Jobs Open at iOCO

The Role

• iOCO Infrastructure Services: Where Challengers and Innovators Thrive!
• We are seeking a Call Coordinator with strong communication skills, professionalism, and multitasking abilities to join our team. 

Skills and Experience

What you’ll do:

• Call Management
• SLA Reporting
• Productive Time
• Call Escalations
• Call Updating and Quality Assurance

Your expertise:

• Minimum 1 – 2 years Call Coordinator Experience
• Microsoft Office Knowledge
• Basic IT knowledge 

Qualifications required:

• ITIL Foundation V4
• Soft Skills Certificates
• Administrative Certification 

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The Role

• iOCO Infrastructure Services Invites You to Explore Possibilities.
• We are seeking a Network Engineer I who will play a vital role in supporting the organization's network infrastructure, ensuring reliable connectivity, security, and performance to facilitate the efficient operation of business processes and applications.

Skills and Experience

What you’ll do:

• Performance of day-to-day networking tasks to ensure network reliability, availability, and serviceability within minimal interruption.
• Network technology upgrade or expansion projects, including installation of hardware, software and integration testing, as well as coordinating these activities without disturbing function of other systems.
• Work closely with internal and external teams for problem resolution.
• Configuration of functional networks (LAN, WLAN, WAN)
• Configure and install software, servers, routers, and other network devices.
• Monitor the network to ensure optimum performance, reliability, and availability.
• Create, oversee, and test security measures (e.g., access authentication and disaster recovery)
• Contribute to the technology lifecycle & roadmap for the technologies in scope, including technology absorption & risk, technology refresh, migration & retirement strategies.
• Maintain complete technical documentation.
• Provide recommendations on improvements to network performance (capacity, availability, and scalability)

Your expertise:

• Minimum 2+ years of hands-on experience in network device configuration and troubleshooting
• Solid understanding of the OSI or TCP/IP model
• Understanding of networking protocols and standards (link aggregation protocols, spanning tree (STP, RSTP, MSTP) Routing Protocols (RIP, BGP, OSPF, EIGRP, IS-IS), Access Control List (ACL), Network Address Translation (NAT) and WLAN)
• Experience working on switch, router, firewalls and wireless devices (WLAN)
• Troubleshooting skills.
• Have experience working with one of the following vendors: Juniper, Fortinet, Cisco, and Aruba
• Able to work independently and good communication skills

Qualifications required:

• Matric
• Degree or Diploma in Information Technology or related discipline
• Valid CCNA or JNCIA or higher,
• Fortinet NSE4 advantage

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Skills and Experience

What you’ll do:

• Build and nurture strong relationships with clients, understanding their business goals and ensuring that our services align with their needs.
• Qualify, develop, and maintain Software Development offerings, and product knowledge, research consumer needs, and identify how our solutions can support these.
• Generate leads and grow existing relationships, maintaining an accurate, detailed client portfolio.
• Develop and maintain a renewal base of a minimum of 80% of the business.
• Make cold calls and perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tactics.
• Collaborate with business delivery managers to improve their offerings and to ensure a realistic view of proposals.
• Work with other Client Directors and Account Managers to design industry-specific but tailored solutions.
• Utilize CRM effectively to ensure standard processes during all sales stages.
• Conduct month-end and year-end close processes and provide required reporting to Management.
• Responsible for proactive hunting of new business and growth (farming) across all internal channels and with LOB clients as well as potential clients.
• Assist with and drive relevant leads and or prospects to closure/ next stage of progress.
• Assist and drive tenders with Advisory and Management teams.
• Own the Software Development marketing and sales collateral.
• Assist Client Directors, Key Account Managers, Business Heads, and other Account Executives with specific sales or any related sales actions required.
• Realize revenue and margin targets and maximize sales opportunities by connecting client needs with our offerings and solutions.
• Build solid relationships and display an understanding of the client industry, business environment, and strategy to identify current and future opportunities.
• Develop open and effective channels of communication with all stakeholders.
• Complete Sales proposals or assist/ contribute towards the completion of proposals (if multi-BU opportunity).

