Call Centre Agent (New Accounts) at Mr Price Group

JOB DESCRIPTION

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally. 

RESPONSIBILITIES

• Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

QUALIFICATIONS

• Grade 12
• 1 year call centre experience - in new accounts environment 
• Knowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)