Latest Jobs at FNB South Africa

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: August 28, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:​​​​​​​

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: ​​​​​​​

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: ​​​​​​​

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: August 28, 2025

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Job Description

To manage administration and operations for the relevant branches to reduce operational risks.

• Implement the operations and migration scorecard for the branch and the node.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Provide input into the development of the tactical strategy and develop and implement a supporting operational strategy.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Prevent wastage and identify process improvements to contain and reduce costs.

End Date: August 28, 2025 

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Job Description

Overview of the role and requirements:

The successful candidates plays a KEY role in the following 3 areas:

• Defining and delivering the Cyber Detection Strategy (Alerting for the SOC to in order to detect any malicious activity)
• Performing Pro-Active Threat Hunting to find any malicious activity that may have evaded the security controls deployed in the bank.
• Alternate Cyber Security Incident First Responder Lead for FRG
• Security Consulting where required by FRG Business Units
• Threat Intelligence Analytics and Response
• To provide guidance and support in delivering the Cyber Detection Strategy and performing pro-active threat hunting to detect malicious cyber activity against the bank
• Red Team/Penetration Testing Experience

What you will need:

• 5+ years experience in a similar role
• Bachelor degree in a related field such as information security, management or computer engineering
• CEH (Certified Ethical Hacker) OR CISSP (Certified Information Systems Security Professional)
• Strong command of cyber threat detection, investigation and mitigation
• Knowledge of Incident Response and Investigations
• Working knowledge and experience of core security and infrastructure technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS)
• Red Team/Penetration Testing Experience
• This is a hands-on technical role and requires a high level of technical ability and understanding across a variety of security systems, particularly within Microsoft and Cisco.
• Strong awareness of cyber-attack techniques and how protective monitoring systems can be used for detection, mitigation, remediation and protection.
• Experience in working with a SIEM

You will be responsible for:

Cyber Security Detection Framework

• Business Owners of all playbooks (Definition, Coordination and Review)
• Enhance and Automate Security Alerting (Use Cases and Playbooks)

Understand the Threat Landscape

• Make use of threat intelligence information together with organizations vulnerabilities to understand potentially new organizational threats or threats that are no longer of concern
• Identify NEW Threats that require use cases for alerting into the SOC

Design and Maintain Alerts by translating complex security requirements into technical use case specifications

• Document Threat Attack Paths through Threat Modelling Techniques (Take lead on the identification of threats and risks)
• Host use case workshops with application and system owners to identify attack vectors and write monitoring rules to detect attacks in the environment
• Create correlation rules and/or logic to detect malicious activity
• Identify what log sources is required to build the Use Case
• Develop the Use Case - Separate signal from noise, distilling meaningful and actionable alerts from the collection of event information (EFFECTIVENESS)
• Test and Productionise the Use Case

Alert Optimisation

• To reduce false alerts, improve alert quality for effective intervention and reduce alert fatigue
• Log Analytics – To uncover patterns in user behaviours and identify potential problems pro-activity

Pro-Active Threat Hunting

• To proactively hunt for and investigate security events to identify artefacts of a cyber-attack.
• To proactively and iteratively detect, isolate and neutralize advanced threats that evade automated security solutions.
• To track and neutralize adversaries who could either be an insider (employee) or outsider (organized crime group)
• Search for cyber threats before an attack happens, when threats are identified the hunter needs to gather as much information on the behaviour, goals and methods of adversaries as possible to hand over to the Incident Response team.
• Responsible for reviewing system log events to proactively detect advanced threats that evade traditional security solutions.

Set up basic hunts for the SOC analysts to run on a regular basis

• Hunts – Indicators of Compromise (IOC) Investigations. Identification of threats and breaches that may have previously gone unnoticed through other means.  Hunting results can also help drive improvement in monitoring systems. Previous unknown IOC’s and malware may also be identified

Event Analytics

• Review Events that transpired and look for common trends to see if there is any further remediation required or
• Improvements to current security products to detect and block more effectively

Log Analytics

• Find suspicious activity,
• To detect recurring patterns and
• Pick up insecure protocols being used within the organization

Cyber Security Incident Response Lead (Participate or Lead a CSIRT Incident Response event)

• Providing response and initial management of any incident classified as P1 or P2 security incident
• Lead or Participate in a CSIRT Incident Response event.
• Co-ordinate the effective handling of the incident
• Identifying the root cause and recommending actions to be taken to contain and remediate the event
• Manage or provide in-depth technical investigations
• Security Incident Response Lead (Participate or Lead a CSIRT Incident Response event. (In-Depth technical investigations))
• Responsible for compiling the Incident Report to close out the incident

Threat Intelligence for FRB (Outside In and Inside Out)

Threat Assessment Monitoring

• Responsible for threat landscape assessment and monitoring; brand abuse, information leakage, fake apps, phishing sites and other scam detection and take down, as well as general and telecommunications malware analysis and IOC generation.
• Threat Intelligence Feeds - Undertake analysis and monitoring of security feeds and other open source intelligence to research and gather information on vulnerabilities and exploits relevant to the bank.
• Identify and evaluate new sources of intelligence, and integrate in SIEM to provide single view of potential threats.
• Produce Cyber Threat Intelligence (Reporting) - Cybersecurity and information threat assessment based on published threats and the companies known vulnerabilities. (Outside In Intelligence)
• Produce actionable intelligence for FRG and the business units (Inside Out Intelligence)
• Liaise with internal and external technical stakeholders, providing intelligence regarding threat actor techniques, tactics and procedures to ensure correct and timely focused threat detection and mitigation.
• Produce quality tactical threat intelligence reports (This will result in promoting awareness of emerging cyber threats with recommended responses)

We can be a match if you can:

• Strong personal characteristics, energy, drive, focus, motivation, responsibility
• Self-motivated with ability to work without supervision
• Outcomes Driven (“Can Do” Attitude)
• Time Management
• Ability to perform within a Crisis Situation

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

End Date: August 27, 2025

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Job Description

To manage the relationship with current potential customers to balance return on investment Negotiates and executes service level agreements

• Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services·
• Management functions.
• Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition·
• Project co-ordination.
• Matrix management.
• Resources management (software/hardware).
• Analyse trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.
• Ensure that regular Hogan Technology performance feedback to client takes place via Service Level Meetings.
• Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.

