Call Centre Sales Agent (Fixed Term Contract) at MWEB

Main Purpose of the Job:

• Present, promote and sell products/services
• Perform cost--benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Job Output:

• Present, promote and sell products/services Perform cost--benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Skills and Competencies:

• Ability to work with limited supervision
• Attention to detail
• Self-motivated
• Patience, persistence, and a positive attitude
• Team player
• Ability to work in a fast paced and pressurized environment.
• Strong sales ability, objection handling, need creation
• High degree of self-management, responsibility, and accountability

Requirements

• Matric Grade 12
• Clear criminal record
• 2-year sales experience (mandatory)
• Basic computer literacy
• ISP experience advantageous