Your Expertise:

• Experience in solution selling and Software Development services: 2 years (min.)
• Exceptional Communication skills.
• Function-related experience within a Software Development environment: 5-10 years (Desired).
• SDLC Project experience: 5 years.
• Have a strong understanding of the Software Development Life Cycle including Planning, Analysis, Design, Implementation, Testing, Deployment, and Maintenance.
• Experience in solution sales, the sales process, and the ability to generate leads through direct or indirect relations with clients.
• Further, develop relationships and must have the ability to close deals.
• Stay informed about industry trends, emerging technologies, and competitor offerings to identify opportunities for innovation and differentiation.
• A quick learner with strong listening and negotiating skills, and with a presence who can showcase our Software Development offerings in a compelling way to the sale and add value to our clients.
• Tracking CRM actively managing activities and driving sales through the pipeline.

Qualifications Required:

• Grade 12 certificate or equivalent
• Relevant Degree or Diploma in Business Management
• Relevant certification

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What you’ll do:

• Design, develop, and maintain conceptual, logical, and physical data models to support business requirements and data analysis needs.
• Collaborate with business stakeholders to understand data requirements and translate them into effective data models.
• Work closely with database administrators and developers to implement data models in database management systems (DBMS) and data warehouses.
• Perform data profiling and analysis to assess data quality and identify opportunities for data model enhancements.
• Optimize data models for performance and scalability, ensuring efficient data storage and retrieval.
• Document data models, data dictionaries, and metadata to facilitate data governance and knowledge sharing.
• Stay updated on industry best practices and emerging trends in data modeling and database technologies.

Skills and Experience

Your expertise:

• Proven experience working as a Data Modeler or Database Designer in a similar role.
• In-depth knowledge of data modeling concepts and techniques, including conceptual, logical, and physical data modeling.
• Strong SQL skills and experience working with relational databases (e.g., Oracle, SQL Server, PostgreSQL).
• Experience with data warehousing concepts and technologies (e.g., Kimball methodology, star schema, snowflake schema).
• Excellent analytical and problem-solving skills, with the ability to understand complex business requirements and translate them into effective data models.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment and interact with stakeholders at all levels.

Personal Attributes:

• Proven ability to work creatively and analytically in a problem-solving environment
• Confidence to express ideas as part of a team
• Excellent communication (written, oral) and interpersonal skills.
• A Self-Starter capable of working under pressure
• Curious and engaged in Continuous Learning and Professional Development

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Skills and Experience

What you’ll do:

• You will be responsible for driving systems strategy integrating diverse systems into a coherent enterprise model.
• Use your expert knowledge in TOGAF, COBIT, ZACHMAN, and UML to establish functional architecture and take the business to its next exciting level.
• Accountable for:
• Developing, and maintaining the organization's IT architecture.
• Review and evaluate the current state of the organization architecture (‘as-is) to identify duplications, what is working, and what is not working, and measure the health of key business processes that are supported by the current architecture.
• Recommend and develop the future state-to-be architecture to ensure a road map for the organization to follow.
• Build the transition architecture to connect the current to the future state by creating an iterative roadmap to get to the desired state.
• Recommend and provide changes to the business in easily digestible iterative changes instead of a ‘big bang’ approach where everything needs to change at once.
• Work in liaison with business stakeholders to develop Business Architecture Roadmaps containing tactical and strategic initiatives to reach target business capabilities.
• Identify and resolve dependencies and impacts across the architecture landscape.
• Design solutions based on business requirements that align with Reference Architecture policies and standards.
• Provide expertise in designing solutions for custom requirements.
• Collaborate with internal/external stakeholders and conduct stakeholder reviews of architecture roadmaps and designs.
• Determine Enterprise Architecture policy and standards definition and evolution and work with PMO to coordinate project pipeline management.
• Engage relevant peers from other disciplines or domains during the implementation of Solution Architecture/Design.
• Evangelize and syndicate high-level Enterprise Architect strategy across the enterprise and to the Company’s key stakeholders.
• Accountable for building a defined life cycle around reviewing the future state enterprise architecture.

Qualifications Required:

• BSC Computer Science Degree / BTech Information Technology.

Your Expertise:

• 10 years experience in an enterprise software development position.
• 5 years experience in an Enterprise/Solution Architect role.
• TOGAF certification is an added advantage.
• Familiar with the relevant Information Technology governance and legislative framework (such as COBIT, ITIL, TOGAF, SDLC, ASAP, SOA).

