Call Centre Operator - IIE HSM & CCS - Johannesburg at ADvTECH

PRIMARY PURPOSE OF THIS JOB:

To recruit new students through the application of the Capsicum Culinary studio and IIE School of Hospitality and Service Management methodology, effective stakeholder relationship management and brand awareness.

KEY RESULT AREAS:
Cold Calling

• Views existing student database and contacts existing students for referrals.
• Contacts parents of existing students and enquires about sibling's prospective enrolment at CCS & IIE HSM.
• Resurrects in-active students from database.
• Contacts prospective students to market the brand.

Telephone Consultation 

• Makes initial telephonic contact with prospective students.
• Introduces the brand.
• Invites them for telephonic interviews to discuss prospective career options.
• Sets up telephonic consultations.
• Explains the purpose of the interview and the process.
• Acquires student's details for the database.
• Captures student's details on the database.
• Presents CCS & IIE HSM philosophy.
• Asks career specific questions to establish course of interest.
• Discusses the course/s in detail.
• Checks for understanding.
• Responds to the prospects’/ student's queries and concerns.
• Advises students/prospects that the acceptance into CCS and IIE HSM is subject to them meeting the entrance criteria of the respective course.
• Builds rapport with the students during the interview process.
• Advises students of the application closing date.
• Persuade students to fill out the application form before ending the call (within the terms and conditions as set out in Consumer Protection Act)

QUALIFICATION REQUIREMENTS:

• Matric Certificate 
• Sales & Marketing Diploma (Ideal)

SKILLS REQUIREMENTS:

• Telephone Etiquette
• Advanced Oral & Written Communication
• Valid drivers license & own vehicle 
• Time Management & Planning
• Willingness to Learn
• Customer Service Focused
• Target driven with an ability to handle pressure

EXPERIENCE REQUIREMENTS: 

• 1-2 years in a target driven sales environment with presentation to all levels.
• 1 year sales experience and customer service experience