IT Customer Relationship Manager at FNB South Africa August, 2025

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- IT Customer Relationship Manager at FNB South Africa
- View Jobs in Banking / Financial Services / View Jobs at FNB South Africa
Posted: Aug 25, 2025

Deadline: Sep 5, 2025
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In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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IT Customer Relationship Manager
- Job Type Full Time
- Qualification Bachelors
- Experience
- Location Gauteng
- City Johannesburg
- Job Field Customer Care, Success and Service , ICT / Computer
Job Description

To manage the relationship with current potential customers to balance return on investment Negotiates and executes service level agreements
- Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services·
- Management functions.
- Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition·
- Project co-ordination.
- Matrix management.
- Resources management (software/hardware).
- Analyse trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.
- Ensure that regular Hogan Technology performance feedback to client takes place via Service Level Meetings.
- Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.
End Date: August 28, 2025
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Method of Application

Interested and qualified? Go to FNB South Africa on firstrand.wd3.myworkdayjobs.com to apply

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IT Customer Relationship Manager at FNB South Africa

IT Customer Relationship Manager

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IT Customer Relationship Manager at FNB South Africa

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