End Date: August 28, 2025

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Job Description

• FNB Commercial is looking for Financial Managers committed to driving financial excellence and strategic growth. They will partner with the business to provide financial advice and support to increase operational quality, through the execution of financial services as per agreed standard operating procedures.

Are you someone who can:

• Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
• Develop a service culture which build rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Establish and manage a high level of organisational cooperation in order to ensure a professional service delivery
• Identify and recommend improvements to accounting and reporting processes.
• Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices. Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk and disclose risk information to relevant internal and external stakeholders.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Apply relevant principles to accurately record, adjust and reconcile financial transactions and events. Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in Business.
• Participate in special projects and ensure project delivery through providing effective finance advice and support.
• Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Keep abreast of learning opportunities and changing trends in your business environment.

Qualifications and Experience

• Bcom Accounting
• 3 Years' relevant Experience
• Financial Industry experience (Preferred)
• Newly qualified CAs preferred

End Date: August 29, 2025 

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Job Description

To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives

• Prevent wastage and identify process improvements to contain and reduce costs!
• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

• Analyse business from all aspects to develop in in-depth understanding of the business
• Work with end users and project owners to identify business, functional and technical requirements
• Do gap analysis between current and required specifications
• Oversee the planning and execution of systems testing
• Analyse exiting business processes and facilitate with stakeholders to make improvements
• Identify and define business processes and system development or configuration requirements to realise the process end goal
• Work with project team members to define metrics/performance goals/ acceptance criteria for the solution or system
• Assist in translating requirements into test conditions and expected results for unit development, system integration and UAT
• Participate in quality reviews or set reviews of designs, prototypes, and other work products

Additional requirements:

• Relevant degree with preference in an Engineering degree
• Payments experience
• 3 to 5 years in a Business Analysis environment

End Date: August 28, 2025

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Job Description

• We have the below role within FNB Commercial.
• The purpose of the role is to partner with the business in the provision of financial expertise and advice and develop supporting processes that continuously enhance the delivery of financial services.
• If you are committed to driving financial excellence and strategic growth, we are looking for you.

Are you someone who can:

• Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
• Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Manage and monitor the applications and effectiveness of the business's financial information systems.
• Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
• Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
• Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
• Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
• Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
• Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.

You will be an ideal candidate if you have:

• Minimum Qualification - B Com degree
• Preferred Qualification - Qualified CA and/or CIMA
• Experience - 3-5 years of working experience in financial field post CA qualification

Additional Knowledge - Experience in financial services industry is advantageous

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Curious & courageous - you're driven by always wanting to know more learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

End Date: August 29, 2025

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Job Description

To plan, direct, and integrate the activities of a portfolio of projects or programme(s) to ensure that goals are accomplished and achieved within defined scope, budget, and timelines.

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy.
• Deploys integrated risk management, governance and compliance frameworks throughout the area of responsibility.
• Manage team or teams in areas of responsibility to ensure delivery against performance targets and achievement of wider human capital objectives.
• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
• Compile reports that track progress and guide business to make informed decisions.
• Apply a strategic approach in support of delivery plans to support functional strategic objectives in partnership with leadership.
• Oversees multiple related projects, ensuring they align with the organisation’s strategic goals.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Enable delivery of customer service solutions, systems and interactions aligned to organisational values and service standards that build the brand.
• Prepare reports that tracks portfolios of projects or programme and guides business to make informed decisions.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery.
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project Identify and participate in activities that are appropriate for own development as a life-long learner.
• Enable the successful operationalisation of the required programme changes.

Job Requirements:

• Degree in relevant field (NQF 7 or above) or equivalent qualification
• 8+ years’ experience in the programme / project management space
• Must preferably be registered with a professional body as Professional Project / Programme Manager
• Banking industry knowledge and exposure
• Proven experience in stakeholder relationship building across diverse contexts
• Proven track record of managing complex programmes and collaborating across multinational corporate settings.
• Strong analytical and communication skills, with attention to detail and an ability to manage budgets and timelines effectively.

End Date: August 31, 2025

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Job Description

• Hello Future Software Developer in Test
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To create, maintain and refine automated testing within the quality assurance processes across the Core Banking Applications whilst working with technical leads to enable efficient product delivery and effective use of open-source tools wherever possible.

Are you someone who can:

• Contribute to an environment of successful delivery and continuous improvement.
• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Minimise system downtime through pro-active testing to identify potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Assess, identify and mitigate potential risks within the IT environment and comply with governance in terms of legislative, audit and business policy requirements.
• Code, compile, test and implement tests to ensure applications are working according to test requirements in compliance with the Systems Development Life Cycle (SDLC)
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.

Additional Requirements:

• Must have at least 3-5 Years Java Developer experience
• JAVA SE/EE
• JAVA 8; 11; 17
• Good understanding of Cloud Computing (AWS/Azure)
• Spring Boot Framework

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: August 30, 2025

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: August 28, 2025

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Job Description

• Accurate assessment, investigation and validation of complex long-term insurance claims with a high value in accordance with  the goals, objectives, processes and standards of the organisation in order to meet customer.
• These claims may include funeral , death, disability, dread disease and retrenchment claims

Are you someone who can:

• Administrate Short Term Commercial, Motor and Non Motor Claims.
• Manage the claim from the claim registration to finalization.
• Be customer centric.
• Manage your time to ensure all short-term commercial claims are attended to in set turnaround times.
• Manage customer and supplier complaints
• Pay attention to details,
• Apply your knowledge and experience to complex commercial claims

You will be an ideal candidate if you have:

• Have a certificate or Full insurance credits in Short Term Insurance
• Have 3-5 years' experience in a claims call center environment, of which 2-3 years ideally in a commercial Claims.
• Experience in working with Brokers and insurers directly

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.
• Have a strong sense of accountability
• Excel in attention to detail

