Customer Service QA at Mango5

Job Description: QA

Are you passionate about providing top-notch customer service? Do you have experience in Quality Assurance? Our award-winning Ultrasound and Cardiology Diagnostic Service is seeking a Customer Service QA consultant to join our team.

As a part of our partnership with the NHS, we provide patient appointments nationwide in a community-based setting. As a Customer Service QA consultant, you will be responsible for ensuring that our customer service team is providing the highest level of service to our patients.

Your responsibilities will include:

• Monitoring customer service interactions to identify areas for improvement
• Developing and implementing quality assurance processes and procedures
• Training customer service team members on best practices
• Conducting regular audits to ensure compliance with industry standards
• The successful candidate will have:
• Previous experience in Quality Assurance, preferably in a customer service setting
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving abilities
• The ability to work independently and as part of a team
• Remuneration:
• We offer a competitive salary of R7500 per month, plus a shift allowance of R500.
• R1000 Kpi Incentive
• Medical Insurance and YouAssist (Access to emergency response, trauma, and home assistance).
• Professional Development: Internal LMS with access to over 70 online courses
• Transport home for shifts ending from 6 pm SAST

Working hours during Daylight Savings are rotated between 9 am - 9 pm and 10 am - 10 pm. We also offer paid UK public holidays.

If you are interested in joining our team, please apply now. We can't wait to hear from you!

Requirements

Min Requirements:

• Min 2 years of proven experience as a QA within a contact center environment
• Strong understanding of Excellent Customer Service
• Matric
• Attention to detail
• Clear criminal record