Officer: Postgraduate Enrolment Support at University of the Western Cape/Universiteit van Wes-Kaapland

The successful incumbent is responsible for the following Key Performance Areas:

• Maintain expert postgraduate admissions knowledge.
• Ensure exceptional customer experience is at the forefront of all admission processes and procedures. 
• Ensure that service standards are appropriate, stretching, monitored and best practice.
• Act as the initial escalation point for non-standard and complex queries relating to admission and enrolment for postgraduate courses.
• Keep up to date and proactive on relevant admissions and sector related developments.
• Lead on elements of operational change as part of the annual review of service delivery, including the facilitation of resource from other key areas.
• Develop and deliver training to enhance team knowledge.
• Oversee the day-to-day monitoring of the application of entry criteria and offer making strategies - ensure no ambiguity exists and team members are fully informed and trained.
• Support and participate in projects and development work.
• Provide professional opinions and advice.
• Assist the Admissions and Enrolment manager to deliver a customer focused, efficient and effective Postgraduate Admissions and Enrolment function through:
• Providing day-to-day support and guidance to the Admissions and Enrolment advisors.
• Day-to-day work allocation and monitoring of activities to agreed standards including identification areas of concern that require resolution.
• Provide support for committees as identified by the Deputy Director
• Identifying and championing opportunities for continuous service improvement to maximize postgraduate recruitment and satisfaction
• Support the broader Recruitment and Admissions team in enhancing their knowledge and understanding of the University`s postgraduate provision and process for admissions and enrolment.

Minimum Requirements (Qualification and Experience)

• A relevant National Diploma at an NQF 6 or an equivalent qualification. 
• At least 3 - 5 years’ relevant experience preferably in a higher education /research institution. 
• Computer Literate: MS Word, Excel, Power Point, Access/Database, Internet, email. 

Required competencies (skills, knowledge, and behavioural attributes):

• Good written and oral communication skills.
• Information management skills and High level of accuracy
• Ability to problem solve
• Take initiative and be proactive
• Being receptive to feedback
• Analytical thinking
• Communication skills
• Ability to work effectively in a team and independently.
• Information management skills
• Ability to adapt communicating approach to suit the audience and work with staff at all levels.
• Continuous improvement of self-knowledge 
• Self- leadership skills