End Date: August 29, 2025 

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Job Description

• Accurate assessment, investigation and validation of complex long-term insurance claims with a high value in accordance with  the goals, objectives, processes and standards of the organisation in order to meet customer.
• These claims may include funeral , death, disability, dread disease and retrenchment claims

Are you someone who can:

• Administrate Short Term Commercial, Motor and Non Motor Claims.
• Manage the claim from the claim registration to finalization.
• Be customer centric.
• Manage your time to ensure all short-term commercial claims are attended to in set turnaround times.
• Manage customer and supplier complaints
• Pay attention to details,
• Apply your knowledge and experience to complex commercial claims

You will be an ideal candidate if you have:

• Have a certificate or Full insurance credits in Short Term Insurance
• Have 3-5 years' experience in a claims call center environment, of which 2-3 years ideally in a commercial Claims.
• Experience in working with Brokers and insurers directly

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.
• Have a strong sense of accountability
• Excel in attention to detail

End Date: August 29, 2025

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Job Description

To understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.

• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (medium to complex data extracts).
• Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
• Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.

Requirements:

• Related certification and/or degree
• 3-5 years' experience
• SQL, SAS, Teradata, Building and Maintaining of PowerBI Dashboards (Advanced level)
• Ability to independently drive projects, from idea presentation to project execution & delivery.
• Self-Starter, Questioner, Innovative, Simplifier, Confident to present/defend his/her work at Exco level.

End Date: August 27, 2025

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Job Description

Are you someone who can:

• Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP): Strong knowledge of at least one or more of these cloud platforms is critical. You should understand services like EC2, S3, VPC, IAM, RDS (for AWS), and the equivalent services in Azure/GCP.
• Cloud Infrastructure Management: Ability to design, implement, and manage scalable infrastructure in the cloud. Understanding auto-scaling, load balancing, monitoring, and cost optimization is essential.
• Serverless and Containers: Familiarity with serverless computing and container orchestration platforms like Kubernetes.
• OpenShift: Proficiency with OpenShift, an enterprise Kubernetes platform. This includes managing projects, deployments, routes, and understanding the OpenShift CLI and web console.
• Kubernetes: A solid understanding of Kubernetes concepts like Pods, Deployments, ReplicaSets, Namespaces, Volumes, and Helm.
• Containerization (Docker): Deep knowledge of containerization concepts and experience in building, deploying, and managing Docker containers.
• Linux System Administration: Strong skills in managing Linux-based systems, understanding file systems, networking, user permissions, and security.
• Shell Scripting: Proficiency in writing shell scripts (Bash, Zsh, etc.) for automation and maintenance tasks.
• Performance Monitoring & Troubleshooting: Ability to troubleshoot Linux systems and monitor server performance
• Identity and Access Management (IAM): Understanding of IAM roles and policies, especially in cloud environments.
• Security Practices: Knowledge of security best practices, such as encryption, vulnerability scanning, patch management, and securing containerized environments.
• Compliance: Awareness of security and regulatory compliance standards such as GDPR, HIPAA, SOC2, etc.
• Terraform: Knowledge of Terraform for provisioning and managing cloud resources in a consistent and repeatable manner.
• Ansible / Chef / Puppet: Experience in using configuration management tools like Ansible, Chef, or Puppet to automate server provisioning, configuration, and management.
• CloudFormation (AWS): For those working in AWS, understanding Cloud Formation is crucial for defining cloud resources in code.
• Ansible Basics: Understanding core Ansible concepts such as playbooks, tasks, modules, and inventory. Knowledge of how to define and structure Ansible playbooks to automate complex tasks.
• Playbooks: Proficiency in writing Ansible playbooks using YAML. Playbooks define the automation steps to be executed on remote servers.
• Roles: Experience in organizing automation into roles, which group related tasks, files, and templates into reusable components.
• Variables & Facts: Using variables and facts in Ansible to customize playbooks for different environments and servers. Understanding how to gather system facts and use them in automation.
• Templates (Jinja2): Knowledge of Jinja2 templating to create dynamic configuration files (e.g., for web servers, databases) based on variables or facts.
• Modules: Deep understanding of Ansible modules, especially those for cloud infrastructure (AWS, Azure, GCP), networking, Linux administration, and configuration management (e.g., yum, apt, systemd, docker, k8s).
• Ansible Tower/AWX: Familiarity with Ansible Tower or AWX (the open-source version of Ansible Tower) for managing and visualizing automation tasks, managing inventories, and controlling access.
• Inventory Management: Ability to manage dynamic and static inventories, including integrating Ansible with cloud platforms (e.g., AWS EC2 dynamic inventory) for auto-discovery of servers.
• Error Handling: Knowledge of handling errors in playbooks using blocks, rescue, and failures, and making automation idempotent (ensuring it can be safely run multiple times without unintended side effects).
• Ansible Galaxy: Familiarity with Ansible Galaxy for using and sharing community roles, or creating custom roles and collections to modularize automation.
• Security & Secrets Management: Experience in managing secrets securely with Ansible Vault to encrypt sensitive data in playbooks, variables, and files.
• Continuous Integration/Continuous Deployment (CI/CD) with Ansible: Integration of Ansible into CI/CD pipelines for automatic provisioning, deployment, and configuration of infrastructure in cloud or on-prem environments.
• Testing: Knowledge of testing Ansible playbooks with tools like Molecule to ensure they work as intended before running them in production environments.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant bachelor’s degree in information technology computer science, Information Systems or related field
• Preferred Qualification - Control M/O/R certification
• Experience - 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Prior batch scheduling or software equivalent
• Collaboration Tools: Familiarity with tools like Jira, Confluence, Slack, or Microsoft Teams for agile project management and team collaboration.
• Documentation: Strong documentation skills to ensure infrastructure configurations, processes, and troubleshooting steps are well documented and accessible to the team.
• CI/CD Tools: Familiarity with Jenkins, GitLab CI, CircleCI, or similar tools for automating build, test, and deployment pipelines.
• Version Control Systems: Strong proficiency with Git, including branching, merging, and managing repositories.
• Automation: Knowledge of automating testing and deployment processes to improve the efficiency and reliability of software delivery.
• Backup and Disaster Recovery: Knowledge of strategies for backing up and restoring data and applications, ensuring business continuity in case of failures.
• Database Administration: Experience with database systems (e.g., MySQL, PostgreSQL, MongoDB) in cloud environments, including replication, high availability, and backup strategies.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working.
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

End Date: August 29, 2025 

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Job Description

• Hello Future Recruitment co-ordinator (6 month contract)
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To implement operational delivery and administrative support to the business, applicants, sourcing specialists, and agencies (where required) in execution of all recruitment administrative objectives as per agreed standard operating procedures.

