Case Management Officer – Braamfontein at National Bargaining Council for the Private Security Sector (NBCPSS)

Job Purpose: 

• The position of a Case Management Officer is required for the National Bargaining Council for the Private Security Sector in terms of its establishment Section 29(15)(a) of the Labour Relations Act as amended. The Case Management Officer will be responsible for the administrative processes of the Council’s Dispute Resolution with the use of the Case Management System.

Qualifications and Experience:

• Minimum of an appropriate Grade 12 certificate and/or equivalent
• Post Matric Qualification in Labour Relations/Human Resources/Administration (or relevant equivalent)
• 2 – 3 years relevant working experience in Labour Relations/Dispute Resolution/Service/Human Resources/environment 
• CCMA Case Management System (CMS) utilisation experience an added advantage

Knowledge/Skills Requirement

• Knowledge of Labour Legislation 
• Knowledge of Collective Bargaining 
• Knowledge of Dispute Resolution Processes 
• Highly proficient in Microsoft Office applications 
• Good Administration and Planning Skills
• Good Communication Skills (Written & Verbal)
• Deadline driven
• Self-Motivated
• Good Stakeholder Relations

Duties & Responsibilities

• Perform a client services function, receiving referred clients to enquire about specific cases and opening cases/files for those parties lodging a dispute if required.
• Capturing of daily applications on Case management system.
• Screening files/ referrals to ensure that all details are correct, that the stipulated timelines are adhered to, and that the required signatories have signed.
• Scheduling of cases in terms of date, venue and time and informing both parties. 
• Booking of interpreters and commissioners for cases and ensuring that a venue is booked timeously.
• Once the commissioner has made an award/decision, send to senior personnel to check and then distribute outcome to all concerned parties.
• Coordinate and manage the rescission and review applications and assign commissioners and interpreters.
• Ensure that all recording equipment is in good working order and operational for all cases to be heard.
• Ensure all settlement agreements and compensation awards are loaded to the CMS system to record for performance stats and accreditation status.
• Administer all condonation applications in terms of the CCMA rules in consultation with the Commissioner and report to Senior any challenges experienced.
• Assist in all section 143 matters in respect of CCMA certification and ensure that the applicants follow the right process for enforcement.
• Coordinate the submission of Claims/Invoices Payments obtained from the commissioners/interpreters. 
• Manage correspondence for the area including writing letters to parties, distribution of correspondence and responding to emails received from panellists and parties on a daily basis.
• Ensure files are filed in numerical order and retrieval of labour court files which need to be submitted to the legal department. 
• Receive monthly statistics from the CCMA and create a report on all matters received. 

Deadline:17th March,2026