Care Supervisor - Southern Suburbs at Faircape Group

Duties include but are not limited to the following:

Quality Control: 

• Assist with weekly checklists 
• Manage, allocate and oversee the carers on shift 
• Ensure that all relevant and important information regarding the carers are handed over to Line Manager to ensure open communication
• Efficient allocation of care staff 
• Oversee that a high level of staff grooming is maintained
• Effective reporting of maintenance issues and following up until resolved
• Manage the discharge surveys and ensure it contains detailed information given by the patients
• Maintaining the quality control standards 
• Report non compliance to procedures and ensure corrective methods are followed
• Ensure patients complaints are reported to line manager immediately
• Ensures high levels of customer service and creating a therapeutic and safe environment for our patients/residents

Personnel and Human Resource:

• Conduct daily briefings to discuss workflow, staff allocation, communicate expectations and to address any arising matters
• Engage with carer staff to address performance and personnel problems and to discuss company policies.
• Redirect findings of any performance issues to the line manager
• Assist Manager with screening of potential job applicants and participate in the floor evaluation process
• Manage staff probation meetings with the Line Manager 
• Assist manager in evaluating employee performance and recommend personnel actions such as promotions, transfers and disciplinary actions.
• Motivate staff to reach goals 
• Orientate new staff members to the role and facility

Administration: 

• Manage the staff leave requests, sick day applications, work schedules and ensure allocations meet the demands of the facility
• Ensure that staff break times are allocated fairly and done on a rotational basis
• Ensure reports are completed and submitted to Line Manager
• Attend meetings as requested and minutes taken and kept on record

REQUIREMENTS:

Education and qualifications:

• Qualified Grade 12 
• Tertiary education would be advantageous
• Management or supervisory course would be beneficial

Experience:

• Proven Supervisory and Management 
• Acknowledged Carer training course advantageous
• Experience in a Healthcare setting advantageous

Skills, Knowledge and Attributes:

• Strong leadership skills
• Excellent interpersonal skills
• Critical thinking and problem solving skills
• Time Management and organizational skills
• Computer Literacy
• Accurate reporting skills
• Able to work well in a team
• Responsibility and accountability
• Conflict resolution
• Professional etiquette
• Flexibility
• Ability to work well under pressure
• Manage departmental matters with the utmost confidentiality
• Has a positive attitude
• Is passionate about management and working with people
• Integrity
• Professionalism
• Sense of urgency
• Operational Planning
• Able to work independently and without supervision
• Ability to empower team