Are you someone who can:

• Ensure candidates are appropriately matched to roles in order to prevent inefficiencies and financial losses due to increased turnover, supervision and/or training.
• Identify and escalate potential risks which may lead to increased costs.
• Be aware of own work delivery against cost parameters within the department.
• Adhere to standards and procedures to reduce costs.
• Deliver work in a sequential and accurate manner to ensure consistent results within department.
• Identify process improvements in order to save costs.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions to ensure all queries from customers are dealt with proactively and accurately.
• Ensure that specific needs of stakeholders are addressed effectively and timeously, within area of specialisation.
• Consistently represent the FNB brand in all customer interactions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including internal customers, HR, end-users, SMEs, and third party vendors (when necessary).
• Conduct regular follow-ups to determine the effectiveness of the screening and recruitment process and implement/recommend necessary improvements and enhancements.
• Load and update vacancies daily.
• Use competency-based interview guides.
• Maintain all evidence to substantiate new hires.
• Comply with governance in terms of FNB recruitment policies and practices.
• Support procedures to manage recruitment and selection by completing all Recruitment system processes.
• Serve as liaison between the Sourcing Specialist, Human Resources, applicants and assessment centre.
• Comply with governance in terms of legislative and audit requirements.
• Ensure that agreed processes and procedures followed support the HR policies and legislative requirements.
• Ensure that all documentation is handled, maintained, stored and discarded in terms of legislative and audit requirements.
• Data mine the internal candidate database, social media and job boards to proactively create a pool of suitable candidates.
• Find the right candidates, at the right time and at the right cost.
• Perform talent mapping and talent pipelines as a proactive means of adding competitive advantage and mitigating business risk.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance.

You will be an ideal candidate if you:

Minimum Qualification and Experience:

• Minimum: Grade 12.
• Preferred: Relevant Certificate/Diploma.
• 1 – 2 years administration experience.
• Knowledge of HR principles and concepts.
• Opportunities to network and collaborate.
• Challenging working environment.
• Opportunities to innovate.

End Date: August 27, 2025

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Job Description

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

End Date: August 28, 2025

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: August 29, 2025

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: August 28, 2025

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Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: August 28, 2025 

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Job summary:

• The systems engineer will provide specialist high-level technical advice, high-level problem resolution of complex problems, system security and policy implementation monitoring.

Overview of the role and requirements:

• Extensive experience working on ServiceNow  Development on ServiceNow App store Experience on Flexera app portal / app broker   SSCM skills Linux and windows experience none negotiable

You will be responsible for:

• Drive business profitability in the context of cost management through Information technology solutions Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Provide second level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurations
• Provide specialist high-level technical advice for high-level problem resolution of complex problems by monitoring system security policy implementation.
• Monitor changes in legislation, regulations, initiatives, and relevant industry practices.
• Ensure drafting and implementation of appropriate interventions. 
• Ensure compliance with audit requirements
• Assess, identify, and mitigate potential risks within the IT system engineering environment and comply with governance in terms of legislative, audit and business policy requirements by drafting policies and procedures for the System Engineering Environment
• Manage systems by setting threshold measurements for capacity and infrastructure upgrades and suggest changes
• Manage the System Efficiencies by suggesting and implementing efficient system changes based on research of new and existing technology to align with business needs
• Set timeline and methodology for system, release upgrades and build test packs for regression testing.
• Access and implement patches and Fixes in test environment and migrate to live
• Manage own development to increase own competencies
• Obtain and sustain In-depth system / application knowledge to maximise contribution to the role  

What you will need:

• Over 5 years' experience in a similar environment

We can be a match if you can:

• Strong analytical skills to troubleshoot and resolve complex issues.
• Effective communication skills to collaborate with other IT teams and explain technical concepts.
• Ability to work effectively in a team environment
• Stakeholder management
• Ability to learn and adapt quickly to new technologies and processes

End Date: August 28, 2025

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Job Description

• The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience
• During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area
• The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided a required
• Identify and escalate potential risks that may lead to increased costs.
• Demonstrate cost consciousness and awareness of personal contribution to costs.
• Increase knowledge and understanding of financial processes and adheres to required operating standards.
• Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
• Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.
• Collect customer feedback to help improve customer service.
• Ensure that product knowledge and advice is technically accurate.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Ensures that quality standards are adhered to.
• Adheres to Company policies and procedures. Maintains accurate activity reports.
• Investigate innovative ways to optimise processes.
• Contribute to the alignment of business processes to customer service.
• Advise line management on potential opportunities for process and system improvements.
• Demonstrate the shared value "I get better and better".
• Contribute to the team by working together to achieve team goals thereby living the shared value "We strengthens me".
• Value individual contributions and show respect for others.
• Share information and knowledge that will benefit the team.
• Respect diversity and values inclusivity.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.
• Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better".

End Date: August 29, 2025

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Job Description

• The Intern role is a development role in which the incumbent delivers on predefined work objectives while gaining structured work experience in the business area.
• During the period of employment, the Intern will perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area.
• Work related training will be provided as required.
• Identifies and escalates potential risks that may lead to increased costs.
• Demonstrates cost consciousness and awareness of personal contribution to costs.
• Increases knowledge and understanding of financial processes and adheres to required operating standards.
• Delivers customer service through adherence to quality service standards.
• Works with enhanced processes and procedures to maintain operational efficiencies.
• Ensures that quality standards are adhered to.
• Adheres to Company policies and procedures.
• Maintains accurate activity reports.
• Investigates innovative ways to optimise processes.
• Contributes to the alignment of business processes to customer service.
• Advises line management on potential opportunities for process and system improvements.
• Demonstrates the shared value "I get better and better".
• Contributes to teamwork.
• Engages in activities for own development.