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Skills and Experience

What you’ll do:

• Provide thought leadership regarding the application of technology to resolve logistics and supply chain challenges (and efficiency improvements in general).
• Leadership and mentoring of the development team.
• Interaction with Clients (internal and external) to analyze and specify requirements.
• Design and implementation of new solutions.
• Support and enhancement of existing solutions.
• Guidance and adherence to agile software development process.
• Coding standards and quality.
• Communicate this strategy by presenting and discussing current and future versions of the solution/s at a senior level.
• Keep abreast and be informed of changes in IT technology and market trends.
• Manage and oversee the roll-out of application and software development strategies and plans to internal clients.
• Ensure that application and software development addresses the needs of the clients.
• Create and present professional proposals and presentations that respond to client needs.
• Orchestrate internal resources and technology offerings to improve client service and from an IT technology service offering perspective, assist the company to secure new business contracts.
• Embark on ongoing improvement initiatives that will enhance business applications and their integration, resulting in efficiencies for the organization.
• Ensure synchronization between business applications, processes, user requirements, and systems.
• Supervise and control the workflow of the application development area.
• Ensure the development and enhancement of IT systems and processes.
• Form part of the IT Application Development Management Team and be jointly responsible for the setting of strategic objectives for IT business.
• Be responsible for client relationship management.
• In conjunction with the other Application leads and the Application Development Manager, create strategic goals and ensure that it is converted into easily implemented plans.
• Lead overall strategy and direction for the application development teams in Web, GUI, and Mobile.
• With the input from Heads of Development and the Solutions Architect be responsible for the technology vision and planning process that will regularly evaluate existing technology, current information systems, staffing, and research new solutions and technologies to make informed recommendations and/or to initiate the changes.
• Bridge the silos/disconnect between the various development teams and ensure a decrease and eventually the elimination of the occurrence of fragmented application development.
• Ensure adherence to the software development life cycle, protocols, and compliance in terms of good practice.
• Oversee and direct the development and implementation of software applications.
• Ensure timely and accurate delivery of technology products and services to the client.
• Oversee current system enhancements; and, Oversee the management of internal/external application upgrades and ensure that it is in line with the departmental and broader business strategy.
• Willingness to be on standby after hours as per job requirements.

Qualifications Required:

• B.Sc. or B.Com degree with Computer Science / Information Technology Management Degree.
• A relevant Master’s Degree / MBA will be advantageous.

Your Expertise:

• Minimum 7 years of professional software development experience.
• Solid experience in leading application web, GUI, and mobile developers.
• You must have Project Management experience or understanding that demonstrates comprehensive knowledge of project management and Scrum methodologies and practices as well as knowledge of current business landscapes (political, operational, and commercial astute).
• Financial acumen, the ability to keep abreast with current technology, the proven ability to think strategically, and the ability to solve problems with ease should be among your skills.
• You will require the ability to foster teamwork and you will need to have a good track record and influencing relationships.
• Excellent leadership and network skills, managing and developing yourself, and strong communication and influencing skills will see you flourish in this role.

Technologies:

• SQL Server Reporting Services.
• HTML5/ mobile technologies.
• Silverlight.
• Workflow/Business Process.
• Microsoft.Net Frameworks.
• Web technologies (HTML5, CSS 3, JavaScript, JQuery, Bootstrap, Responsive design.
• Microsoft Web stack (MVC, C#, VB.net, razor, IIS, ASP.Net, WCF/Web services, Web API).
• Experience in applying test-driven development and software engineering best practices.
• Mobile application development (iOS, Mono, Android) would be advantageous.

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Skills and Experience

What you’ll do:

• The Cyber Security Account Manager plays a pivotal role in fostering strong, long-lasting relationships with Clients who rely on Vendors, such as Mimecast's email and data security services.
• This position focuses on understanding each Client's unique needs, providing expert guidance on primarily Mimecast's solutions, and ensuring that clients maximize the value of their Mimecast investments. 

Client Relationship Management:

• Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security Clients.
• Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
• Understand each Client's specific business goals and challenges and align Mimecast solutions accordingly.
• Product Knowledge and Consultation:
• Possess in-depth knowledge of Mimecast's email and data security services.
• Coordinate assessments to identify areas where Mimecast solutions can enhance a Client's email security posture.
• Provide expert guidance and recommendations on the configuration and optimization of Mimecast services.

