Call Center Clerk- TAMS (TV Audience Measurement) at Nielsen

Role Details

• Practice exceptional customer service and telephone etiquette/techniques
• Adhere to standard operating procedures related to quality control, call attempts, and database integrity
• Answer calls from panelists promptly and professionally, including responding to messages/”Please call me” from the SMS and Toll-free line
• Meet data capturing performance standards that are measured
• Share the workload of team members that are absent or on leave
• Complete and close Work orders by the specified due date
• Perform/Conduct any other surveys or projects that are commissioned by the client or internal stakeholders on the TV panel.
• Work hand-in-hand with Field technicians assisting each other in maximizing the number of households producing good viewing data daily.
• Attempt resolving issues telephonically in cases where the panelist experiences technical problems
• Come up with ideas and plans to improve data quality

Qualifications & Skills

• Min Educational Qualification - Grade 12
• Must be fluent in Afrikaans and English (speak, write, read). Understanding and speaking other vernacular languages will be an advantage.
• Prior working experience in a call center or sales/education/customer service environment will be an advantage
• Excellent organizational and time management skills, and ability to meet deadlines
• Available to work evenings and at least one Saturday every second week.
• Able to work under pressure
• Attention to detail essential
• Accurate data entry skills
• Problem-solving, and performance analysis abilities
• Strong customer service and human relations skills
• Candidates must be Computer literate and must be proficient in Excel, Google Sheets, and Google Docs.