Aviation Job Vacancies at FlySafair

RESPONSIBILITIES:

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information;
• Communicate with customers both verbally and in writing.

REQUIREMENTS:

• Grade 12;
• One (1) to four (4) years’ experience in a Call Centre Environment;
• Travel or relevant qualification will be an advantage; 
• Excellent communication in English – speak, read and write;
• Solid computer literacy;
• Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;
• Own transport would be an advantage.

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RESPONSIBILITIES:

• Manage costs by engaging suppliers for the most effective rates;
• Monitor and negotiate and/or renegotiate service provider contracts when services are added or removed;
• Motivate for any additional contract relating to purchasing;
• Manage third-party relationships;
• Produce and share all reporting on SLA requirements;
• Monitor compliance of documented policies and procedures on services around the aircraft/s and airport/s;
• Oversight of ground handling contracts and enforcement of such;
• Enforce SGHA penalty clause as a result of non-compliance;
• Ensure adherence to internal company policies and procedures and adherence to relevant legislation;
• Drive On Time Performance;
• Review planned resource demand as per published/current schedule from line managers;
• Maintain a high level of customer service across domestic and regional operations;
• Provide leadership to external service provider/clients and internal departments;
• Determine effective communication channels and implement change where needed;
• Review and identify skills development areas for succession planning;
• Manage the performance of managers;
• Manpower Planning;
• Ensure company policies and procedures are compliant with health and safety regulations;
• Ensure compliance with the company code of conduct;
• Forge relationships with Airport Authority, Regulators and Service providers to influence any decisions that could impact operational continuity.

REQUIREMENTS:

• Matric/Grade 12 National Certificate;
• Diploma/degree in travel and tourism or aviation will be an added benefit;
• Minimum of 10 years aviation experience, of which, 5 years must be management experience;
• Experience in the following areas:
• Baggage handling
• Passenger Handling
• Operations
• Cargo Handling
• Experience working with IOSA and ISAGO audit requirements and engagements;
• Commercial knowledge on Ground Handling agreements.

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RESPONSIBILITIES:

• Assist Cabin, Ground and Flight Deck Crew with Uniform fittings and queries;
• Laisse with Johannesburg regarding any uniform discrepancies;
• Assist Cabin, Ground and Flight Deck Crew with Parking;
• Attend regular Uniform and Parking meetings to stay informed;
• Attend training administration meetings;
• Assist in the unboxing, stock replenishment and ensure enough levels of all stock;
• Assisting Crew Administrator with documentation for Flight Deck Crew and ad-hoc duties as and when required;
• Answering of phones and general office duties.

REQUIREMENTS:

• Grade 12;
• Relevant tertiary education will be an added advantage;
• Ability to multi-task and work effectively in a fast paced environment;
• Previous operations experience would be beneficial;
• Strong administrative skills;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook).

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RESPONSIBILITIES:

• Assist with the day-to-day management of accounts that the airline runs with third parties including but not limited to travel tour operators (wholesalers), Travel Agents, and corporate clients;
• Assist with invoices and report on reservations made on behalf of clients;
• Provide status report to clients;
• Attend to queries (internal and external);
• Perform general admin duties;
• 90% of calls need to be answered within 1 minute of ringing;
• All email queries are to be responded timeously;
• To answer calls and/emails or other communications from passengers and prospective passengers;
• Generate and follow through with group quotations and bookings and guide clients throughout the process.

REQUIREMENTS:

• Grade 12 certificate;
• 2 years’ experience in an Administrative role;
• Experience as a client-facing key account representative (Essential);
• Experience in travel/bookings is essential;
• Must have training in CRM systems, Phone Systems and Reservation systems (Essential);
• Knowledge of basic reporting;
• Proficient in Microsoft Outlook and Excel