Account Manager: Cyber Security at iOCO

Skills and Experience

What you’ll do:

• The Cyber Security Account Manager plays a pivotal role in fostering strong, long-lasting relationships with Clients who rely on Vendors, such as Mimecast's email and data security services.
• This position focuses on understanding each Client's unique needs, providing expert guidance on primarily Mimecast's solutions, and ensuring that clients maximize the value of their Mimecast investments. 

Client Relationship Management:

• Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security Clients.
• Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
• Understand each Client's specific business goals and challenges and align Mimecast solutions accordingly.
• Product Knowledge and Consultation:
• Possess in-depth knowledge of Mimecast's email and data security services.
• Coordinate assessments to identify areas where Mimecast solutions can enhance a Client's email security posture.
• Provide expert guidance and recommendations on the configuration and optimization of Mimecast services.

Account Growth and Retention:

• Identify opportunities for upselling and cross-selling Mimecast products and services.
• Collaborate with Sales teams to develop opportunities.
• Collaborate with Clients to develop expansion plans and strategies to meet their evolving security needs.
• Ensure high Client retention rates by addressing concerns and proactively mitigating issues.

Contract Management:

• Manage Client contracts, renewals, and negotiations.
• Coordinate contract discussions and work with Vendors, such as Mimecast's legal and finance teams, as needed.
• Monitor contract compliance and ensure Clients get the expected value from Mimecast services.

Client Training and Education:

• Coordinate training sessions and resources for Clients to empower them to use Mimecast services effectively.
• Keep Clients informed about new features, updates, and best practices.

Client Advocacy:

• Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
• Act as a liaison between Clients and Vendor's product and support teams to ensure Client feedback is heard and addressed.

Reporting and Analytics:

• Generate and analyze reports on Client usage and satisfaction.
• Use data insights to identify improvement opportunities and proactively address Client concerns.

Industry Knowledge:

• Stay updated on industry trends, email security threats, and regulatory changes.
• Share relevant insights and recommendations with Clients to enhance their security posture.

Your Expertise:

• Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.
• Familiarity with Mimecast's product suite or similar email and data security solutions.

Qualifications Required:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
• Mimecast certification(s).
• Proven experience in account management for Mimecast services.
• Strong understanding of email security best practices.
• General Cyber Security Certifications.