Call Centre Agent-1 at FNB South Africa

Are you someone who can:

• Have Telephonic and written communications with an existing client base to provide accurate product information and in line with standards protocols
• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the approved business system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you have:

• Personal Lines (motor Vehicle/Home contents/Portable Possessions)
• Knowledge/experience/exposure - at least 2 years a must (which does not include medical insurance, life cover).
• Completed RE and FAIS qualification will be advantagous
• Minimum Qualification: Grade 12
• Good Telephone and Email etiquette

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.

End Date: August 30, 2025