Call Centre Operators X4 (Fixed-Term Contract) at IIE MSA and IIE Varsity College

Duties and Responsibilities:

• Fulfilling Telesales Function 
• Fulfilling the telesales function by making initial telephonic contact with students.
• Conducting a needs analysis and establishing a course of interest. 
• Conduct basic preliminary assessment of admission criteria. 
• Scheduling consultations with the students in line with the targets.
• Explaining the purpose of the consultation process. 
• Acquire and capture prospective student details in the system. 
• Responds to prospective student details in the system.
• Conduct follow up calls to close prospective student leads.
• Conduct follow up calls to reschedule consultations. 

General Activities

• Assist the Head: Student Recruitment with any related/marketing tasks.
• Assisting the Admission Officer with capturing of registration documents during peak periods.
• Capturing of database.

Competencies Required:

• High level of accuracy required in both typing and data capturing
• Well spoken over the telephone
• Excellent organisational and administration skills

Minimum Qualification Requirements:

• Matric essential, relevant tertiary qualification is advantageous.

Minimum Work Experience Requirements:

• Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.