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  • Posted: Apr 17, 2024
    Deadline: Not specified
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    Our Purpose Statement Empowering business and society through people and technology On 1st August 2019, we announced the launch of our new ICT brand, a brand our people will take forward to deliver ICT services in South Africa and EMEA markets. A big part of our new ICT brand is that it's been designed for us, the people to serve our clients as one, a...
    Read more about this company

     

    Call Coordinator

    The Role

    • iOCO Infrastructure Services: Where Challengers and Innovators Thrive!
    • We are seeking a Call Coordinator with strong communication skills, professionalism, and multitasking abilities to join our team. 

    Skills and Experience

    What you’ll do:

    • Call Management
    • SLA Reporting
    • Productive Time
    • Call Escalations
    • Call Updating and Quality Assurance

    Your expertise:

    • Minimum 1 – 2 years Call Coordinator Experience
    • Microsoft Office Knowledge
    • Basic IT knowledge 

    Qualifications required:

    • ITIL Foundation V4
    • Soft Skills Certificates
    • Administrative Certification 

    Method of Application

    Interested and qualified? Go to iOCO on careers.ioco.tech to apply

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