Call Centre Agent - Randburg at Impact

Job Description

• Are you passionate about Sales?
• Join our dynamic sales team!
• We are seeking dynamic, motivated, and results-driven Outbound Sales Agents to join our team in promoting and selling energy contracts to residential and business customers. This role is ideal for individuals with strong sales skills, excellent communication abilities, and a customer-focused attitude.
• As an Outbound Sales Agent, you will play a key role in reaching out to prospective customers, understanding their energy needs, and offering tailored energy solutions to meet those needs.

Responsibilities:

• Make outbound calls to potential customers using warm leads, cold calls, and referrals to sell energy contracts.
• Identify and assess customer needs and offer the most suitable energy solutions while explaining contract benefits and cost savings.
• Maintain a comprehensive understanding of energy plans, including tariffs, discounts, terms, and regulatory requirements.
• Provide exceptional customer service.
• Qualify leads and secure appointments with interested clients
• Meet and exceed monthly appointment targets
• Adhere to all regulatory guidelines and company policies related to energy sales, including providing accurate and transparent information to customers.

Requirements:

• Excellent communication and negotiation skills/Excellent accent/ Fluent English
• Call Centre/ Sales Experience
• Strong understanding of the UK market and business environment
• UK Sales experience will serve as an advantage
• Ability to work in a fast-paced, target-driven environment
• Proficient in using CRM software and basic computer applications
• Matric. Bachelor's degree in a related field will serve as an advantage