Call Centre Agent - Kempton Park at FlySafair

RESPONSIBILITIES:

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information;
• Communicate with customers both verbally and in writing.

REQUIREMENTS:

• Grade 12;
• One (1) to four (4) years’ experience in a Call Centre Environment;
• Travel or relevant qualification will be an advantage; 
• Excellent communication in English – speak, read and write;
• Solid computer literacy;
• Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;
• Own transport would be an advantage.