Carer Supervisor at Faircape Group

Job Description

• Faircape Health delivers the full continuum of care across six world-class healthcare facilities, all located within luxury retirement villages in prime Western Cape locations.
• We are looking for a Carer Supervisor to join our dedicated healthcare team at Cle Du Cap located in the southern suburbs.
• If you are passionate about exceptional care, thrive in a leadership role and enjoy the pace of a dynamic healthcare environment, this is your chance to make a real difference.
• In this role, you’ll inspire, guide and train our team of carers, ensuring they remain motivated, confident and committed to delivering the compassionate care we are known for.

What We Offer:

At Faircape, we value our employees and offer a range of benefits, including:

• A collaborative and supportive environment where you’ll work alongside experts who share your passion for making a meaningful impact.
• Additional leave rewards for long-term commitment.
• Recognition for your dedication through quarterly performance bonuses.
• Exclusive discounts on high-speed internet, ensuring you stay connected.

 Key Responsibilities:

• Lead, supervise and inspire our Carer Team to deliver outstanding physical, social, and emotional support to all residents/patients.
• Ensuring care plans are properly executed and charted on the online internal system.
• Monitor compliance with company policies and procedures, ensuring adherence and reporting any non-compliance to the Carer Manager.
• Conduct probation assessments, and ensure that performance documentation is completed and submitted timeously.
• Address disciplinary issues by reporting and investigating incidents, logging them with HR, and issuing necessary outcomes in accordance with the company’s guidelines.
• Ensure that each shift is adequately staffed, and that leave requests (annual, sick, or family responsibility) are accurate, submitted promptly, and planned in advance.
• Ensure staff are presentable and well groomed at all times, this would include ensuring staff are wearing correct uniforms.
• Conduct direct intervention training and identify any gaps in knowledge or skills within the team, ensuring that they are promptly addressed.
• Ensure carers respond promptly to call bells, panic buttons, and emergency situations, while also providing assistance to the team with care tasks and activities as needed.
• Collaborate with healthcare professionals to coordinate care plans and ensure holistic support for residents/patients.
• Participate in the recruitment and onboarding of new carers, ensuring they meet facility standards.
• Ensure equipment allocated to staff is securely stored, checked, and accounted for at the end of each shift. Additionally, ensure healthcare inventory supplies are accurately issued and maintained with regular inspections.

Skills and Attributes:

• Exceptional leadership and managerial abilities
• Strong time management and organizational skills
• Competent in guiding, mentoring and supporting team members
• Flexible and adaptable in diverse situations
• Responsible, accountable and dependable
• Excellent critical thinking and problem-solving abilities
• Consistent adherence to instructions and protocols
• Outstanding interpersonal skills
• Proficient in computer use
• Professional demeanour and etiquette
• Ability to perform well under pressure

Additional Requirements:

• Clear health, criminal and credit records.
• Contactable, positive references.