Call Centre Operator X2 - Roodepoort at IIE MSA and IIE Varsity College

Duties and Responsibilities:

• Fulfilling Telesales Function 
• Fulfilling the telesales function by making initial telephonic contact with students.
• Scheduling interviews with the students in line with set targets.
• Explaining the purpose of the interview and the process.
• Acquires and capturing student's details for the database.
• Asks career specific questions to establish course of interest and explaining details.
• Managing call hit/booking/and interview arrival rates for optimal results. 
• Responds to prospect/ student requires and concerns.
• Completes confirmation calls/ reschedule interviews.
• Completes CRM (Customer Relations Management) records to track activity.

General Activities 

• Assist the Head: Student Recruitment (Full Time) with any related admin/ marketing tasks.
• Assisting the Admission Centre Co-ordinator with capturing of registration documents during peak periods.
• Capturing of database.

Competencies required:

• High level of accuracy required in both typing and data capturing
• Well spoken over the telephone
• Excellent organisational and administration skills

 Minimum Qualification required:

• Matric essential, relevant tertiary qualification is recommended however not essential.

Minimum Work Experience required:

• Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.