Call Centre Agent at Rosebank International

Job Purpose:

• To recruit new students through the application of the Rosebank International methodology, effective stakeholder relationship management and brand awareness.

Duties & Responsibilities:

Cold Calling

• View existing student databases and contact existing students for referrals.
• Contact parents of existing students and enquire about sibling's prospective enrolment at Rosebank College.
• Resurrect in-active students from database.
• Contact prospective students to market the brand.

Telephonic Consultations

• Make initial telephonic contact with prospective students.
• Introduce the brand.
• Invite them for telephonic interviews to discuss prospective career options.
• Set up telephonic consultations.
• Explain the purpose of the interview and the process.
• Acquire and capture student's details on the database.
• Present the Rosebank College philosophy.
• Ask career-specific questions to establish a course of interest.
• Discuss the course/s in detail.
• Check for understanding.
• Respond to the prospects’/ student's queries and concerns.
• Advise students/prospects regarding acceptance into Rosebank College
• Build rapport with the students during the interview process.
• Advise students of the application closing date.

Minimum Requirements:

Qualifications

• Matric (NQF Level 4 Qualification)
• Sales qualification - Ideal

Experience

• Sales experience (1 Year)

Key Competencies

• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline-orientated and can work well under pressure.
• Be able to work in a team environment. 
• Effective communication skills

Closing Date 02 October 2026