Non- Academic Vacancies at University of the Western Cape/Universiteit van Wes-Kaapland

The successful incumbent is responsible for the following Key Performance Areas:

• Maintain expert postgraduate admissions knowledge.
• Ensure exceptional customer experience is at the forefront of all admission processes and procedures. 
• Ensure that service standards are appropriate, stretching, monitored and best practice.
• Act as the initial escalation point for non-standard and complex queries relating to admission and enrolment for postgraduate courses.
• Keep up to date and proactive on relevant admissions and sector related developments.
• Lead on elements of operational change as part of the annual review of service delivery, including the facilitation of resource from other key areas.
• Develop and deliver training to enhance team knowledge.
• Oversee the day-to-day monitoring of the application of entry criteria and offer making strategies - ensure no ambiguity exists and team members are fully informed and trained.
• Support and participate in projects and development work.
• Provide professional opinions and advice.
• Assist the Admissions and Enrolment manager to deliver a customer focused, efficient and effective Postgraduate Admissions and Enrolment function through:
• Providing day-to-day support and guidance to the Admissions and Enrolment advisors.
• Day-to-day work allocation and monitoring of activities to agreed standards including identification areas of concern that require resolution.
• Provide support for committees as identified by the Deputy Director
• Identifying and championing opportunities for continuous service improvement to maximize postgraduate recruitment and satisfaction
• Support the broader Recruitment and Admissions team in enhancing their knowledge and understanding of the University`s postgraduate provision and process for admissions and enrolment.

Minimum Requirements (Qualification and Experience)

• A relevant National Diploma at an NQF 6 or an equivalent qualification. 
• At least 3 - 5 years’ relevant experience preferably in a higher education /research institution. 
• Computer Literate: MS Word, Excel, Power Point, Access/Database, Internet, email. 

Required competencies (skills, knowledge, and behavioural attributes):

• Good written and oral communication skills.
• Information management skills and High level of accuracy
• Ability to problem solve
• Take initiative and be proactive
• Being receptive to feedback
• Analytical thinking
• Communication skills
• Ability to work effectively in a team and independently.
• Information management skills
• Ability to adapt communicating approach to suit the audience and work with staff at all levels.
• Continuous improvement of self-knowledge 
• Self- leadership skills

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• The purpose of this job is to do general maintenance of the assigned university sporting facilities and equipment. The jobholder ensures venues are in optimum condition, up to date and prepared for internal and external sporting events and functions on the UWC Campus.  The jobholder also has a general responsibility to the sporting community within the university to provide assistance, information and organisation wherever necessary.

Minimum Requirements:

• Grade 11 or NQF equivalent
• 4 years experience, where such experience includes:
• Experience in supervision of sporting facilities
• Experience in fault diagnosis and minor repairs of sporting facilities
• Previous experience in safety and working within the regulations laid down by OHSA
• Previous experience in working in a swimming pool environment
• Ability to swim or undertake swimming lessons within three (3) months of employment

Advantageous requirements

• Senior Certificate or NQF 4 equivalent
• A valid code B drivers licence must be in possession at the time of application and the applicant must be in possession of the licence for at least two (2) years
• A valid PDP if the successful candidate does not have a valid PDP, they would need to obtain one within three (3) months of employment

Competencies

• Ability to work under pressure
• Attention to detail
• Excellent customer service
• Excellent communication skills
• Excellent planning and organisational skills

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Role Clarification & Key Performance Areas

• Student Development and Support (SDS) plays a leading role in creating a holistic, enabling environment and excellent opportunities for students to develop to their full potential as active scholars and responsive citizens in South Africa.
• The Administrative Officer will oversee the Administrative functions in the Work-Study Office Receive and assist walk-in clients
• Effective management of Work-Study Documentation
• Capture documentation received by the Office
• Support the Coordinator in liaison and communication with Faculties and Departments
• Responsible for Administrative accuracy in systems data capturing
• Provide information regarding challenges identified in document work flow
• Liaise with internal partners in audit processes for both internal and external auditing
• Streamline the administrative process by attending to gaps identified by the Coordinator
• Enhance the document management system
• Compliment and improve the overall professional image of the Office

Minimum Requirements

• Senior Certificate/Grade 12
• Relevant NQF level 5 qualification  
• 3-5 years relevant experience within an Administrative environment, preferably within a Higher Education institution
• High-level proficiency in MS Word Packages  

Competencies

• Attention to detail
• Ability to work under pressure
• Communication skills
• Teamwork
• Planning & organising

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Responsibilities will include:

• Administer the checking in and out of students on Residence Management System and ensure proper record keeping.
• Effectively assist with coordinating, monitoring and execution of service provision according to accepted standards such as the curtaining – supply and upkeep, furnishing, laundry, linen.
• Assist in monitoring of residences service contracts (Access Control, Cleaning, Grounds & Gardens, Maintenance, Security, Transport), at a residence level.
• Maintain accurate residence records at a Residence level.
• Effectively monitor and maintain stakeholder relationship at a residence level.
• Regular reporting of operational matters to relevant to the supervisor.
• Ensure compliance and adherence to Safety and Health legislation at Residence Level.
• Support and provide checks on service iro Vacation accommodation.
• Act as a First Aider, monitor the First Aid kit, record and report of all incidents to supervisor.
• Support of Res Life strategies & initiatives, which may include meetings, training, workshops and events.

Minimum Requirements

• Senior Certificate or NQF 4 equivalent
• At least 2 years’ relevant working experience
• Computer literacy (proficiency in MS Office)

Required competencies

• Computer literacy 
• Good Customer service orientation 
• Communication 
• Must be willing to learn
• Must be able to work in a team
• Must be honest and have a sound work ethic
• Attention to detail
• Communication skills

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Responsibilities will include:

• Effectively, co-ordinate and monitor all refurbishing and maintenance done in the residence.
• Ensure that jobs are completed by contractors prior to sign off by the supervisor.
• Monitoring of residences service contracts with regards to maintenance of furnisher, replacement of assets and equipment at a residence level.
• Effectively maintain accurate residence records w.r.t inventory, assets, plant, equipment and maintenance.
• Regular reporting to relevant supervisor
• Ensure compliance and adherence to Safety and Health legislation at Residence Level
• Act as a Health &Safety Representative and fulfill related duties and responsibilities
• Support and provide checks on service iro Vacation accommodation
• Support of Res Life strategies & initiatives, which may include meetings, training, workshops and events, etc.

Minimum Requirements

• Senior Certificate or NQF equivalent at NQF level 4
• At least 2 years’ relevant working experience
• Facilities and/or maintenance experience 

Required competencies

• Attention to detail
• Ability to work under pressure
• Communication skills
• Must be willing to learn
• Must be able to work in a team
• Must be honest and have a sound work ethic