Call Centre Agent at Talksure Pty Ltd

KEY RESPONSIBILITIES

• Make outbound calls to customers to interact with them, identify needs and promote the product/service.
• Script adherence.
• Maintain a high degree of product knowledge.
• Build positive work relationship with customers to enhance the image and public perception of the company.
• Time Management.
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament.
• Ensure daily shift call quotas and set targets are achieved.
• Maintaining and improving quality and compliance by adhering to the standards and guidelines.

JOB SPECIFICATION/COMPETENCIES (MINIMUM)

• Matric
• Minimum 9 months Outbound Sales experience
• Clear Dofa
• FAIS/RE Advantageous
• Excellent written and verbal communication skills
• Work well under pressure.
• Target Driven
• Self-motivated
• Clear credit and Criminal Record