End Date: August 29, 2025

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Job Description

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

End Date: August 28, 2025

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Job Description

• To manage the project performance of Equity funds by conducting financial modelling and analysing specific sectors or group of companies with the objective of producing research, projections and recommendations to specific channels

Are you someone who can:

• Analyse and research asset managers investment strategy with the potential to be included in the FNB Multi Managed solutions
• Engage with the asset managers and overall investments community as part of research
• Maintain financial models, making sure that they have high levels of integrity and accuracy
• Support, assist and complement the broader investment team by making manager recommendations
• Present comprehensive, coherent and properly motivated investment theses on recommendations

You will be an ideal candidate if you can:

• Remain abreast of market conditions and worldwide investment themes and issues
• Have a broad perspective of economic issues and how they affect investments
• Present investment ideas to other stakeholders in the business, most notably portfolio managers and wealth managers
• Be highly adaptable and able to juggle numerous tasks simultaneously
• Assist the multi management team and broader business with relevant task

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you have:

• Strong analytical and quantitative skills
• Experience in investment management, manager research and asset allocation
• Knowledge in investment strategies, private markets, investment vehicles, and manager structures
• Excellent communication and presentation skills
• Ability to work independently and as part of a team
• Relevant bachelor’s degree in finance, Economics, or related field
• At least 5 years of experience in a financial institution is advantageous

End Date: August 29, 2025

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Job Description

• We are looking for a strategic, customer-obsessed Customer Value Proposition (CVP) Manager to design, develop, and continuously improve compelling value propositions for our target customer segments.
• You will play a pivotal role in aligning customer needs with business objectives, driving growth, retention, and relevance through differentiated, insight-led offerings.

CVP Development & Management

• Develop segment-specific CVPs that integrate product, channel, pricing, service, and brand elements
• Translate customer insights and competitive intelligence into actionable CVP strategies.
• Identify unmet customer needs and opportunities for innovation or bundling.

Strategic Planning & Execution

• Define customer journeys, use cases, and moments that matter across the lifecycle.
• Work with marketing, digital, product, and service design teams to bring propositions to life.
• Track CVP performance across acquisition, engagement, retention, and profitability KPIs.

Insight-Led Innovation

• Partner with Research, Data, and UX teams to validate hypotheses through customer immersion, testing, and data analytics.
• Stay abreast of market, industry, and consumer trends.
• Ensure the voice of the customer is consistently represented in decision-making forums.

Go-to-Market & Communication

• Collaborate with marketing and distribution teams to craft compelling value messaging.
• Support launch plans, campaigns, training, and internal awareness across channels.

Stakeholder Engagement

• Influence cross-functional teams to align around shared value outcomes.
• Act as the segment ambassador within product forums, innovation squads, and steering committees.

Qualifications and Experience:

• Bachelor’s degree in marketing, Business, Strategy, Economics, or related field.
• 5+ years’ experience in a strategic marketing, customer strategy, product, or CVP-related role, ideally within financial services or consumer-facing industries.
• Proven track record in proposition development, customer segmentation, and go-to-market planning.
• Strong commercial acumen with ability to balance customer needs and business objectives.

Key Skills and Competencies:

• Strategic thinker with strong analytical and problem-solving skills.
• Deep empathy for customers; able to translate insights into solutions.
• Effective communicator and storyteller – can engage execs and frontline alike.
• Collaborative, influential, and comfortable working cross-functionally.
• Highly organized with the ability to manage multiple initiatives.

End Date: August 27, 2025

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Role Purpose

• To assist in proactively managing a portfolio of FNB Private Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.                        

Qualifications and Experience                     

• Relevant Degree in Finance or Economics or Accounting.
• Preferred Qualification: FAIS accreditation required (RE).
• 2 - 3 years’ experience within a Sales/Service area of a financial environment.

End Date: August 29, 2025

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Job Description

• To assist in proactively managing end to end lending transactions for HNW and UHNW clients, with a team of Lending specialists, through provision of analysis, support, and sales and service fulfilment with the intent of leveraging this lending to secure new to bank clients, and to further entrench existing clients.

Are you someone who can:

• Achieve expected financial targets and uphold associated service levels.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.

You will be an ideal candidate if you:

• Relevant NQF7 Level FSCA recognized degree in Finance, Economics or Accounting.
• 2+ years of experience in lend analysis
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

End Date: September 2, 2025 

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Job Description

• To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)
• Control expenditure and identify process improvements to contain and reduce costs.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Conduct research on emerging technologies. Recommend and implement technologies that improve cost effectiveness and systems flexibility.
• Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements
• Assist with gap analysis and business cases including cost and effort analysis.
• Conduct hands-on work related to profiling, documenting and validating the clients.
• Execute remediation actions as agreed with client Install or update required system components.
• Implement the necessary components and frameworks required for automated deployments and task scheduling.
• Build unit and systems tests to ensure successful delivery of components into production.
• Manage the user acceptance testing UAT and associated signoff through change control.
• Acquire and collect data via ETL (Extract, Transform and Load) processes from source systems into the Reservoir and Enterprise Data warehouse, adhering to the appropriate data platform standards.
• Integrate data from multiple sources through the enterprise data platform architecture to meet the business objective.
• Develop and maintain the physical data marts and databases.
• Automate tasks related to data pipelines for the deployment of operational analytics.
• Prepare and provision data for advanced analytical modelling by data scientists (as and when applicable).
• Perform data quality assessments and introduce monitors and alerts to ensure data quality is maintained throughout all managed systems.
• Create change scripts and sets scripts up to be ready and implemented in production.
• Participate in architecture forum (as and when required).
• Utilise various components and tools which make up the data platform for enhanced service delivery.
• Create requirements and design of the technical architecture, Design and development, testing, and deployment of the proposed solution.
• Work with Senior Engineer to present technology solutions to senior leadership and influence architectures that will lead the transformation of our IT data analytics platform.
• Learn from the Subject Matter Expert on technical environment or tools for own area of expertise.
• Provide Analytic infrastructure or big data technologies related support to Data operations and Analytic teams.
• Grow online technical knowledge platform, identify best practices and develop guidelines for optimum usage of tools.
• Assist and work on projects to roll out and support to team members.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage and nurture collaborative relationships across area of specialisation.

End Date: August 29, 2025

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Job Description

• We are looking for an innovative individual to join the Insights team who is passionate about unlocking the value in data.
• This team defines the data usage across Forex and drives decision making by providing data-driven insights into customers and critical business activities.
• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
• Engaging with business to translate business needs into data-driven solutions
• Developing and implementing analytical solutions ranging from simple analysis to more complex solutions
• Developing machine learning models and performing analytics for the various segments in FXPH
• Generating reports with actionable insights to stakeholders
• End-to-end development and maintenance of forex predictive models
• Monitoring analytic solutions/model performance through time, and using feedback to improve results.
• Collaborative relationships within FX and across the FRG to learn, share and leverage data and analytics solutions
• Using data to inform strategic decisions which could increase revenue or reduce costs.
• Using data and analytics to enhance the customer experience as well as identify monetization opportunities.
• Analyzing data and using visualization tools to develop user-friendly interactive views to stakeholders that provides various customer insights
• Extracting, cleaning and integrating data from a variety of sources.
• Developing ETL processes
• Streamlining and optimizing processes
• Documenting processes and analytical solutions
• Ad hoc data and analytics support for day-to-day operations

Requirements:

• Relevant Degree in Data Science, Mathematics, Statistics, Actuarial, Engineering or similar.
• Minimum 3 years of experience in a Data Science/Analytics related role
• High proficiency in SAS, SQL, Python, PowerBi
• Experience in building machine learning models. Proficiency in popular machine learning frameworks
• Strong analytical and statistical knowledge
• Experience in the banking sector would be advantageous
• Good communication skills: Ability to present and communicate technical findings to non-technical audience
• Takes initiative, self-starter
• Quick learner and ability to make improvements to existing processes

End Date: August 29, 2025

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Are you someone who can:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Additional Requirements:

• Must have at least 3-5 Years Java Developer experience
• JAVA SE/EE
• JAVA 8; 11; 17
• Good understanding of Cloud Computing (AWS/Azure)
• Spring Boot Framework

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: August 30, 2025

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Are you someone who can:

• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems

Additional Requirements:

• Must have at least 5 Years Java Developer experience
• JAVA SE/EE
• JAVA 8; 11; 17
• Good understanding of Cloud Computing (AWS/Azure)
• Good leadership skills
• Coaching skills
• Spring Boot Framework

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: August 30, 2025

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Are you someone who can:

• Have Telephonic and written communications with an existing client base to provide accurate product information and in line with standards protocols
• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the approved business system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you have:

• Personal Lines (motor Vehicle/Home contents/Portable Possessions)
• Knowledge/experience/exposure - at least 2 years a must (which does not include medical insurance, life cover).
• Completed RE and FAIS qualification will be advantagous
• Minimum Qualification: Grade 12
• Good Telephone and Email etiquette

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.

End Date: August 30, 2025

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Are you someone who can:

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

You will be an ideal candidate if you:

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• Minimum 3 years System Analysis experience
• Have experience with API design & Database design
• Can write technical requirements
• Extensive experience engaging with third parties, creating specifications, logging projects and work requests
• Advance knowledge of the full SDLC
• Have programming experience (advantageous)

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

End Date: August 26, 2025

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Job summary:

• As the backbone of our organization’s IT infrastructure, the mainframe storage environment plays a critical role in ensuring business continuity, data integrity, and operational efficiency. 
• The Systems Engineer will provide specialist high-level technical advice, high-level problem resolution of complex problems, mainframe storage system security and policy implementation monitoring.

Overview of the role and requirements:

• Extensive experience in Mainframe storage systems, handling both routine and complex tasks.
• Advanced Mainframe Storage knowledge: Deep understanding of mainframe systems and storage architectures.
• Scripting and Automation: Proficiency in scripting languages (e.g., REXX, JCL) to automate technical tasks.

You will be responsible for:

• Technical Expertise: Providing advanced technical support and solutions for mainframe storage systems.
• A Mainframe Storage Engineer is essential for proactive monitoring, maintenance, and optimization of storage systems.
• Ensure that the storage environment remains secure, compliant, and resilient against potential threats.
• The systems engineer will be instrumental in supporting strategic projects, ensuring that our storage infrastructure evolves to meet future demands
• Provide second level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurations
• Provide specialist high-level technical advice for high-level problem resolution of complex problems by monitoring system security policy implementation.
• Monitor changes in legislation, regulations, initiatives, and relevant industry practices. Ensure drafting and implementation of appropriate interventions.  Ensure compliance with audit requirements
• Assess, identify, and mitigate potential risks within the IT system engineering environment and comply with governance in terms of legislative, audit and business policy requirements by drafting policies and procedures for the System Engineering Environment
• Manage systems by setting threshold measurements for capacity and infrastructure upgrades and suggest changes
• Manage the System Efficiencies by suggesting and implementing efficient system changes based on research of new and existing technology to align with business needs
• Set timeline and methodology for system, release upgrades and build test packs for regression testing. Access and implement patches and Fixes in test environment and migrate to live

What you will need:

• Advanced problem-solving experience in troubleshooting and resolving complex storage issues
• 9+ years of experience working with mainframe storage systems, handling both routine and complex tasks.
• IT Degree or IT Diploma
• IBM Certified Specialist - z/OS System Programmer: Demonstrates advanced knowledge of IBM z/OS systems.
• IBM Certified Specialist - Storage Technical V2: Focuses on advanced storage management and optimization.
• CompTIA Storage+ Powered by SNIA: Provides a comprehensive understanding of storage networking concepts.
• Certified Information Systems Security Professional (CISSP): Valuable for understanding and implementing advanced security protocols.

We can be a match if you can:

• Strong analytical skills to troubleshoot and resolve complex storage-related issues.
• Effective communication skills to collaborate with other IT teams and explain technical concepts.
• Ability to work effectively in a team environment
• Stakeholder management
• Ability to learn and adapt quickly to new technologies and processes

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

End Date: August 29, 2025

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Overview of the role and requirements:

• To create win-win situations with customers through resolving customer queries and/or complaints in order to retain the relationship
• Assisting customers on inbound, Care, SecureChat and Outbound
• Supporting multiple teams within NAV including Instant Accounting Solutions and NAV Marketplace
• Must be able to navigate between different systems 
• Accounting background / qualification will be an advantage
• Extensive experience in a client facing role

You will be responsible for:

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Investigate new ways to optimise processes
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

What you will need:

• 3+ years' experience in a client facing role

We can be a match if you can:

• Strong communication and interpersonal skills.
• Able to work under pressure
• Good stakeholder engagement

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

End Date: August 27, 2025

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: August 26, 2025

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Job Description

• To generate and sustain new revenue streams across the banking product suite, through the origination and structuring of medium to high complex and medium value deals in the allocated sector/product to enable improved profitability, market share and competitive positioning.
• Dear Future, Deal Maker (Employee Benefits. Group retirement and risk schemes)
• The role requires you to drive Sales and Campaign performance targets by establishing and building sustainable strategic key relationships across Channel and Pillars.
• This role will provide specialist advice and support in the execution of distribution processes, including the attainment of financial metrics aligned to KPI deliverables

Are you someone who can:

• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Deliver customer service through adherence to quality service standards
• Complete all applicable onboarding administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across commercial and within FNB EB
• Contribute to teamwork and inclusivity within team
• Identify opportunities to expand customer base with potentially profitable customers
• Input into the development and continuous improvement of operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels
• Execute, Track and Drive Campaigns
• Compile required sales tracking reports
• Managing own development

You will be an ideal candidate if you have the following:

• NQF 7 or a Relevant Degree
• ADVANTAGEOUS - FAIS accredited
• 1.1
• 1.3
• 1.22
• 1.7
• 1.20
• 1.5
• 1.14
• Min 5 years’ Experience in a similar environment
• Specialist client relationship management experience
• Investment Product Knowledge  
• Professional/Technical learning 
• Financial Awareness 
• Innovative Thinking 
• Results Orientation 
• Effective Communication - Good Communication skills
• Networking
• Proficient in Excel, Word, and PowerPoint
• The ability to adapt and being flexible

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment

End Date: August 29, 2025

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Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: August 29, 2025

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Job Description

To serve as a full financial services advisor by providing appropriate savings, investment and estate planning advice, expertise and support to high income clients, with a focus on investments.

• Achieve gross production target as indicated in scorecard.
• Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand approved investment and risk products.
• Be an ambassador for FNB as a financial service provider encompassing our internal values and ethical standards.
• Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Ensure that the quality of advice remains high and consistent and in line with FNB’s investment philosophy and product approved matrix.
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Develop networks and build alliances to build and strengthen internal support bases.
• Engage in cross-functional activities. 
• Collaborate across boundaries and finds common ground with a widening range of stakeholders. 
• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
• Inform and educate customers on products and services to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
• Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner.
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Analyse financial information obtained from clients to develop a financial plan or proposal using the correct tools.
• Formulate proposals in cash management, risk needs, investment planning, estate planning, or other areas to help clients achieve their financial goals.
• Investigate available investment opportunities to determine compatibility with client financial plans.
• Review clients' financial plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
• Monitor financial market trends to ensure that client plans are responsive.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Ensure optimal usage and protection of business assets.

End Date: August 29, 2025 

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Job Description

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

End Date: August 29, 2025

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Job Description

Hello Future AI Engineer

• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Are you someone who can:

• Assist in training, testing, and fine-tuning ML and LLM models as part of larger projects
• Help collect, clean, and preprocess datasets for use in AI pipelines
• Work on small components of AI systems such as prompt crafting, inference scripts, or evaluation tasks
• Perform exploratory data analysis and create visualizations to support modeling efforts
• Collaborate with senior engineers to understand system requirements and deployment workflows
• Write clear, well-documented code and participate in code reviews
• Conduct basic research into AI tools and libraries and summarize findings for the team
• Participate in team meetings and contribute to a learning-focused, inclusive development culture

​You will be an ideal candidate if you:

• Have a Bachelor of Science degree in a relevant field
• Have 1 to 2 years of experience in AI
• Are proficient in Python and familiar with frameworks like TensorFlow or PyTorch

You will have access to:

• Opportunities to network and collaborate
• Challenging work that pushes boundaries
• A culture of innovation and continuous learning

We can be a match if you are:

• Curious & courageous – driven by a desire to learn and explore
• Obsessed with mastery – always striving to improve and excel
• Passionate about ethical AI and responsible innovation

Key Responsibilities:

• Design, develop, and maintain full stack applications that integrate with AI agents built in Copilot Studio.
• Build and optimize conversational flows, triggers, and actions using Copilot Studio and Power Automate.
• Integrate AI agents with external APIs, databases, and enterprise systems.
• Collaborate with cross-functional teams to deliver intelligent, user-centric solutions.
• Stay current with AI trends and rapidly evolving platforms, continuously learning and applying new tools.

