Card Forensic Investigator at Nedbank

Job Purpose

• To conduct investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met.

Job Responsibilities

• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
• Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
• Ensure work completed per plan and conduct investigations.
• Identify gaps in processes, make recommendations to improve processes and prevent re-occurrence of claims.
• Highlight implication of not implementing recommendations so that corrective action can be taken.
• Prevent further potential losses by alerting other banks of possible fraudulent transactions and identifying suspicious deposits.
• Conduct investigations and report fraudulent activities.
• Ensure regulatory standards for record keeping are met.
• Ensure provision for claims are made and regulatory requirements are met and report claims and corruption cases.
• Ensure consistency of sanctions for similar transgression.
• Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action.
• Gather and analyse relevant documentation received from clients.
• Obtain evidence and determine veracity of claims by requesting assistance from internal sources within Group Risk Services (GRS) as well as suppliers.
• Ensure client needs and expectations are met.
• Enable the implementation of recommendations and actions required.
• Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically.
• Improve business performance and prevent further potential losses.
• Prevent further potential losses and alert Legal Insurance for provision in case of losses that are R1m and above.
• Prevent and/or reduce potential losses.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise.
• Support personal growth and effective performance.
• Maintain knowledge management and improve team success.

Minimum Experience Level

• 4 years’ experience in Investigations (fraud Investigation, Police detectives, risk management, Loss Prevention investigators)
• Familiarise yourself with SABRIC initiatives and law enforcement agencies, NPA, SAPS, BANKING CRIMES INVESTIGATORS
• Familiar with Desktop Fraud investigation and Field Investigations
• Willing to work after hours and weekends where applicable
• Must b a Team player, and also willing to take lead
• Computer literate (Excel, PowerPoint, word)
• Willing to travel within short notice (including African Countries)

Preferred Qualification

• Matric/Grade 12/Senior Certificate
• Certificate in Auditing and Investigations
• Any Law degree (BA LAW, B PROC, LLB, BA CRIMINAL JUSTICE)
• Risk Management
• Fraud Management

Systems

• CAMS
• NTE
• AGINITY
• ECLIPSE
• ALCHEMY
• INTERNET
• ICASE/SAS

Technical / Professional Knowledge

• Ethics and Fraud
• Fraud investigation methodology
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Relevant regulatory, compliance and risk legislation

Behavioural Competencies

• Communication
• Continuous Learning
• Customer Focus
• Decision Making
• Managing Work
• Quality Orientation