Brand New Jobs at Absa Group Limited (Absa)

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.    
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.   
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
•  
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
•  
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
•  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Must have a minimum of 3 years demonstrable consistent high performance output, ideally in business banking
• Must be a natural sales person and be very comfortable dealing a demanding face to face client environment
• Must be resilient and highly self driven with high levels of ownership, personal mastery

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required)

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Key Responsibilities:

• Collaborate with marketing and business teams to create digital marketing strategies that promote the bank's products and services.
• Plan and execute digital marketing campaigns to drive business results.
• Monitor campaign performance, analyse key metrics and optimise campaigns based on data and insights.
• Work closely with Absa’s Design Office and UX/UI designers to optimize Country websites for user experience and conversion rate optimization.
• Use web analytics tools (e.g. Adobe Analytics) to track and report on website traffic, user behaviour and campaign effectiveness.
• Prepare regular reports and presentations on digital marketing campaign performance, providing insights and recommendations for improvement.
• Collaborate with Countries to develop appropriate KPI’s and measurement frameworks to evaluate the impact of key projects.
• Support in defining the digital marketing budgets and monitoring spend to ensure effectiveness use of budget.
• Stay updated on the latest digital marketing trends, tools, and best practices.
• Identify new digital marketing opportunities and trends to ensure the bank remains competitive.
• Identify areas for process improvement and recommend ways to increase operational efficiencies. 

Requirements:

• Bachelor’s degree in Marketing, Communications, or a related field or NQF 7 level equivalent
• 2 – 5 year’s experience as a Digital Marketing Specialist with a focus on digital campaign execution and optimization
• Strong understanding of digital marketing channels, tactics, and strategies.
• Proficiency in using digital marketing tools such as Google/Adobe Analytics, SEO tools, social media management platforms, email marketing software and marketing automation platforms.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Knowledge of SEO best practices and experience with optimising web content.
• Familiarity with paid advertising digital platforms, such as Google Ads, Facebook Ads, and LinkedIn Ads.
• Understanding of user experience (UX) design principles and conversion rate optimization (CRO).
• Ability to work effectively in a team and collaborate with regional cross-functional stakeholders, managing multiple projects simultaneously.
• Adaptability and willingness to learn and keep up with industry changes.

Additional Requirements:

• Certification in digital marketing (e.g. Google Ads, Google/Adobe Analytics, HubSpot, Facebook Blueprint, Hootsuite).
• Understanding of cultural nuances and market dynamics across various African regions is a plus.

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Key Responsibilities:

• Develop Marketing Strategies: Create and implement comprehensive marketing strategies aligned with the company's goals and objectives.
• Campaign Management: Develop integrated marketing campaigns, including ATL, BTL and digital initiatives, to drive business growth, brand health and generate leads or sales.
• Brand Management: Ensure consistent brand messaging and image across all marketing channels and materials.
• Budget Management: Manage the marketing budget, allocating resources effectively to maximize ROI.
• Digital Marketing: Drive digital marketing efforts, including social media, paid media, SEO, SEM content marketing and any other digital elements.
• Analytics and KPIs: Monitor and analyse marketing performance metrics, adjusting strategies as needed to achieve KPIs.
• Stakeholder Collaboration: Collaborate with cross-functional teams to ensure overall alignment with brand and business goals as well as optimised budget spend.
• Supplier Management: Work closely with agency partners to champion creativity and media excellence,
• Enablement: Facilitate the transfer of skills and best practices to Countries to enhance capabilities and demonstrate marketing’s as a key enabler to business growth.

Requirements:

• Bachelor's degree in Marketing, Communications, or a related field or NQF 7 equivalent.
• 5 – 8 years’ Proven track record of success in developing and executing innovative marketing strategies and campaigns.
• Strong understanding of marketing KPIs, budget management and brand metrics.
• Experience in driving digital marketing initiatives, with a focus on delivering a full-funnel approach to campaigns.
• Excellent collaboration and communication skills, capable of motivating, engaging and aligning diverse teams across regions.
• Ability to manage multiple tasks concurrently in a fast-paced, deadline-driven environment, with a strong sense of accountability and ownership.

Additional Requirement:

• Regional Pan Africa Experience Preferred: Ability to navigate diverse markets and cultural landscapes to effectively position Absa as the preferred banking partner across Africa.

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Job Description

• Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support. 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Key Accountabilities:

• Contribute, design and drive book of work for CIB with regards to our Enterprise Library Architecture Strategy. 
• Analyse and Optimise Data, Source Systems, Principles and Patterns to ensure Data Quality and Maturity.
• Implement a data-led culture within the organization with clear accountability and ownership.
• Collaboration with Data Engineering to adopt and derive value from current services through advice, guidance and appropriate governance. 
• Support Data Engineering by translating data-related policies and standards into clear requirements for implementation by all affected teams. 
• Continuously improve the Data Management and Data Governance capabilities by providing both oversight and serving as Subject Matter Expert for CIB.
• Accountable for providing expert advice to inform the effective implementation of data-related policies and controls, striving to create a single data management framework for the related services to be effective.
• Develop and maintain policies, standards and best practice guidelines for adoption of data governance and data management services provided to the bank by Data Engineering.
• Develop and maintain standards and best practice guidelines for Data Engineering to remain compliant with bank policies and assurance requirements.
• Participate in Data Engineering projects to provide guidance on data governance and data management requirements.
• Maintain a register of risks and audit findings, requirements or recommendations related to data management or data governance related to Data Engineering, and assist the impacted teams to address or mitigate these items.
• Support the users of group-wide data management services from Data Engineering
• Training interventions and material to support group adoption of data management services and user upskilling
• Facilitate the resolution of issues raised
• Create a sustainable community of practice across users
• Foster a culture of adding value to the bank and continuous improvement
• Practical performance measures
• Stakeholder management, including communication and improvement areas
• Define and maintain the operating model for data management services and the required governance for consistent use across the group
• Analysis of System data to make informed decisions, and implement strategies for Data Management

Education and experience required 

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer Science (Required)
• 5 + years’ experience working in Big data environment(s) – optimising and building big data pipelines, architectures and data sets
• Cross domain knowledge

Min 5 years experience in:

• Financial Services or related industry
• MSSQL
• SparkSQL
• Hadoop
• Scala
• ETL Tools
• BI and MI Data Analytics (beneficial)
• C# .NET (advantageous)
• Min 2 years experience in:
• Compliance, risk and Data Management fields
• Risk and audit environment
• AWS – Kinesis, BigData Patterns

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Key Accountabilities:

• Contribute, design and drive book of work for CIB with regards to our Enterprise Library Architecture Strategy. 
• Analyse and Optimise Data, Source Systems, Principles and Patterns to ensure Data Quality and Maturity.
• Implement a data-led culture within the organization with clear accountability and ownership.
• Collaboration with Data Engineering to adopt and derive value from current services through advice, guidance and appropriate governance. 
• Support Data Engineering by translating data-related policies and standards into clear requirements for implementation by all affected teams. 
• Continuously improve the Data Management and Data Governance capabilities by providing both oversight and serving as Subject Matter Expert for CIB.
• Accountable for providing expert advice to inform the effective implementation of data-related policies and controls, striving to create a single data management framework for the related services to be effective.
• Develop and maintain policies, standards and best practice guidelines for adoption of data governance and data management services provided to the bank by Data Engineering.
• Develop and maintain standards and best practice guidelines for Data Engineering to remain compliant with bank policies and assurance requirements.
• Participate in Data Engineering projects to provide guidance on data governance and data management requirements.
• Maintain a register of risks and audit findings, requirements or recommendations related to data management or data governance related to Data Engineering, and assist the impacted teams to address or mitigate these items.
• Support the users of group-wide data management services from Data Engineering
• Training interventions and material to support group adoption of data management services and user upskilling
• Facilitate the resolution of issues raised
• Create a sustainable community of practice across users
• Foster a culture of adding value to the bank and continuous improvement
• Practical performance measures
• Stakeholder management, including communication and improvement areas
• Define and maintain the operating model for data management services and the required governance for consistent use across the group
• Analysis of System data to make informed decisions, and implement strategies for Data Management

Education and experience required 

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer Science (Required)
• 8+ years relevant experience
• 5 - 8 years’ experience with designing and building, BI systems and complex data eco systems
• 5 + years’ experience working in Big Data environment, optimising and building big data pipelines, architectures and data sets with:
• MSSQL
• SparkSQL
• Hadoop
• Scala
• ETL Tools
• BI and MI Data Analytics (beneficial)

Min 2 years experience in:

• Compliance, risk and Data Management fields
• Managerial/leadership experience
• Risk and audit environment
• AWS – Kinesis, BigData Patterns

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KEY RESPONSIBILITIES:

• Investigate, identify and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs
• Responsible for development of business cases; and post implementation monitoring, tracking and reporting of financial and non-financial benefits
• Create and maintain a centralised repository of process and related artefacts (e.g., procedures, templates, forms).
• Understand end to end processes relevant to the business area in order to identify bottlenecks, risks, as well as improvement opportunities.
• Build relationships and actively engage various stakeholders to understand business needs.
• Execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
• Evaluate the current business processes, identify improvement opportunities and redesign the business processes.
• Prepare business cases to motivate for new process improvement initiatives, monitor and report post-implementation benefits (financial and non-financial).
• Work towards continuous process improvement and the enhancement of quality and consistency of business processes and methods across the Voice & Service Enablement estate.