Account Growth and Retention:

• Identify opportunities for upselling and cross-selling Mimecast products and services.
• Collaborate with Sales teams to develop opportunities.
• Collaborate with Clients to develop expansion plans and strategies to meet their evolving security needs.
• Ensure high Client retention rates by addressing concerns and proactively mitigating issues.

Contract Management:

• Manage Client contracts, renewals, and negotiations.
• Coordinate contract discussions and work with Vendors, such as Mimecast's legal and finance teams, as needed.
• Monitor contract compliance and ensure Clients get the expected value from Mimecast services.

Client Training and Education:

• Coordinate training sessions and resources for Clients to empower them to use Mimecast services effectively.
• Keep Clients informed about new features, updates, and best practices.

Client Advocacy:

• Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
• Act as a liaison between Clients and Vendor's product and support teams to ensure Client feedback is heard and addressed.

Reporting and Analytics:

• Generate and analyze reports on Client usage and satisfaction.
• Use data insights to identify improvement opportunities and proactively address Client concerns.

Industry Knowledge:

• Stay updated on industry trends, email security threats, and regulatory changes.
• Share relevant insights and recommendations with Clients to enhance their security posture.

Your Expertise:

• Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.
• Familiarity with Mimecast's product suite or similar email and data security solutions.

Qualifications Required:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
• Mimecast certification(s).
• Proven experience in account management for Mimecast services.
• Strong understanding of email security best practices.
• General Cyber Security Certifications.

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Skills and Experience

What you’ll do:

Business Engagement

• Act as the key customer advocate for IT service and products.
• Represent the IT service catalogue, service delivery, application portfolio and future IT products to the business with support of the various IT teams and disciplines.
• Engage with customers (internal and external) in relation to IT service delivery and operational IT continuity plan design and execution.
• Handle all IT service escalations from the business and own the customer feedback loop.
• Manage the in-country IT budget.

Operations Management

• Participate in customer SLAs (service level agreements) and OLAs (operational level agreements) definition and negotiation.
• Audit the impact of the organisational IT service management processes (Incident Management, Change Management, Problem Management) on the in-country operations and address any gaps to meet the business needs.
• Handle crisis management in case of escalation and participate in post-incident reviews.
• Analyse operational trends and propose changes to existing processes when required.
• Prioritise opportunities to improve the service and drive improvement initiatives for the in-country operations and customers.
• Act as a go to for all IT service disruptions and drive customer communication until matters are resolved (24x7).
• Entrench ITIL processes in the in-country IT operations.
• Ensure adoption and compliance with IT-related policies, principles and procedures.

Application Portfolio Management

• Drive the management of the in-country application portfolio with the support of the IT Applications Team (Development and Support).
• Liaise with and manage in country application service providers in line with organisational contract and vendor management practices.

Infrastructure Management and Cyber Security

• Drive the implementation of the in-country IT infrastructure projects with the support of the IT Infrastructure Services Team.
• Liaise with and manage in country IT infrastructure service providers in line with organisational contract and vendor management practices.
• Define the in-county IT infrastructure plan and roadmap including replacements, warranty extensions, etc. in line with the overall Barloworld Equipment IT Infrastructure strategy and plans.
• Address country-specific cyber security implementations and remediations in consultation with the IT Security and Risk team.
• Act as advocate for the organisational cyber security initiatives, including IT Security awareness campaigns.

Service and Project Delivery

• Coordinate IT service and project delivery throughout the lifecycle to keep deliverables and timelines on track.
• Coordinate transversal inter-team operations during service and project delivery.
• Seek support from subject matter experts when considering new in country operational and customer needs (hardware equipment and software technology, monitoring, etc.).
• Prepare relevant customer reports.

Internal customers

• In-country business operations
• IT teams

External stakeholders

• Service Providers (In-country)
• Customers (In-country)

Your expertise:

• 8 - 10 years’ relevant experience
• Engaging with management at an executive level

Qualifications required:

Essential:

• Degree in IT related field
• ITIL certification

Advantageous:

• Relevant post graduate qualification
• Project management certification
• Business analysis certification
• Customer engagement and management qualification