Junior Key Accounts Consultant - Kempton Park at FlySafair

RESPONSIBILITIES:

• Assist with the day-to-day management of accounts that the airline runs with third parties including but not limited to travel tour operators (wholesalers), Travel Agents, and corporate clients;
• Assist with invoices and report on reservations made on behalf of clients;
• Provide status report to clients;
• Attend to queries (internal and external);
• Perform general admin duties;
• 90% of calls need to be answered within 1 minute of ringing;
• All email queries are to be responded timeously;
• To answer calls and/emails or other communications from passengers and prospective passengers;
• Generate and follow through with group quotations and bookings and guide clients throughout the process.

REQUIREMENTS:

• Grade 12 certificate;
• 2 years’ experience in an Administrative role;
• Experience as a client-facing key account representative (Essential);
• Experience in travel/bookings is essential;
• Must have training in CRM systems, Phone Systems and Reservation systems (Essential);
• Knowledge of basic reporting;
• Proficient in Microsoft Outlook and Excel