Job Opportunities at Truworths

Job Description    

We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.

Key Responsibilities    

• Weekly and monthly sales targets
• Make over’s
• Know products of your counter and other houses
• Admin and paperwork
• Stock take and stock counts
• Housekeeping (i.e. keeping the counter clean)
• Liaise with Representatives
• Promotions and events

Qualifications and Experience    

Experience / Knowledge:

• 1 year experience working with cosmetic products
• Basic understanding of how to do makeovers

Competencies    

• Excellent communication skills
• Good admin knowledge
• Target driven

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Key Responsibilities    

We are looking for a self-motivated individual with proven retail management experience and the ability to work within a fast-paced, ever-changing environment. This focused and experienced retail professional, must share our commitment to fashion, quality and customer service excellence and will assist in maximizing turnover and profits; controlling expenses within budget and improving the visual appeal and customer service of all stores based in his/her area. The incumbent will be responsible for managing and meeting KPI’s in 6-8 stores.

Qualifications and Experience

• Matric (a business-related qualification will be an advantage)

Experience / Knowledge:

• Previous experience as an Area Manager of multiple stores

Competencies    

• Strong retail business acumen and trader mentality
• Target and turnover driven, whilst being security conscious
• Good administration, planning and time management skills
• Good interviewing and recruitment skills
• Excellent management and IR skills
• Strong leadership, training and coaching skills – able to motivate and inspire
• Energetic, self-motivated and resilient with a flair for fashion
• Excellent verbal and written communicate skills (computer literate)
• Knowledge of merchandising principles and fashion
• Customer centric

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Key Responsibilities    

• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Collections Call.
• Quality of Credit Line Affordability Calculations.
• Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
• Administration - demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
• Quality of Call Ending

Qualifications and Experience 

• Matric or equivalent qualification

Experience / Knowledge:

• Previous relevant experience is advantageous

Competencies    

Technical:

• Computer literate (Excel, Word)

Behavioural:

• An ability to focus and concentrate
• Excellent customer relations and people skills
• Excellent communication skills and writing skills in English
• The ability to work independently, in a fast paced environment
• Accuracy and attention to detail
• An ability to focus and concentrate
• Proactive, self-motivated and flexible
• Problem solving skills.
• Telephone Personality – displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.