Call Centre Operator at Truworths

Key Responsibilities    

• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Collections Call.
• Quality of Credit Line Affordability Calculations.
• Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
• Administration - demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
• Quality of Call Ending

Qualifications and Experience 

• Matric or equivalent qualification

Experience / Knowledge:

• Previous relevant experience is advantageous

Competencies    

Technical:

• Computer literate (Excel, Word)

Behavioural:

• An ability to focus and concentrate
• Excellent customer relations and people skills
• Excellent communication skills and writing skills in English
• The ability to work independently, in a fast paced environment
• Accuracy and attention to detail
• An ability to focus and concentrate
• Proactive, self-motivated and flexible
• Problem solving skills.
• Telephone Personality – displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.