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  • Posted: May 18, 2022
    Deadline: Not specified
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    Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio and text - is consumed. The Buy segment offers consumer ...
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    Call Center Clerk- TAMS (TV Audience Measurement)

    Role Details

    • Practice exceptional customer service and telephone etiquette/techniques
    • Adhere to standard operating procedures related to quality control, call attempts, and database integrity
    • Answer calls from panelists promptly and professionally, including responding to messages/”Please call me” from the SMS and Toll-free line
    • Meet data capturing performance standards that are measured
    • Share the workload of team members that are absent or on leave
    • Complete and close Work orders by the specified due date
    • Perform/Conduct any other surveys or projects that are commissioned by the client or internal stakeholders on the TV panel.
    • Work hand-in-hand with Field technicians assisting each other in maximizing the number of households producing good viewing data daily.
    • Attempt resolving issues telephonically in cases where the panelist experiences technical problems
    • Come up with ideas and plans to improve data quality

    Qualifications & Skills

    • Min Educational Qualification - Grade 12
    • Must be fluent in Afrikaans and English (speak, write, read). Understanding and speaking other vernacular languages will be an advantage.
    • Prior working experience in a call center or sales/education/customer service environment will be an advantage
    • Excellent organizational and time management skills, and ability to meet deadlines
    • Available to work evenings and at least one Saturday every second week.
    • Able to work under pressure
    • Attention to detail essential
    • Accurate data entry skills
    • Problem-solving, and performance analysis abilities
    • Strong customer service and human relations skills
    • Candidates must be Computer literate and must be proficient in Excel, Google Sheets, and Google Docs.

    Method of Application

    Interested and qualified? Go to Nielsen on jobs.lever.co to apply

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