MINIMUM REQUIREMENTS:

• National Diploma in Engineering or Equivalent NQF 6 qualification
• 5 years Business Process Engineering experience
• Knowledge of BPR methodologies and tools (Lean Six Sigma, Design Thinking, etc.)
• Knowledge of Business Process Modelling tools
• 3-5 years banking ⁄ technology/ financial services environment experience

DESIRED:

• Bachelors Degree in Industrial Engineering or Equivalent NQF 7 qualification
• 8 years Business Process Engineering experience
• Lean Six Sigma certification
• Knowledge of iServer Modelling platform
• 5-8 years banking ⁄ technology/ financial services environment experience

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Business Results (80%)

• Ensure implementation of Equator Principles requirements, to meet Equator Principles Association (EPA) Membership commitments and reporting requirements within Absa, providing guidance to deal teams across the Corporate and Investment Bank (CIB) and Commercial Property Finance (CPF) operations and product areas.
• Provide guidance to Environmental and Social Risk Officers in Absa Regional Operations on wide remit of Environmental and Social Matters
• Confirm that lending facility requests are compliant with regulatory, legal and internal requirements
• Provide guidance to Absa CIB Legal teams on appropriate Environmental and Social language to address deal E and S Risks
• Identify the applicability of Environmental and Social requirements and standards and refer material matters to relevant governance and credit committees for further review or decisions
• Review and assess sector case referrals across CIB to establish environmental considerations and requirements and deliver clear, concise, and commercially aware recommendations to the business
• Conduct Environmental and Social Due Diligence (ESDD) in accordance with Absa Environmental and Social Management System (ESMS), meet applicable Absa funder requirements and provide recommendations for inclusion to credit / investment submissions
• Play a key role in the embedment of the ESMS across CIB operations
• Consider strategic Climate Change Risk impacts when recommending credit / investment applications
• Ensure adherence to Conduct Risk Framework, Reputational Risk Framework and all regulations associated to Environmental Risk
• Develop and implement requirements through business processes, collate information for reporting and serve as a CIB central point of specialist expertise contact for ES related queries
• Identify where applicability of IFC Performance Standards is required
• Support and provide input to sustainability and environmental policy development
• Recommend, implement and integrate environmental and social controls into credit procedures and processes
• Confirm compliance with applicable sustainability and environmental policies and standards. 
• Conduct client site visits, where required
• Provide specialist sustainability, environmental and social risk advice, input and guidance.
• Assist the businesses to become more familiar with the available environmental and social risk management assessment tools and techniques
• Support Group Sustainability Risk initiatives to implement the Principles for Responsible Banking Framework and Group Sustainability Framework
• Ensure Sustainability internal and external assurance providers requirements are met , and implement correcting actions to close out any findings timeously
• Actively contribute to Sustainability and Climate Projects and initiatives of CIB, supporting the Group Sustainability and Strategy, Group Sustainability Risk, Treasury and Deal Teams to secure sustainable business

Stakeholder Management and Reputational Enhancement (10%)

• Act as an ambassador for Absa, representing the Bank’s position on environmental and social risk issues
• Develop and maintain effective working relationships with internal and external stakeholders and participate in applicable working groups
• Compile annual Environmental and Social (E&S) reports for reporting to Absa funders (supported by management of various stakeholders including HR, credit and other data providers) ensuring that Absa capital requirements met
• Lead on CIB entity related annual due diligence arrangements, coordinating Environmental and Social specialist submissions across CIB regional operations
• Contribute to the content of environmental and social reports for internal or external stakeholders thereby strategically positioning environmental and social credit risk management
• Develop and maintain effective working relationships with colleagues across the lending value chain (e.g. frontline, legal, transaction managers etc.) and provide expert support and guidance as appropriate
• Maintain dialogue and network with relevant opinion formers, to understand key areas of interest and expectation
• Represent Absa position on Environmental and Social risk matters to clients where required to do so

Business Transformation (5%)

• Research, analyse and interpret developments in the environmental arena to understand the legal, ethical and practical implications to support benchmarking, tool development and process improvements
• Proactively identify areas where business would benefit from additional guidance and identify opportunities for positive impact

Grow Talent and Capability (5%)

• Raise credit and other banking staff awareness of environmental credit risk considerations and issues and help staff to bridge any internal process or other knowledge gaps
• Provide training to stakeholders across CIB on Absa environmental and social credit risk strategic approaches and requirements
• Ensure ongoing performance development to ensure generic personal skills are enhanced
• Research, develop and maintaining new tools, techniques and processes to enable business areas and risk teams to place greater reliance on self-analysis.

Minimum Requirements

• Business related B Degree in Sustainability/Commerce and/or Environmental and Social Management, equivalent NQF level 6 qualification or Higher (Environmental Management related qualifications given preference)
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record
• Preference will be given to South African Citizens and permanent residents of South Africa in possession of proof of permanent resident status
• The appointment will be made in line with the Employment Equity strategy
• At least 3 years’ experience in Sustainability (Environmental Risk and Social Discipline. Environmental consultancy and site visit review experience preferred.
• At least 2 years’ experience in a financial institution (preferred)