. Are you looking for stability, growth, and a fantastic work environment?

Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.

At Mango5 we offer you the opportunity for immense growth and development. Our Mango5 family drives their own success, with our hard work and dedication we create a very strong work ethic. Our willingness to excel makes for an awesome working environment.

Requirements

Key Responsibilities & Accountabilities

• Managing the day-to-day running of business-to-business accounts.
• Speaking to existing clients daily and ensuring they are receiving the best service.
• Ensuring businesses are utilising the site effectively and that they achieve the best results.
• Resolving any queries business clients may have using our product either over the phone, by email or by Live Chat.
• Advising clients on how to improve their experience and results.
• Confidently and effectively dealing with initial complaints.
• Assisting the Sales Team with business client retention and renewals.
• Conducting Webinar training sessions.
• Attending client visits and conducting onsite training sessions.
• Recognising upsell opportunities & forwarding sales leads to the relevant teams.
• Proactively contacting clients in accordance with the company SLAs/Client Response Promise
• The organisation of workload to ensure task lists and targets are achieved.
• Regularly updating traffic light alerts according to account performance.

Personal Requirements

• Experience working in a non-scripted environment
• You need the ability to think on your feet and be an exceptional communicator
• Extremely organised with a high level of attention to detail
• Ability to multi-task and work as part of a team
• Be a team player with confidence, energy, and enthusiasm
• Highly motivated with a passion for delivering exceptional business client services
• Previous business client service experience in an office environment
• Polite Telephone Manner
• Excellent Literacy and numeracy skills
• Good PC skills with the ability to learn new systems quickly
• Proven experience in client service excellence

Experience and Qualification

• Business-to-business client services experience
• Working experience in a non-scripted office environment
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Computer literate - familiar with Microsoft Office

Remuneration

• R14,000 Basic
• R1,500 Commission
• R500 Shift Allowance
• 3 Month Probation
• Medical Insurance and
• Additional: Access to emergency response, trauma, and home assist services
• Professional Development: Internal learning and development with access to over 70 online courses to assist you in achieving your career goals
• Transport will be provided for shifts ending at 6 pm (from work to home only)

Working Hours:

• Monday to Friday, (please insert)

go to method of application »

Description

Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.

We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.

Requirements

Essential Skills:

• Attention to detail
• Demonstrate ability to achieve in a target-focused environment
• Ability to multitask, work to tight deadlines and possess good analytical skills
• Experience in prioritizing workloads
• Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills
• Maturity to deal with difficult situations with a smile and empathy
• The ability to work under pressure within busy times yet still provide an exceptional service

Min Entry Level Experience:

• Customer Service: 1 year
• Experience working with UK/USA clients
• Contact Centre Experience: 1 year
• Experience working in a KPA/Target driven environment

Qualifications

• Matric
• No Criminal Record

Key Roles/Duties

• Answering a variety of incoming calls in a timely manner, delivering a professional and efficient service
• The receiving, processing, and co-ordinating of referrals. This involves liaising with patients, clinicians and external health professionals and providing a range of related support services.
• Performing administrative functions associated with booking appointments and dealing with and resolving queries.
• Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
• Courtesy calling patients, reminding patients of their appointments and informing them of clinic locations and any preparation
• Re-arrange patient appointments within set KPIs/SLAs
• To provide non-clinical advice about clinic appointments and preparation
• To ensure all telephone enquiries are answered confidently, to provide a customer-focused approach.
• Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

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Description

Insurance Sales Agents

Mango5 is currently seeking to employ Sales Driven, Money hungry OUTBOUND SALES AGENTS for our renowned company. As an Outbound Sales Agent, you will strive to meet targets set by operations with ease and in return for your hard work we offer you a Basic Salary, Uncapped Commission, Weekly Incentives and a List of Perks!

What You'll Do

Your role will be to cold call clients. We require an individual who is self -motivated and does not give up easily, a real negotiator and a true Sales Guru!

Requirements

Who You Are

• An exceptional negotiator
• Confident to cold call
• Have a minimum of 6 months call centre experience
• Have a minimum of 6 months sales experience
• Computer literate with good data capturing capabilities
• Clear Criminal record

Benefits & Perks

• Monthly Basic Salary R5000
• Commission
• Medical Insurance and Emergency Assistance after 3 months of employment
• E-Learning portal access to over 60 courses

Working Hours :

• Monday to Wednesday – 8am to 5pm
• Thursdays are Marathon Days – 8am to 8pm with FREE LUNCH PROVIDED
• Friday - 8am to 3:30pm
• You will be required to work 1 Saturday per month - 8am to 1:30pm

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Job description

Business to Business Consultants – UK Business Unit (CRC)

Mango5 is looking for well-versed individuals with outstanding business-to-business client services, to join our exciting international business unit. Are you looking for stability, growth, and a fantastic work environment?

Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.

At Mango5 we offer you the opportunity for immense growth and development. Our Mango5 family drives their own success, with our hard work and dedication we create a very strong work ethic. Our willingness to excel makes for an awesome working environment.

Requirements

Key Responsibilities & Accountabilities

• Managing the day to day running of business to business accounts.
• Speaking to existing clients daily and ensuring they are receiving the best service.
• Ensuring businesses are utilising the site effectively and that they achieve the best results.
• Resolving any queries business clients may have using our product either over the phone, email or Live Chat.
• Advising clients on how to improve their experience and results.
• Confidently and effectively dealing with initial complaints.
• Assisting the Sales Team with business client retention and renewals.
• Conducting Webinar training sessions.
• Attending client visits and conducting onsite training sessions.
• Recognising upsell opportunities & forwarding sales leads to the relevant teams.
• Proactively contacting clients in accordance with the companies SLAs/Client Response Promise
• Organisation of workload to ensure task lists and targets are achieved.
• Regularly updating traffic light alerts according to account performance.

Personal Requirements

• Experience working in a non-scripted environment
• You need the ability to think on your feet and be an exceptional communicator
• Extremely organised with a high level of attention to detail
• Ability to multi-task and work as part of a team
• Be a team player with confidence, energy, and enthusiasm
• Highly motivated with a passion for delivering exceptional business client services
• Previous business client service experience in an office environment
• Polite Telephone Manner
• Excellent Literacy and numeracy skills
• Good PC skills with the ability to learn new systems quickly
• Proven experience of client service excellence

Experience and Qualification

• Business to business client services experience
• Working experience in a non-scripted office environment
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Computer literate - familiar with Microsoft Office

Remuneration

• R13,000 Basic
• R1,500 Commission
• R500 Shift Allowance
• 3 Month Probation
• Medical Insurance and
• Additional: Access to emergency response, trauma, and home assist services
• Professional Development: Internal learning and development with access to over 70 online courses to assist you in achieving your carreer goals
• Transport will be provided for shifts ending at 6pm (from work to home only)
• Working Hours:
• Monday to Friday, 9:30am to 6:30pm/10:30am to 7:30pm (depending on Daylight Savings)

go to method of application »

Job Description:

In this role you will be reaching out through multiple channels: phone, email, chat, online forms, fax (frequently multi-tasking different methods of communication) to company representatives, often HR, to obtain information needed to complete verification requests. You must be a strong written and verbal communicator with intrinsic motivation and drive.

Duties and Responsibilities

• Reach out to company representatives (HR or other contacts) to obtain information to complete verifications
• Tenaciously and creatively solve problems to complete verifications within the targeted time frame
• Build professional relationships through multiple channels of communication (phone, email, chat, online forms, fax) with our customers as well as internal teams
• Handle sensitive personal data inline with information and security policies and procedures.
• Multi-task and maneuver through different systems simultaneously to create a reliable and efficient workflow.
• Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume
• Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks
• This role requires problem solving, research, tenacity, and follow through while constantly adapting your workflow to effectively execute on different tasks

Skils and Attributes:

• Highly disciplined and organized, with the ability to juggle multiple moving pieces and details at once.
• Process driven and motivated, with an eagerness to point out areas for continuous improvement.
• Accountability and pride in organization and efficiency
• Thrive in a fast paced, collaborative environment
• Proven track record of excellence
• Are adaptable and motivated with a strong work ethic
• Aptitude for working under pressure, multi- tasking and meeting deadlines
• Prioritize security in your personal and professional lives.
• Innate tenacity and problem solving skills
• Experience working in a similar environment is a plus!

Remuneration

• Basic Salary:  R9000 (including shift allowance)
• Commission & Incentive: R2000
• 3 Month Probation
• Medical Insurance and YouAssist (access to emergency response, trauma, and home assist)
• Professional Development: Internal LMS with access to over 70 online courses
• Transport will be provided for shifts starting or ending between 6pm - 6am

Working Hours:

• Monday to Friday: 15h00 to 00h00 SAST  (08h00 - 17h00 USA -  EST).

  Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Requirements

Min Requirements

• Matric or NQF Level 4
• Experience in employment and credit verification (Highly Advantageous)
• Clear criminal and credit record
• International Contact Centre Customer Service or Sales experience (Highly Advantageous)