Call Center Agent - Johannesburg at Servest SA

Minimum Requirements

• Answer incoming calls ranging from customer service, telesales, and general enquiries
• Route calls to appropriate colleagues
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Log and transfer sales leads to relevant divisions
• Document all call information according to standard operating procedures
• Recognise, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports daily
• Keep up to date with product, service, and process knowledge
• Manage general mailboxes associated with Servest according to standard operating procedures. This includes [email protected] and any other the business may find necessary
• Social Media Community Management
• Other duties as assigned

Duties & Responsibilities

• Matric (Grade 12)
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately