IT Customer Relationship Manager at FNB South Africa

Job Description

To manage the relationship with current potential customers to balance return on investment Negotiates and executes service level agreements

• Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services·
• Management functions.
• Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition·
• Project co-ordination.
• Matrix management.
• Resources management (software/hardware).
• Analyse trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.
• Ensure that regular Hogan Technology performance feedback to client takes place via Service Level Meetings.
• Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.

End Date: August 28, 2025