Required Skills & Experience:

• Proficiency in Python and basic understanding of key libraries (e.g., NumPy, Pandas, scikit-learn)
• Familiarity with foundational machine learning concepts such as classification, regression, and clustering
• Basic understanding of deep learning and neural networks, especially transformer models
• Exposure to machine learning frameworks such as PyTorch or TensorFlow (projects or coursework acceptable)
• Interest in LLMs, conversational AI, or agentic systems (some hands-on experience preferred)
• Familiarity with version control tools (e.g., Git) and basic software development practices
• Willingness to learn MLOps tools (e.g., MLflow, HuggingFace, LangChain)
• Some experience of cloud services (e.g., AWS, GCP, or Azure) and containerization tools (e.g., Docker, Kubernetes)
• Willingness to learn LLM/AgentOps or ML pipeline tools
• Awareness of ethical considerations in AI development
• Strong curiosity, communication skills, and desire to grow within a collaborative AI team

Nice to Have:

• Experience with Google AgentSpace or similar conversational AI platforms.
• Experience building and managing MCP servers.
• Familiarity with n8n or other workflow automation tools.
• Exposure to Microsoft 365, Teams, or Dynamics 365 integrations.
• Background in AI/ML, NLP, or chatbot development.

What We’re Looking For:

• A fast learner who’s excited about the evolving AI landscape.
• Someone who’s proactive, collaborative, and solution-oriented.
• A developer who’s not afraid to experiment with new platforms and technologies.

End Date: September 5, 2025

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Job Description Summary 

• We're on the lookout for a talented Data Scientist II to join our FNB Connect Pricing and Portfolio team to shape the future of SIM pricing and telecommunication within Banking! 
• The role will focus on enhancing SIM pricing strategies, enabling the value of connectivity, optimizing SIM propositions, and driving deeper integration with banking services to deliver holistic customer value.

Are you someone who:

• Demonstrates strong analytical skills and seeks to apply mathematical and statistical concepts to business contexts, particularly in pricing.
• Possesses knowledge or experience in quantitative analysis, financial modeling, or financial analytics.
• Has knowledge and understanding of Income Statement elements (advantageous but not a requirement)
• Has relevant experience with data preparation for analysis such as data collection, data cleaning and data manipulation.  
• Is a self-starter with the ability of finding new ways of solving problems.
• Can run with analytical projects from the identification of the business problem up to implementation.
• Enjoys stakeholder management with the ability to communicate complex concepts to non- technical stakeholders.
• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
• Participate in building of statistical models and data analysis to inform decision making and address business needs.
• Contribute to innovation by finding faster and more accurate ways of working.
• Contribute to teamwork and inclusivity within the team.
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Intermediate to advanced coding skills in SQL & SAS
• Competent to work with Microsoft tools (Word, Excel & PowerPoint).

What you can expect from the role

• Taking ownership of the MVNO (SIM) Portfolio
• Financial Modelling/Analysis within Pricing (Revenue, Margins, Net profits, Utilization, Optimisation)
• Applying statistics and analytics within the telecommunication space
• Forecasting and Optimisation
• Following and setting up pricing frameworks and principles
• Support new product development and business casing
• Portfolio Management
• Guide business with insights/analytical analysis to make informed decisions

You will be an ideal candidate if you:

• Minimum Qualification: B Degree in Mathematical Sciences, Statistics, Actuarial Science
• Preferred Qualification – Honours Degree in Mathematical Sciences, Statistics, Actuarial Science
• Experience – Minimum 3 years relevant data science or quantitative analysis experience
• Analytically strong with a desire to apply statistical and mathematical techniques in the business setup
• Has relevant experience with data preparation for analysis such as data collection, data cleaning and data manipulation.  
• Has knowledge of/or experience in Quantitative analysis and Model building.  
• Intermediate to advanced SAS and Excel skills.

You will have access to:

• The opportunity to engage with different teams with the bank and business unit which gives you a holistic view of the different components of the business (product, finance, operations, BI, Sales)
• Get an understanding of the income statement and the underlying levers of profitability
• Continuously review and proactively optimize the SIM Portfolio to ensure margins remains net positive.
• Focus on enhancing the pricing process and identifying untapped opportunities within the existing customer base.
• Solving for business problems in a creative manner

End Date: August 30, 2025 

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Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: August 29, 2025

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Job Description

• The Internet Capability Specialist Search is responsible for planning, executing, and optimising paid Search campaigns across Google ads and is also responsible for: data, tech, AI and campaign execution within their stickers in Google Ads.
• This requires cross functional collaboration with several BU’s and teams in FRG, including Channels, Sub Segments, Retail and Commercial Sales and Interactions Enablers for the end-to-end data and campaign flows into and from Internet Capability.
• A strong vision, energy, passion, and the desire to learn is required, as well as the ability to work effectively across a broad spectrum of people.

Are you someone who can:

Manage Campaigns

• Build campaigns and manage campaign budgets effectively, ensuring optimal performance in line with stakeholder KPIs.
• Optimize campaign settings, including bids, budgets, ad copy, and keywords, to improve performance.
• Continuously monitor campaign performance metrics (impressions, clicks, conversions) and make data-driven adjustments for optimal results.
• Ensure campaigns adhere to Google Ads best practices and client guidelines.

Deliver Reporting and Strategic Insights

• Pull monthly/ bi weekly performance reports
• Develop insights and ways forward to improve campaign performance

Collaborate and Communicate

• Work closely with account managers and other team members to ensure successful campaign execution and stakeholder satisfaction.
• Maintain clear communication with all teams, keeping them informed of campaign progress and results.
• Stay up to date on the latest trends and best practices in data, tech & AI.

Experience and Skills

• 2 years’ experience in a campaign management/performance role, managing high-performance data-driven campaigns in Google Ads.
• Strong understanding of Google Ads best practices and campaign optimisation.
• Proven ability to conduct keyword research, audience targeting and write compelling ad copy.
• Experience with Google Analytics and other marketing analytics tools advantageous.
• Ability to work independently and as part of a team.

Requirements:

• NQF level 6 qualification.
• Google industry certifications required (Google Ads, SA360 advantageous)
• Other digital marketing, analytical, and/or media qualifications.

You Will Have Access To:

• Opportunities to network, collaborate, and work across segments and teams.
  A challenging work environment.
• Opportunities to innovate and add value to team, leadership, and business effectiveness.

We Can Be a Match If You Are:

• Curious & courageous - you're driven by always wanting to know more and learn more, and you're brave enough to explore new ideas.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to achieve it.
• Open to ongoing personal mastery & development.

End Date: August 30, 2025