Business Process Engineer - Johannesburg at Absa Group Limited (Absa)

KEY RESPONSIBILITIES:

• Investigate, identify and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs
• Responsible for development of business cases; and post implementation monitoring, tracking and reporting of financial and non-financial benefits
• Create and maintain a centralised repository of process and related artefacts (e.g., procedures, templates, forms).
• Understand end to end processes relevant to the business area in order to identify bottlenecks, risks, as well as improvement opportunities.
• Build relationships and actively engage various stakeholders to understand business needs.
• Execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
• Evaluate the current business processes, identify improvement opportunities and redesign the business processes.
• Prepare business cases to motivate for new process improvement initiatives, monitor and report post-implementation benefits (financial and non-financial).
• Work towards continuous process improvement and the enhancement of quality and consistency of business processes and methods across the Voice & Service Enablement estate.

MINIMUM REQUIREMENTS:

• National Diploma in Engineering or Equivalent NQF 6 qualification
• 5 years Business Process Engineering experience
• Knowledge of BPR methodologies and tools (Lean Six Sigma, Design Thinking, etc.)
• Knowledge of Business Process Modelling tools
• 3-5 years banking ⁄ technology/ financial services environment experience

DESIRED:

• Bachelors Degree in Industrial Engineering or Equivalent NQF 7 qualification
• 8 years Business Process Engineering experience
• Lean Six Sigma certification
• Knowledge of iServer Modelling platform
• 5-8 years banking ⁄ technology/ financial services environment experience